Safro Toyota - Service Center

Bought a Used Camry 2018 with 19K miles on it and the battery was dead in a month. Dealership was supposed to schedule a remote starter installation, never happened. After many follow-ups, I scheduled a battery was dead in a month. Dealership was supposed to schedule a remote starter installation, never happened. After many follow-ups, I scheduled a service request after 3 months and had the starter installed. Very difficult to have customer grievances heard by management, leave alone addressing them. I reported this issue with management via VM and through the website, more than a month and not a thing yet. FInally Bella from Toyota of Brookfield reached out and listened to my grievance and assured appropriate remeadial action. Happy to make this update to the Review with the view that the company is looking ways to improve customer satisfaction, More

Really getting sick of waiting 3 to 4 hours for an oil change, Would take it somewhere else but it's the closest toyota dealership. change, Would take it somewhere else but it's the closest toyota dealership. More

Brantavius gave 110% on his busiest day of the week. Very friendly, knowledgeable of the vehicles, and super helpful in answering all questions I had. friendly, knowledgeable of the vehicles, and super helpful in answering all questions I had. More

Always have received quality service,parts, and friendly personnel. I feel they have an ongoing commitment to continuous improvement of their facility. In my opinion one of the better dealerships in the a personnel. I feel they have an ongoing commitment to continuous improvement of their facility. In my opinion one of the better dealerships in the area. More

Excellent customer service. The valet option is invaluable and greatly appreciated. Having my car picked up during a cold and snowy day was great. Thank you. invaluable and greatly appreciated. Having my car picked up during a cold and snowy day was great. Thank you. More

I have 2 Toyotas. I always service at my dealership Toyota of Brookfield! ( I am not even sure where Napleton is????) Service is always reliable and fair. I rely on MaryLou and Joel and they are sim Toyota of Brookfield! ( I am not even sure where Napleton is????) Service is always reliable and fair. I rely on MaryLou and Joel and they are simply the best! I'll be back! Jeff B More

Mike Wemmer and his tech went above and beyond. I threw them quite a challenge with an Aftermarket part install for my TRD 4Runner which was a bit more complex than any of us expected. Not only were they p them quite a challenge with an Aftermarket part install for my TRD 4Runner which was a bit more complex than any of us expected. Not only were they patient and courteous with me during the enduring process, but they also stood by their original quote. Hats off to Mike and his tech for keeping me a Napletons Toyota service customer! More

In the past, I've had terrible experience with dealerships, but toyota of Brookfield is different. Three times I've been here for service/maintenance on my prius. Three times I've had different em dealerships, but toyota of Brookfield is different. Three times I've been here for service/maintenance on my prius. Three times I've had different employees help me. All have been amazing. I am a very mechanically inclined individual, and like to work on my own vehicles. I've found this to be a hard pill to swallow for dealerships. Where most dealerships want to bombard you with services and extras, toyota of Brookfield would rather give the customer the services they want. Thank you Maria Bucci and the technicians that looked at my vehicle. More

Thank you Bonnie so pleasant and professional, thanks for your help and being knowledgeable and very helpful great experience it’s five stars for me 😃 your help and being knowledgeable and very helpful great experience it’s five stars for me 😃 More

Always had very good service work done.Recently had Always had very good service work done. Recently had some hiccups with valet service pickup up/drop off. This made its way all the way up to Mark, Always had very good service work done. Recently had some hiccups with valet service pickup up/drop off. This made its way all the way up to Mark, the GM. Was very happy with the concern, and immediate attention I received from Ed in Service and Bella in customer relations. Satisfied customer who will continue giving them my business! More