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Toyota of Des Moines

Grimes, IA

Overview
Employees
Reviews
Vehicles
4.7
7,025 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in the six state region. As Iowa's largest Toyota dealer, we have a wide selection of new vehicles in stock and arriving daily. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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1650 SE 37th St.

Grimes, IA

50111

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Showing 7,025 reviews

March 23, 2024

Always prompt, friendly service. Clear communication, and I always feel treated fairly. Prices are always reasonable as well. More

by Emoberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
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Mar 25, 2024 -

Toyota of Des Moines responded

Perfect experience! Prompt, friendly service, clear communication, fair treatment, and reasonable prices - that's what we strive for! Thanks for choosing Toyota of Des Moines.

March 23, 2024

As always, excellent. Going into the 8th year of receiving excellent customer service per the following: setting appt., warm welcome, Robert's FINE customer service & his More

by RubyRed Delight
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Mar 25, 2024 -

Toyota of Des Moines responded

Thanks Anita! Delighted to hear you've had excellent service for 8 years. We appreciate you recognizing Robert and the video explanations. See you next time!

March 23, 2024

Very happy with my 150,000 mile maintenance performed. I also was pleasantly surprised with the offer of a car for the day. A new Highlander has been a topic of discussion between my wife and I. Justin ju More

by jebtex280
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Mar 25, 2024 -

Toyota of Des Moines responded

We're thrilled to hear you were very satisfied with your 150,000-mile service at Toyota of Des Moines! Tell your wife the team at Toyota of Des Moines is here to help in any way we can if you decide to move forward with a new Highlander. Thank you for your business!

March 22, 2024

I have been working with Ridney for about 2 years now, with all my vehicle needs. He is very understanding, caring and very knowledgeable. More

by JGCRUZER1966
Recommend Dealer
Yes
Employees Worked With
RODNEY
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Mar 22, 2024 -

Toyota of Des Moines responded

Thanks for highlighting our attention to detail and helpfulness! We love exceeding expectations. Come back and see us anytime!

March 22, 2024

They were really considerate to my needs and I was able to get the car I wanted at a fair price. More

by JGCRUZER1966
Recommend Dealer
Yes
Employees Worked With
Rodney Colón
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Colon
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Mar 22, 2024 -

Toyota of Des Moines responded

Thanks for trusting us! Happy Driving!

March 22, 2024

I took my Rava 4 in for oil change and it took 2 hrs. And 15 minutes. I told them I didn't need tires rotated because I had just put on new ones, they did it anyway and charged me $38.00. Not happy with More

by Winnie66
Recommend Dealer
No
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Mar 25, 2024 -

Toyota of Des Moines responded

Hi Winnie, we are disappointed to hear that you were not satisfied with the time it took on your recent service visit and the additional cost for the tire rotation. We appreciate your feedback and would like the chance to earn back your future business. Please contact our General Manager, JP Phillips, for any future concerns.

March 22, 2024

Always good and dependable in taking care of my Prius! ! ?? Thank you for caring! More

by Jule A Loy Gray
Recommend Dealer
Yes
Employees Worked With
Eric Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Cornelison
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Mar 25, 2024 -

Toyota of Des Moines responded

Glad we can be your trusted source for Prius care! We appreciate you and your happy Prius. Thanks for choosing Toyota of Des Moines!

March 22, 2024

No bad, The wait time wasn't too long. Would have been nice if they had reset the 5,000 mile reminder when they were done More

by MRBJWILSON
Recommend Dealer
Yes
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Mar 25, 2024 -

Toyota of Des Moines responded

We're happy the wait time wasn't a hassle. We apologize that the 5,000-mile reminder wasn't reset. We'll be sure to remind our service team to double-check those reminders during future maintenance. See you next time!

March 22, 2024

Very good No issues, nice waiting area, did not take too long. Nice to have a coffee station and rolls! More

by MRBJWILSON
Recommend Dealer
Yes
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Mar 25, 2024 -

Toyota of Des Moines responded

Glad it was very good! We appreciate you recognizing the nice waiting area, quick service, and tasty treats. See you next time!

March 22, 2024

Dropped my vehicle for an oil change and brake inspection first thing in the morning. When I hadn't heard anything by noon I called to check up on it and the receptionist was extremely rude. I don't get it More

by WRVANWEELDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All interactions over phone or text
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Mar 25, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to provide your feedback. We are extremely disappointed that you feel our receptionist was being rude. We would like to discuss this further and see if there is anything additional we can do for you. Please contact our General Manager, JP Phillips.

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