Safro Toyota - Service Center

Great Service Experience Marylou made going to get my car fixed a pleasant experience! Normally I dread going to the dealership to get work done, but Marylou welcomed me in wi Marylou made going to get my car fixed a pleasant experience! Normally I dread going to the dealership to get work done, but Marylou welcomed me in with a smile and was friendly and helpful the whole time. The team worked quickly and minimized my waiting. I will definitely recommend Marylou and the team to my friends and family! More

Service review Went in for an oil change for My RAV 4. I received service in the time promised. Rep was friendly and very efficient. Work was performed well. Went in for an oil change for My RAV 4. I received service in the time promised. Rep was friendly and very efficient. Work was performed well. More

Great Service Consultant I had the pleasure of being assisted by Alex Hienz at Toyota of Brookfield. He was accommodating, and understood my time constraints. He updated me du I had the pleasure of being assisted by Alex Hienz at Toyota of Brookfield. He was accommodating, and understood my time constraints. He updated me during the day about the progress of my repair, and even found a way to reduce the overall cost. Napleton should be proud of his talent. Jim More

Worse Toyota dealersheap I had a bad experience there when I had to have service for my Toyota Camry. Very bad meetup They told me they will wash my car but they NOT washed. I had a bad experience there when I had to have service for my Toyota Camry. Very bad meetup They told me they will wash my car but they NOT washed. They turn A\C in my car after service to MAX, and when I come back to my car with my daughter there were very cold to drive. Especially for my 4 years old daughter. They did a tire rotation but pumped my tires not same PSI (40-38-36-34) Disappointed. More

Poor customer service New to leasing a vehicle and I was told 36,000. Everything covered including maintenance. I went at 6 months they told me I didn't have enough miles y New to leasing a vehicle and I was told 36,000. Everything covered including maintenance. I went at 6 months they told me I didn't have enough miles yet. I could wait until 10,000. So they didn't do one at the time. Now they tell me it will be $215 for an oil change and other maintenance. I only have 6000 miles on this car. I was mislead by my first service visit and never explained anything. More

Not going to deal with this dealer anymore... I absolutely question their ability to provide adequate service on the vehicles that they service. I took my brand-new truck in for the included five I absolutely question their ability to provide adequate service on the vehicles that they service. I took my brand-new truck in for the included five oil changes. Recently I performed my sixth oil change in my garage. I was quite disappointed when I could not loosen one of the skid plate bolts. I had to use my large Milwaukee Impact to break it loose. Turns out it was installed incorrectly and was cross threaded. After removing the skid plate I had to replace the filter. When I tried to open the filter housing I couldn't get it open as well. I had to use my impact on that as well. Needless to say it is hard to have any trust in this dealership when they can't complete a simple job correctly such as an oil change. As mentioned before I will not be having future service done at this dealership and will travel the extra 40-60 minutes to another Toyota dealership hoping they can get the job done correctly. More

Ro 3725776 Mr John Kocher is a professional & knowledgeable. Resolved the issue with the car in a timely manner. Corrected error from previous dealer in Ohio. Mr John Kocher is a professional & knowledgeable. Resolved the issue with the car in a timely manner. Corrected error from previous dealer in Ohio. Referred me to Mr. Sberna, was able to renew the warranty that will expire in September. Great experience!! Will always do business with this Toyota Dealer. Thank you! More

Paperwork When I couldn’t find my registration papers so my daughter could get her school parking pass, Chris emailed copies to me ASAP. He returned my phone ca When I couldn’t find my registration papers so my daughter could get her school parking pass, Chris emailed copies to me ASAP. He returned my phone call after work hours and offered to help in anyway possible. He went above and beyond for us! More

Oil Change and Minor Maintenance They were very friendly and helpful. The service guy was very knowledgeable and he answered all my questions. I didn't have to wait long for my vehicl They were very friendly and helpful. The service guy was very knowledgeable and he answered all my questions. I didn't have to wait long for my vehicle to be done, either. More

Great Service Excellent customer service, friendly, and quick! I definitely will be returning. I was back on the road in no time after bringing my car in for servic Excellent customer service, friendly, and quick! I definitely will be returning. I was back on the road in no time after bringing my car in for service! More