Toyota of Del Rio

I love my Toyota Sequoia, but the service department has been a huge disappointment. I have taken my Sequoia in many times, and every single time they are “too busy” to get to my vehicle — even when I ha been a huge disappointment. I have taken my Sequoia in many times, and every single time they are “too busy” to get to my vehicle — even when I have an appointment. There is always an excuse. This time it’s “the new system,” but meanwhile my car still needs service and nothing gets done. What’s the point of making an appointment if they can’t honor it? The sad part is that I truly love my Sequoia and Toyota makes great vehicles. But because of this service department, I’m honestly considering switching brands when it’s time to buy a new vehicle. Customer service matters just as much as the product. Toyota deserves better service than this location provides. More

Poor communication. Did the entire purchase via Toyota corporate but the car was in this location. When we brought it back for service (oil change, tire rotation, fixing Did the entire purchase via Toyota corporate but the car was in this location. When we brought it back for service (oil change, tire rotation, fixing windshield wiper nozzle), they didn't give any updates, almost sold my car to someone else, and didn't provide proof of the service. 0/10, do not go here to service your car. Just buy the car and leave them behind! More

Great service , knowledgeable and honest staff Even though I live in Houston I still choose this dealership Love my new car! though I live in Houston I still choose this dealership Love my new car! More

When you choose not to have their service department perform recommended but not necessary task they slide your car to the back of the line and you sit for hours after they say it will be right out!!! T perform recommended but not necessary task they slide your car to the back of the line and you sit for hours after they say it will be right out!!! This has happened on multiple occasions!!! I will never bring my toyota back here for service. More

BAIT & SWITCH PRACTICES WARNING! Drove 60 miles to test drive a particular truck that was advertised on their website only to find out the salesman, Jose, who I had an appointment Drove 60 miles to test drive a particular truck that was advertised on their website only to find out the salesman, Jose, who I had an appointment with, purchased that particular truck then proceeded to try to show me on another truck. Shame! More

Detail was done in a timely matter! Bernie was the best! Scheduling was super easy! Bernie was the best! Scheduling was super easy! More

Excellent service from both the sales and finance teams. Very satisfied with my new car purchase. Thank you. Very satisfied with my new car purchase. Thank you. More

It was ok just expect to be there until 9 pm but all turn out ok out ok More

Very friendly staff, made sure my car was safe for an upcoming road trip, really seem to care about their customers upcoming road trip, really seem to care about their customers More

They are accomodating specially Ross (manager) and Abel (finance) but one of the sales agent, Jose, is ONLY after sales. After signing our contract he does not care at all. Such a waste! Toyota Del Rio cat (finance) but one of the sales agent, Jose, is ONLY after sales. After signing our contract he does not care at all. Such a waste! Toyota Del Rio caters easy and smooth to transact with however my perfect rating is not appropriate because of their ungrateful representative. More