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Toyota of Cool Springs

Franklin, TN

4.7
1,008 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 1,008 reviews

April 02, 2026

This was the best car buying experience we ever had. They listened to what we wanted and didn't try to oversell us on anything. We had the car selected and our deposit made by email, phone, and text w More

by jnj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2026 -

Toyota of Cool Springs responded

Thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 26, 2026

This location is very welcoming and inviting. I appreciate the cleanliness, attention to detail put into the waiting areas and amenities, along with very kind and helpful employees. More

by MegP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ross Fellman
Mar 30, 2026 -

Toyota of Cool Springs responded

Thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

March 20, 2026

Allen is a man of his word. We had a brief phone conversation then several emails I thought it was a deal breaker when he gave me his offer for my trade came back with another o More

by gsearcy11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2026 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Allen will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 20, 2026

Superman was very knowledgeable and patient with me. He took his time and explained my options and what was best for me while considering my wants. The dealership was very clean with many many options. More

by kholmes918
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2026 -

Toyota of Cool Springs responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Toyota of Cool Springs to have earned it. Please don't hesitate to reach out if there's anything additional we can do for you.

March 13, 2026

This was the quickest easiest dealer car purchase ever. Not to forget no pressure. Thanks Alan. More

by Igwtx4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2026 -

Toyota of Cool Springs responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 11, 2026

Really thankful Bob connected me with Alan… he really is like Superman! It was unexpected that I needed to buy a car, and he walked me through the process with patience and helped me find a great car! I wil More

by Liz Young
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Contact Us .
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Blair
Mar 13, 2026 -

Toyota of Cool Springs responded

Thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

March 05, 2026

Another good experience for me buying from Toyota of Cool Springs. Alan was great to work with and helpful with everything I needed. I’ve always had good experiences at this dealership! More

by Cmjones901
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2026 -

Toyota of Cool Springs responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Toyota of Cool Springs we are always striving to do better than your last visit.

February 27, 2026

Great customer experience. Lobby and customer lounge was comfortable and clean. The staff was friendly and helpful. More

by Chavis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2026 -

Toyota of Cool Springs responded

Hi, we are so happy to read such a great review about Toyota of Cool Springs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 21, 2026

My husband and I recently purchased a 4 Runner Limited using the Costco program. Jimmie Gile assisted us through the entire process. We were very happy with the price, the information Jimmie shared, the r More

by Janet
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2026 -

Toyota of Cool Springs responded

Hello Janet, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 15, 2026

I have purchased 3 vehicles from Alan. He is always helpful, friendly, straight forward and never pushy. The service department is always great when I come for basic maintenance. I give th More

by Rebeccagiselle.hair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rycine Ellison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Blacksmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Kinsman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2026 -

Toyota of Cool Springs responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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