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Toyota of Dallas

Dallas, TX

Overview
Reviews
Vehicles
4.4
1,212 Reviews
At Toyota of Dallas, we set high standards for our team, and the result is a better service experience for our customers. We know that our patrons value honesty, quality and professionalism, and we've dedicated ourselves to surpassing their expectations and providing a high level of customer service that separates us from other dealerships in Dallas. We're not just a leading Dallas Toyota dealer; residents from cities like Richardson, Garland, Carrollton, Plano and Irving have also made us their top choice when it comes to purchasing a new or used Toyota or receiving auto repair service. We have been family owned and operated since the store opened in 1975, and we have earned several Toyota President's Awards during the store's lifetime. Our commitment to providing excellent service, Texas-sized discounts and true Texas hospitality keep our customers coming back time and time again!
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2610 Forest Ln

Dallas, TX

75234

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Showing 1,212 reviews

May 13, 2026

Excellent I had an excellent experience at the dealership; the agent was extremely attentive and explained everything my car needed, along with the necessary recommendations. Thank you. More

by JOHELY75
Recommend Dealer
Yes
Employees Worked With
ANGEL ALONSO
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May 19, 2026 -

Toyota of Dallas responded

We are thrilled to hear about your wonderful experience with us! It sounds like our team member provided outstanding service by being so attentive and taking the time to thoroughly explain your vehicle's needs and recommendations. We truly value customers like you who take the moment to share their positive experiences. Your feedback helps us continue delivering the quality service that Toyota of Dallas is known for.

May 13, 2026

Good It's an overall good experience I like this place above other Toyota dealerships. I have no complaints. More

by CECIREES
Recommend Dealer
Yes
Employees Worked With
Zahid
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May 19, 2026 -

Toyota of Dallas responded

We are glad to hear about your positive experience with us. It means so much to know that you prefer our dealership over other options and that your overall visit met your expectations. Your satisfaction is what drives us to maintain the high standards you experienced. We truly appreciate you taking the time to share your feedback and look forward to continuing to serve you in the future.

May 13, 2026

Finance manager had no integrity about himself. Poor experience. I would not recommend anyone to do work with that person particular. I sold and was a finance manager. Always put the customer first More

by julieaswaney911
Recommend Dealer
No
Employees Worked With
Chase
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May 19, 2026 -

Toyota of Dallas responded

We take your feedback seriously and understand your disappointment. We value your perspective and would appreciate the opportunity to discuss this matter further with you. Please contact our Customer Relations Manager, Vianney Pedroza, at Vianney@toyotaofdallas.com so we can address your concerns directly.

May 13, 2026

Professional. Easy to communicate with The best person I've worked with at a Toyota dealership More

by JORGEGABRIELALIAGA
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
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May 19, 2026 -

Toyota of Dallas responded

We are absolutely thrilled to hear about your outstanding experience with our team. Your kind words about the professionalism and excellent communication you received mean the world to us at Toyota of Dallas. It's wonderful to know that we've set a new standard for your dealership experiences. We truly appreciate customers like you who take the time to share their positive feedback, and we look forward to continuing to provide you with exceptional service in the future.

May 12, 2026

Was a good experience. Service manager kept me posted on progress and was helpful in the process. More

by RAJASRIHOMEBLLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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May 18, 2026 -

Toyota of Dallas responded

Thank you for sharing your positive experience with us. We're delighted to hear that your visit went well and that our service manager was able to keep you informed throughout the entire process. Having helpful communication during service appointments is something we strive for, and it's wonderful to know that made a difference in your experience. We appreciate you taking the time to share your feedback and look forward to serving you again in the future.

May 12, 2026

Entire experience spent dodging unnecessary service charges.. main issue was that I specifically told Desirae I only wanted an oil change but she requested a tire alignment check anyway. She had me sig More

by EMT1340
Recommend Dealer
No
Employees Worked With
Desirae
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May 18, 2026 -

Toyota of Dallas responded

Your concerns are noted, and we understand your frustration. The trust between our customers and our team is something we value deeply, and we recognize that the experience you described fell short of the service that we strive to provide. Your feedback helps us identify areas where we can improve our communication and ensure customers feel confident about the services they receive. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can address your concerns directly.

May 11, 2026

Happy they did the oil change and alerted me to what other things are worth addressing for preventative reasons. John the advisor was very courteous and friendly. More

by waluisi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
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May 18, 2026 -

Toyota of Dallas responded

We are delighted to hear about your positive experience with your recent oil change service. It's wonderful that our team was able to take care of your immediate needs while also providing helpful insights about preventative maintenance for your vehicle. We truly value customers who appreciate our thorough approach to vehicle care. Your kind words about the courteous and friendly service you received mean a great deal to us at Toyota of Dallas. Thank you for choosing us for your automotive needs and for taking the time to share your experience.

May 11, 2026

Great service as always👍. Great staff and very helpful!!! Been a customer for over 20 years More

by PARRISHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree
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May 18, 2026 -

Toyota of Dallas responded

Thank you for your wonderful feedback! It means so much to hear that you continue to experience excellent service with our helpful team. Your loyalty as a customer for more than two decades truly speaks to the lasting relationships we strive to build. We are honored to have earned your trust over the years and look forward to continuing to provide you with the quality service you deserve.

May 11, 2026

Great service at Toyota of Dallas , I will bring my vehicle back to you guys. I will recommend you to others. More

by Nghia1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
May 18, 2026 -

Toyota of Dallas responded

We are ecstatic to hear about your wonderful experience with our team. Your satisfaction with the quality of service you received means everything to us. We truly value customers like you who take the time to share their positive experiences. It brings us great joy to know that you feel confident returning for future vehicle needs and that you would share your experience with others. Your trust and loyalty are the foundation of what we do, and we look forward to continuing to serve you with the same level of excellence.

May 11, 2026

Desirae is a great service tech to work with. Appreciate her attention to detail and advice. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desirae Thompson
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May 18, 2026 -

Toyota of Dallas responded

We sincerely value your wonderful feedback about your service experience, Robert. It's fantastic to hear that you had such a positive interaction with our team member and that her careful work and helpful guidance made a difference for you. Your recognition of the thoroughness and expertise provided means a great deal to us at Toyota of Dallas. We're committed to delivering this level of dedicated service to all our customers, and feedback like yours reinforces that we're meeting that goal.

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