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Toyota of Cool Springs
Franklin, TN
962 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service.
Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 962 reviews
January 22, 2021
Just had the Firmware in my Hybrid Rav 4 and had the gas tank changed. I am so very happy that Toyota had the Firmware for my car. I can now be confident that my 12-volt battery will not go dead again. T tank changed. I am so very happy that Toyota had the Firmware for my car. I can now be confident that my 12-volt battery will not go dead again. Thank you! More
by pailyrp
Employees Worked With
January 22, 2021
Maybe I was just expecting same treatment when I was in California that after each service, they do car wash on my car. Rating is just good California that after each service, they do car wash on my car. Rating is just good More
by AT
Employees Worked With
January 22, 2021
Vc did great finding me the truck I wanted. This was the third vehicle I have bought from Cool Springs and the sixth within my family. third vehicle I have bought from Cool Springs and the sixth within my family. More
by augirlpt
Employees Worked With
January 21, 2021
Bought a New Camry Hybrid - love the car! Kyle is a great salesman to work with and follows up. Girls at front are so nice! great salesman to work with and follows up. Girls at front are so nice! More
by cnicley
January 21, 2021
Patrick was very helpful, friendly, caring, honest, easy going, accommodating, quick, knowledgeable and all around great person to work with in picking our new vehicle. THANK YOU PATRICK!! going, accommodating, quick, knowledgeable and all around great person to work with in picking our new vehicle. THANK YOU PATRICK!! More
by dhunter54
January 21, 2021
I took my Rav4 in for routine maintenance (oil change and tire rotation) and to address the tire pressure light that had turned on. Service Representatives said that the pressure light had turned off and the tire rotation) and to address the tire pressure light that had turned on. Service Representatives said that the pressure light had turned off and there was no problem now. About 5 hours after I left, I had a completely flat tire. This particular tire is under warranty, so I would have just put the spare on and went to Big O Tires to get my replacement. When I tried to take the tire off, they had screwed the lug nuts so tight that I broke my lug nut wretch and stripped the lug nut (Not kidding). So, I had to tow my car back to Cool Springs and Uber home. The next day, they told me that the TPMS needed to be replaced, but I would have to pay for a new tire, which is not true. After all morning going back and forth, they said they would replace the tire pressure gauge and not the tire. So, unless you do you own research, this service department will say things are fixed that aren’t, make a simple problem a huge one, and then lie to you to get you to buy more stuff. More
by ctg
Employees Worked With
Donna
January 21, 2021
Car brought in for service and recall. At time of purchase was told that there would be a complimentary car wash with each service, and that has yet to happen. At this visit, we specifically asked fo purchase was told that there would be a complimentary car wash with each service, and that has yet to happen. At this visit, we specifically asked for car wash. My wife spoke w the service associate, Alex, who assured her that it had been done. It was evening when I picked up the car, and when I got home I found that it most definitely had not been washed. There were smears where we had wiped around door handles and fingerprints in the dirt on lift gate. I called back, and was again told that it had been done. As I explained my findings and frustration, there was no apology, no offer to have it washed elsewhere as we live about 25 min away I took the liberty of speaking to sales manager Denzel, who asked me to contact him if/when we returned. May seem like a small issue, but not being able to count on things being done, then being lied to about it does not inspire confidence in dealership. I received 5 or 6 email requests for a review and initially elected to let it go and not leave a review, but after repeated emails, I elected to give them what they asked for. More
by X
Employees Worked With
Alex, Denzel
January 21, 2021
One of the best dealerships I’ve ever worked with. Great service, great communication and reasonable prices. They also have a very nice waiting room. I highly recommend them. service, great communication and reasonable prices. They also have a very nice waiting room. I highly recommend them. More
by Jamiek56
January 21, 2021
My needs were met in the service of my Toyota automobile. My car was ready whithin a reasonable amount of time. All concerns were answered and looked into. Thank you. My car was ready whithin a reasonable amount of time. All concerns were answered and looked into. Thank you. More
by KCHH
Employees Worked With
January 19, 2021
Kenny was wonderful to work with. He not only helped us find a great vehicle but when we found an issue with the first one we almost purchased is when we saw why he is a step above the rest. He had our bes find a great vehicle but when we found an issue with the first one we almost purchased is when we saw why he is a step above the rest. He had our best interest at heart and it showed through with all of his interactions with us. More
by Sienna
Employees Worked With
Kenny Eastman
