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Toyota of Dallas

Dallas, TX

Overview
Reviews
Vehicles
4.3
965 Reviews
At Toyota of Dallas, we set high standards for our team, and the result is a better service experience for our customers. We know that our patrons value honesty, quality and professionalism, and we've dedicated ourselves to surpassing their expectations and providing a high level of customer service that separates us from other dealerships in Dallas. We're not just a leading Dallas Toyota dealer; residents from cities like Richardson, Garland, Carrollton, Plano and Irving have also made us their top choice when it comes to purchasing a new or used Toyota or receiving auto repair service. We have been family owned and operated since the store opened in 1975, and we have earned several Toyota President's Awards during the store's lifetime. Our commitment to providing excellent service, Texas-sized discounts and true Texas hospitality keep our customers coming back time and time again!
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2610 Forest Ln

Dallas, TX

75234

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Showing 965 reviews

August 30, 2025

Brian was a great service advisor ! Meet all of our needs and concerns. Speedy service More

by Tiara
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Tulla
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Sep 16, 2025 -

Toyota of Dallas responded

Thank you for your review! We are thrilled to hear about your positive experience with our service team. It sounds like you received exactly the kind of attentive care and efficient support that every customer deserves. We understand how important it is to have all your needs and concerns addressed thoroughly, and we are pleased that happened during your visit. Your feedback about the quick turnaround time is especially meaningful to us. We truly appreciate you taking the time to share your experience.

August 28, 2025

The salesman, manager and finance professionals were all friendly and listened to the parameters that had to be met for me to make a deal. Actually, this was the smoothest process I’ve ever experienced in p More

by mecpesnell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Bui
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Sep 16, 2025 -

Toyota of Dallas responded

Thank you for taking the time to share your experience. We are thrilled to hear that our team members across sales, management, and finance all provided the friendly service you deserved. It means so much to know that everyone took the time to understand your specific needs and worked within your requirements. We take great pride in making the vehicle purchasing experience as seamless as possible, and we are delighted that this was the smoothest process you have ever had when buying a vehicle. Your feedback truly highlights what we strive for every day, and we appreciate you choosing us for such an important purchase.

August 26, 2025

If I could give ZERO stars, I would. Toyota of Dallas is the definition of bait-and-switch. They texted me directly a written out-the-door deal for $67,000 on a Tundra. I drove all the w More

by Moey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin
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Sep 11, 2025 -

Toyota of Dallas responded

Your concerns are noted and we understand your frustration. We are sorry to hear that you feel this way about your experience. The situation you've described is certainly not the experience we want any customer to have. We take all feedback seriously and want to ensure that concerns like yours are properly addressed. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can discuss this matter further and work toward a resolution. We appreciate you taking the time to share your experience with us.

August 26, 2025

Dealership is ok the service not so much, atleast offer to wash the cars as other dealers do More

by sanmuriuki1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Sep 11, 2025 -

Toyota of Dallas responded

Thank you for bringing this to our attention. We understand your frustration and appreciate you taking the time to share your feedback with us. We value your input as it helps us identify areas where we can enhance our customer experience. We are sorry to hear that you are not fully satisfied with your service visit, and we take your concerns seriously. Please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can discuss how we can better serve you in the future.

August 21, 2025

Henry, my service manager was excellent. Also Reggie might go to mechanic is always excellent. The reason I go to Toyota of Dallas is Reggie great mechanic More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie and Henry, my service manager
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Sep 05, 2025 -

Toyota of Dallas responded

We are honored to receive your wonderful feedback, Rich. It means so much to hear that your service manager provided excellent care during your visit. We're also thrilled that our mechanic continues to deliver outstanding work that keeps you coming back to Toyota of Dallas. Your trust in our team and your loyalty as a customer truly make our day. Thank you for taking the time to share your positive experience with us.

August 20, 2025

Toyota of Dallas Service Department did an outstanding job on our car repair. Jacob (Jake) our service advisor was personable, professional, and always kept us informed of the status of the vehicle. He di More

by Dallasrainman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Caudle
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Sep 05, 2025 -

Toyota of Dallas responded

Thank you for your review and for taking the time to share your experience with our service department. We deeply value hearing about the outstanding repair work provided for your vehicle. It brings us great satisfaction to know that your service advisor was both personable and professional while keeping you well-informed throughout the entire process. Your recognition of the excellent service you received means so much to our team. We appreciate your trust in Toyota of Dallas and look forward to continuing to provide you with exceptional service in the future.

August 20, 2025

Niaj provided excellent customer service! Very knowledgeable of the product! She was great to work with! More

by veronicaclay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Niaj
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Sep 05, 2025 -

Toyota of Dallas responded

Thank you for your wonderful feedback about your experience with our team! We are absolutely thrilled to hear that you received such outstanding service and found our staff to be so knowledgeable about our vehicles. It means everything to us when customers have such positive interactions and feel well-supported throughout their visit. Your kind words about the expertise and helpfulness you experienced truly make our day. We appreciate you taking the time to share your experience at Toyota of Dallas and look forward to continuing to serve you in the future!

August 18, 2025

Perfect in all aspect ,advisor was very nice and knowledgeable time for services was as promised. More

by sqadri4860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor
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Aug 28, 2025 -

Toyota of Dallas responded

We are delighted to hear about your excellent experience with us. It's wonderful to know that everything met your expectations and that our service advisor provided you with knowledgeable assistance. We truly value customers like you who take the time to share their positive experiences. Your feedback about our timely service delivery means a great deal to our team at Toyota of Dallas. We look forward to continuing to provide you with the same high-quality service in the future.

July 02, 2025

Excellent service. Explain the issue has my car the price was not too bad Henry is nice person. More

by Anaflores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry
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Jul 11, 2025 -

Toyota of Dallas responded

Thank you for taking the time to share your experience with us. We're delighted to hear that you found our service excellent and that Henry provided you with helpful assistance in explaining your car's issue. It's wonderful to know that our pricing was reasonable for you and that Henry made a positive impression with his friendly approach. We appreciate your trust in Toyota of Dallas and look forward to continuing to serve your automotive needs with the same level of care and professionalism.

June 24, 2025

I have such gratitude and incredibly appreciative for an awesome group of people just amazing MR. Kermal, MR Bruce and MR Derrick all front and back end support THANK You all for your dedication and commitm More

by MS CC 2025
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MR DERRICK,MR CHASE,MR KARMEL
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Jun 25, 2025 -

Toyota of Dallas responded

Thank you for sharing your positive thoughts! We’re thrilled to hear about your positive experience and appreciate your kind words for our team. It’s rewarding to know we could support you during such a significant time. We’re here for you whenever you need us!

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