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Toyota of Cedar Park - Service Center

Cedar Park, TX

4.8
1,371 Reviews

1,371 Reviews of Toyota of Cedar Park - Service Center

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June 16, 2021

The service was excellent. Compares favorably with my BMW dealer. They promised to have the car ready in an hour plus and it was ready within an hour More

by Long67horn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Ables, Marvin Hines
Jun 16, 2021 -

Toyota of Cedar Park responded

Thank you so much for the 5-star rating! We are so happy to hear your experience in our service department was a good one. Hope to see you next time!

June 15, 2021

Nice clean and superb waiting area. Friendly and helpful attendents who keep you informed. Easy to make an appointment online and opened on Saturdays. Good location. More

by lilrabbitlover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Toyota of Cedar Park responded

Thank you so much for the lovely review. We are happy to hear your experience in our Service Center was a good one! See you next time!

June 08, 2021

Nice place to buy a Toyota. Experienced personnel, comfortable facility with plenty of open spaces for sitting down and conducting business. With plenty of sales and service representatives everywhere More

by rbracho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michel Rey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Toyota of Cedar Park responded

Thanks for the kind words! We are very excited to hear you enjoyed your visit to our dealership! We look forward to seeing you at your next visit!

June 07, 2021

excellent attention, I got an accurate diagnosis of the car, everyone was very kind and professional, it is actually a site where you find all the services for your car More

by gealj100
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yajaira Nino
Jun 07, 2021 -

Toyota of Cedar Park responded

Thank you so much for the 5-star rating! We are glad to hear your experience in the Service Center was a good one! See you next time!

June 05, 2021

Waited over 5 days just to have my car looked at, charged me to rent a car, tried to up sell me. When I got my car back, it’s running but it still makes the warning noise as if something is still wrong with More

by Kgoulet88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Sorola
Jun 05, 2021 -

Toyota of Cedar Park responded

Thanks for the review! Please let our Service Director, PJ Shelley the opportunity to learn more about your experience as we strive to deliver every customer a truly exceptional experience. He can be reached at 512-379-7575.

June 05, 2021

Online scheduling is easy. I love the technician video review, it shows me how thorough they are and let’s me see exactly what I’m paying for. More

by michelem1031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Sorola
Jun 05, 2021 -

Toyota of Cedar Park responded

Thank you for the 5-star review! Transparency is important to us so we are happy to hear that you enjoyed the video of your car being serviced! We look forward to seeing you at your next visit!

June 04, 2021

I like the sitting area where I can get a coffee and peruse the gift shop while I wait for my car to be serviced. The service people are honest with me about what needs to be fixed, what can wait, and More

by Chris
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mario Sorola, Amy Leffler
Jun 05, 2021 -

Toyota of Cedar Park responded

We are so happy to hear this, Chris! We strive to give our customers efficient and top-of-the-line service every visit! We look forward to seeing you at your next visit!

June 04, 2021

It was obvious she was being kind to get rated. I did not appreciate being told I needed to rate her. I can only imagine what she is like when management is not watching. More

by DV1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amy Leffler
Jan 16, 2021 -

Toyota of Cedar Park responded

Thanks for the review on your recent visit Please let our Customer Relations Manager, Krystal Noland learn more about your experience as we strive to deliver every customer a truly exceptional experience. She can be reached at 512-379-7575

June 03, 2021

Amy did not call to tell me the car was ready. I checked the notes, which says called about recommended service items. She did not call and fraudulently updated the notes to say she did. More

by WorkingTooHardToDealWithLies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amy Leffler
Jun 03, 2021 -

Toyota of Cedar Park responded

Thank you for making us aware of your recent experience. We’d like to assure you our team will fix it and make things right. Please contact the Customer Relations Manager, Talia Torres at 512-379-7575. She is available for a call anytime today. Thank you in advance.

June 02, 2021

Prompt courteous care. Full explanation of required service and the suggested service . My first use of a video from the technician. Interesting means to explain car conditions More

by Foshingcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Ramirez , Eric Cartier
Jun 03, 2021 -

Toyota of Cedar Park responded

This is what we like to hear! We are happy to be of service. Thank you so much for the 5-star rating! See you next time.

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