Back

Toyota of Cool Springs

Franklin, TN

4.7
959 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
Contact Dealership

1875 W McEwen Dr

Franklin, TN

37067

Directions

By Type

Showing 959 reviews

May 16, 2025

Matt Vaughn in the service department is the Best! Very Kind. Thanks Matt appreciate the quick service and all your Help! V Krick More

by Vickie Krick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Vaughn
May 19, 2025 -

Toyota of Cool Springs responded

Vickie, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

May 14, 2025

If you buy a used car from them, you better hope nothing goes wrong with it! They don’t give loaner cars to the used car customers! And they will keep your vehicle that needs fixed forever (over a month) fo More

by Bam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Trey Wade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Skaradowski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris the owner
May 16, 2025 -

Toyota of Cool Springs responded

Hi, we regret to hear that you had this experience with us. Please reach out us at (615) 656-5240 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.

May 16, 2025 -

Bam responded

Why? Y’all have not done a thing to help thus far! You wouldn’t even give my girlfriend a ride home when she was told that the vehicle should not be driven! You’ve had my vehicle for a month with no resolve, no communication (I have to call to find out the process) and was told that y’all would rent me a car for a rate of $42 a day! That’s 294 a week 1176 A MONTH! And no one can tell me when the vehicle will be fixed! In the meantime I’m having to find rides to work and everywhere else for that matter!

April 16, 2025

We had a "super" experience when recently purchasing a Crown Signia from Toyota of Cool Springs, primarily due to excellent assistance from our sales consultant, Alan "Superman" Richardson. We can't reco More

by mok543210
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Toyota of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Toyota of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

April 10, 2025

Alan ‘Superman’ made our buying experience super! We highly recommend him if you’re in the market for a new car! More

by mok543210
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Toyota of Cool Springs responded

Hi, thanks for your praise and kind comments about our team. We hope you have a great day!

April 10, 2025

Alan was able to help me with exactly what I needed. No sales xx, he listened, and delivered. He’s who you should ask to make an appointment with, he won’t steer you wrong if you’re truthful! More

by Michael Grant
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Toyota of Cool Springs responded

Hi Michael, we're happy to hear you had such a positive experience with our team! We hope you have a great day!

March 24, 2025

I had such a good experience when everyone involved! They gave me a good deal, worked with me and helped me find what I wanted. I love my RAV4! Thank you Jim for working with me and getting me what I wa More

by Jessica J
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Toyota of Cool Springs responded

Hi Jessica, thank you for taking the time to leave a review for us at Toyota of Cool Springs. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 15, 2025

This is our 4 Toyota purchased from Toyota of Cool Springs. It’s always an excellent experience! More

by Diane P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Toyota of Cool Springs responded

Hi Diane, we're so glad that we were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

March 12, 2025

Great Experience! Customer service was superb!! I was about to test drive and purchase my car in under an hour. More

by mehunter25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

Toyota of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 10, 2025

Great Fantastic Helpful Knowledgable Caring Superman Reliability Fantastic Service Helpful Salesman Easy Process Alan was Awesome More

by brittr1203
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Toyota of Cool Springs responded

Hello, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help. Take care!

March 08, 2025

I love Toyota of Cool Springs. I bought my first Rav 4 there in 2020 and my 2nd Rav 4 on March 3, 2025. I had all my maintenance done there and will do the same with my new Rav4. More

by mannkg3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Toyota of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
...