Safro Toyota - Service Center

MaryLou and the Toyota of Brookfield Service Department make you feel at ease when you bring a car in. The team is always professional and friendly. Thank you so much Toyota of Brookfield! make you feel at ease when you bring a car in. The team is always professional and friendly. Thank you so much Toyota of Brookfield! More

In and out quickly! Stopped by for normal maintenance. Always get prompt service and can rely on your agents to thoroughly inspect vehicle. You have kept my Prius happy a Stopped by for normal maintenance. Always get prompt service and can rely on your agents to thoroughly inspect vehicle. You have kept my Prius happy and I never go anywhere else! More

Great Experience at Toyota Brookfield! Everyone was kind and considerate and took care of things in a timely manner. I appreciated that employees were wearing gloves and there was ample disinfectant around and considerate and took care of things in a timely manner. I appreciated that employees were wearing gloves and there was ample disinfectant around during the pandemic More

Awesome friendly knowledgeable service from initial greeting to Sara Moreno and Mike Wemmers expertise and James’ great work!! A definite service value. Thanks to you All!! greeting to Sara Moreno and Mike Wemmers expertise and James’ great work!! A definite service value. Thanks to you All!! More

Very helpful, pleasant, efficient . That’s is all she wrote I have nothing else to say. Don’t make a minimum number of words or I won’t answer another survey wrote I have nothing else to say. Don’t make a minimum number of words or I won’t answer another survey More

Great personality and customer service! Enjoyed getting to know John and a bit more about him. The quality of the service was top notch. A trusted advisor. to know John and a bit more about him. The quality of the service was top notch. A trusted advisor. More

I have going to this dealership for years. The staff is nice. They let you know what to expect ahead of time. The waiting area is nice as well. nice. They let you know what to expect ahead of time. The waiting area is nice as well. More

Stopped in for a simple headlight change. Was initially told it would cost approximately $75 but Mary Lou checked with John and they took care of replacing it without sending it to labor. Just the cost of told it would cost approximately $75 but Mary Lou checked with John and they took care of replacing it without sending it to labor. Just the cost of the bulb. You Rock! Thank you. I’ve bought multiple cars here and will continue to do so. The service is always top notch! More

John Kocher is by far the best service person I have ever dealt with. And I’ve owned vehicles for 45 years. I always look forward to working with him. And Napleton Toyota. dealt with. And I’ve owned vehicles for 45 years. I always look forward to working with him. And Napleton Toyota. More

Brought our 2006 Rav4 in for service. Had my 19yr old son bring the vehicle in for a scheduled appointment. Assistant Service Manager, Mike Wemmer, was ridiculously unprofessional. His tone & unwillingness t bring the vehicle in for a scheduled appointment. Assistant Service Manager, Mike Wemmer, was ridiculously unprofessional. His tone & unwillingness to be helpful was unsatisfactory. When my son asked for direction a few times, Mike responded, while walking away, with "for the third time.." as though my son was taking up his time. If Mike wasn't in the mood to help he could have easily directed my son to another service advisor from the get go. Problem is that he easily was happy & laughing with the female customer next in line. Treat all customers with the same respect. Mike also hasn't returned my phone call to discuss this matter. Curtis Olson was the second service advisor to help my son & was outstanding. Very professional & helpful. Am in the market for a new vehicle & was considering this dealership. Not any more. More