Toyota of Dallas

Can I rate a ZERO for service and mechanical repairs? DO NOT COME HERE!!! Find another Service Dept. I brought my vehicle in four times in the last 3-4 months with the same issue. Repeated diagnostics DO NOT COME HERE!!! Find another Service Dept. I brought my vehicle in four times in the last 3-4 months with the same issue. Repeated diagnostics, multiple repairs (all in the same area of the vehicle), one technician didn't attach a hose he installed, and after the second visit, they stated the car was fixed but the check engine light turned on in their parking lot. The problems continued. The fourth time I dropped off the vehicle for the same issue, a representative called me and asked me to pick up my car. He stated nothing was wrong and it drove perfectly. I persistently requested that they stop test driving it and actually look under the hood at the components previously repaired. A couple hours later, I received another call and was told due to the first repair, the engine is now failing and I need a new engine. I can't imagine what would have happened if I drove it home, as they requested. WOW! I spent $4,000.00 on repairs (which basically goes down the drain, as those were part of the engine) and now I'm being quoted another $10,000 for an engine install...for a total of $14,000! They misdiagnosed my car three times previously. The service team also acted like they didn't believe me, and it was not a quality customer service experience. It felt like a scam from the start (and all of my service receipts/backup documentation confirm these facts). I also received a voicemail confirming that the engine failure is due to the first repair in June. I truly thought the dealership would provide quality customer service and work with customers. This is beyond upsetting. Based on my four negative experiences, my vehicle is now being repaired by a reputable mechanic. Although I never post negative reviews online, I felt like it was necessary, and this entire situation has been a nightmare for my family. On a positive note: John Moen and Greg are rockstars. Both were on vacation during this nightmare so they are truly exceptional (and I have nothing negative to say about them). I hope management takes care of them!!! I can't thank them enough. More

This has been the worst dealer I ever encountered. From being terrible to work with from the get go to being pushed to give them a 5 star Google rating on 3 occasions. The final straw was finally gett From being terrible to work with from the get go to being pushed to give them a 5 star Google rating on 3 occasions. The final straw was finally getting a manager on the phone about my issues and him yelling at me and my wife like a idiot. Guess who ended up being right???? ME. Thank God this deal is over and the truck is finally registered and tagged. More

First of all to my sales rep Jay,she made sure that I had an AWESOME experience and she did everything she said she would do and accomplished our mission….. an AWESOME experience and she did everything she said she would do and accomplished our mission….. More

Addressed my priorities and successfully pointed out that the vehicle I purchased met those priorities while figuring out how to pare down the price to make the purchase attractive on several levels. the vehicle I purchased met those priorities while figuring out how to pare down the price to make the purchase attractive on several levels. More

The Farah and Trevor were were fabulous to work with. My husband and I (gay couple) were made to feel at ease. This was not the case when we were at another dealership. We were respected and all our ques My husband and I (gay couple) were made to feel at ease. This was not the case when we were at another dealership. We were respected and all our questions were explained in detail. I highly recommend Toyota is Dallas. More

STAY AWAY from this place! 2 weeks ago 10/7, Lewisville dealership found out Toyota of Dallas badly damaged my oil pan plug. Called them right away with Lewisville technicia 2 weeks ago 10/7, Lewisville dealership found out Toyota of Dallas badly damaged my oil pan plug. Called them right away with Lewisville technician Brian to explain everything, and wait in Lewisville location for a day. Called them several times during the day to get an update. I understand those things may need time to go through. However nobody from Toyota Of Dallas ever reached me for the rest of the day and same for the rest of the story. They never ever called me. Clearly this is their attitude. By 5pm I have no choice but let Lewisville to fix it by paying $700. Then called many many times after, again nobody cares just told to wait and will have someone to contact me. By now 2 weeks passed, didn’t hear anything. Called again today 10/19 and finally reached to the service manager Russell Firth. He blamed me didn’t reach to him early and approved the oil pan change in Lewisville. How ridiculous? Should I live in Lewisville dealership for 2 weeks and wait for your decision?? And seems like he didn’t know my story at all until the call today. Don’t know how they communicated… this is how they do business. Need a solution and my $700 reimbursement!! More

This whole process was made very easy and Yenairy was a blessing…… Great place, Great people and Great cars blessing…… Great place, Great people and Great cars More

I inquired online but once there I requested Mr guardajo an was lied to stating he wasn't there when he was. Then I went next day was informed he was a new employee they never heard of him. He was there the an was lied to stating he wasn't there when he was. Then I went next day was informed he was a new employee they never heard of him. He was there the whole time ana was nice at first but due to some miscommunication back where her an other departments on car I was thinking I was going for that wasn't even there first was told it was being cleaned then was sold to it being repaired somewhere else. Then she tired gettn smart w me over txt. Bad service on her end all around an threatened to money which I knew was pending w bank for 2 to 3 days .I don't recommend toyota at all or definitely not ana q More

THERE ARE MANY OTHER TOYOTA DEALERSHIPS IN DFW. ..PICK ANY ONE BUT THIS ONE!!!! I want to shout out Alec in the service department for being the only mature adult in the building to speak with me ..PICK ANY ONE BUT THIS ONE!!!! I want to shout out Alec in the service department for being the only mature adult in the building to speak with me and take me seriously. Thanks for being a stand up guy, and understanding my concerns and working hard to help me. GET A COPY OF EVERY SINGLE PIECE OF PAPERWORK YOU SIGN. A complaint has been filed with the DMV about the sale of this vehicle. Let’s discuss the issue of my plates and registration for my car. It has been 65 days since I bought the car and I still have no plates or any idea of when I will have them. This is something that on average most customers have in 30 days according to Paco the used car sales manager. So tell me why, after 30 days, I still don’t have them. No one can tell me what is happening and apparently the dealership hasn’t actually received the title to my car so that they can transfer it to me and my lender. Paco assured me that this is normal? This isn’t my first car buying experience and I know this is not normal. I was told at one point that the dealership never even received the title from the previous owner. Not only am I not getting whole truths, the customer service I have experienced is honestly the worst I’ve ever had. The managers here will not talk to you, except for Paco who will smirk in your face the whole time. And while you are raising your concerns, other people in the used car sales department will stare you down. I have tried to reach a service manager “who was too busy to talk to me” and I have left a message for Darren, the GM, who also has not gotten back to me. Not sure if these “men” are too scared to talk to me, or if they really are just this shady of a dealership. Management here is childish and unprofessional. My view is, when someone isn’t willing to talk to me about my concerns, they know they messed up big time somewhere. More

As soon as I walked in I felt welcomed by all the workers there, process was quick and easy and I was helped a lot with a good deal!! there, process was quick and easy and I was helped a lot with a good deal!! More