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Toyota of Cool Springs

Franklin, TN

Overview
Employees
Reviews
4.7
959 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 959 reviews

November 28, 2021

Very fair and honest, our original salesperson was working with another customer when we arrived, but made time to check on us and introduce himself More

by g.schwank
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tory Robertson
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Nov 30, 2021 -

Toyota of Cool Springs responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

November 22, 2021

The Dealership gave me my best experience I have ever had in the car buying process More

by Don
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xiomara Carrillo
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Nov 22, 2021 -

Don responded

Zee made my experience natural and easy

Nov 27, 2021 -

Toyota of Cool Springs responded

Hello Don, we're thrilled to hear about your wonderful experience with us. Here at Toyota of Cool Springs, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for your valuable feedback. Our team is available should you require any extra help. Have a great day!

November 22, 2021

Great service and response from the very beginning. They made it quick and easy to close the deal. And my Salesperson personally delivered my car!!! More

by Michael
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frederick Edmonson, Xiomara Carrillo
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Nov 24, 2021 -

Toyota of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 20, 2021

Hunter was very knowledgeable and provided amazing service. The whole team at Toyota of Cool Springs helped me with my budget and I was able to purchase a vehicle I’ve been wanting for years. More

by Marcellusb3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2021 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 20, 2021

Zee was great to deal with. She kept in touch even when they didn’t have what we were looking for and contacted me right away when it was coming. More

by tommyboy1810
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xiomara Carrillo
Report | Print
Nov 22, 2021 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Zee will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

November 20, 2021

I wasn't in the market for a new car, but Xiomara worked with my timeline. Eventually, my timeline was more flexible, and I knew what I wanted. She worked with me to get everything I wanted in my new car! I More

by Jessica-Abarquez-New
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xiomara Carrillo
Report | Print
Nov 22, 2021 -

Toyota of Cool Springs responded

Hi, we're thrilled to hear about your wonderful experience with us. Here at Toyota of Cool Springs we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!

November 20, 2021

Zee was such a blessing! Buying our first “new” car in 16 years was an adventure and a challenge! Zee took away all of our stress and made the process flawless. Trying to train me on all of the technology More

by Eve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Fun - Finance, Xiomara Carrillo
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Nov 22, 2021 -

Toyota of Cool Springs responded

Hi Eve, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

November 19, 2021

They did there best with shortage of Tacoma trucks available. They give me a date for my new truck to be delivered, and they did deliver on time . I thank them for that. More

by T100lou
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Ashmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xiomara Carrillo
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Nov 20, 2021 -

Toyota of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 19, 2021

Xiomara was incredibly helpful! She helped match me with the perfect car and even helped me secure it when I wasn’t in the city! More

by Megan W.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frederick Edmonson, Xiomara Carrillo
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Nov 20, 2021 -

Toyota of Cool Springs responded

Hello Megan, thank you for your kind review; we are happy to pass along your comments to Xiomara here at Toyota of Cool Springs! We are always more than happy to assist you if anything else comes up. Take care!

November 16, 2021

This was my second purchase at Cool Springs Toyota, I had a very good experience with the dealership and with my sales person Jim Giles. More

by dolphusk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2021 -

Toyota of Cool Springs responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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