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Toyota of Cool Springs

Franklin, TN

4.7
900 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 900 reviews

May 07, 2024

Alan "Superman" Richardson was great to work with on my recent purchase of a Grand Highlander. He was really responsive to my many requests and helped me to find the perfect car for me. He helped me to get More

by Ashley Howerton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024

Alan was absolutely amazing in helping me find a vehicle that best suited me! He also was super helpful in finding the best rate and deal for me. Will definitely be coming back and using Alan for any future More

by madysen luzzo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Calderon - Finance (5 stars!!)
May 04, 2024

Jeff "Deputy Dog" Williams is an excellent Sales Representative for Toyota of Cools Springs. I do not make this comment lightly. Jeff has taken time to speak with me when I had questions and was n More

by Howardbratt
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 02, 2024

I found Denis much easier to deal with than other area car dealers. He did a great job of explaining all the features of the car when we picked it up. More

by Jharperod
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Denis Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Toyota of Cool Springs responded

Hi Jharperod, thanks for the four-star rating. Here at Toyota of Cool Springs, we are always striving for excellence and it appears we missed the mark by one star. Is there anything more we could have done to make your experience better and earn that five-star rating?

May 02, 2024

Was a lovely character. .. a little tall for my taste but very comforting and helpful. Such a smooth.... presence. he even closed the blinds in his office to make me more co More

by ARIANASABIB
Recommend Dealer
Yes
Employees Worked With
Isaiah Blacksmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Toyota of Cool Springs responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

May 01, 2024

Had a great experience with Denis from start to finish! He was patient with my husband and I as we weren’t really sure exactly what we wanted. Very happy with my experience! More

by Lschwallier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Toyota of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

April 30, 2024

Denis was helpful throughout the email process. He worked with me on the price I wanted at the interest rate that worked for me. More

by Lucas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Toyota of Cool Springs responded

Hi Lucas, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

April 26, 2024

Helpful, kind, knowledgeable! I enjoyed working with Alan R and would recommend him to friends! More

by melissasalyer004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian in Finance
Apr 29, 2024 -

Toyota of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Thank you, and have a fantastic day!

April 26, 2024

Excellent service and attentive, knowledgeable sales staff. Special thanks to Jim Gile who helped me through several weeks of my shopping and decision making. Great job!! More

by Bill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Skaradowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Toyota of Cool Springs responded

Hi Bill, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 16, 2024

Alan "Superman" Richardson was a pleasure to work with. Covered everything I needed and always took the time to connect and be "human." More

by Hunter L.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Toyota of Cool Springs responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Toyota of Cool Springs so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

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