Toyota of Des Moines - Service Center

Everyone was very kind and helpful. I also went up front and looked at the new vehicles in the showroom I also went up front and looked at the new vehicles in the showroom More

Great service, and on time. The video they provide is also very helpful. I always go back. The video they provide is also very helpful. I always go back. More

Everyone was friendly. They explained any procedures that needed done very well. They offered a loaner car which was needed in my situation. I feel car repairs are expensi They explained any procedures that needed done very well. They offered a loaner car which was needed in my situation. I feel car repairs are expensive but feel they will be done right at Toyota. More

Everyone was very friendly and great service, right on time, despite being a little bit late for my appointment time, despite being a little bit late for my appointment More

The reception was great and people were friendly. But the tire pressure light was on after we drove away and called back right away but couldn't talk to anyone. Took about two days to get called ba But the tire pressure light was on after we drove away and called back right away but couldn't talk to anyone. Took about two days to get called back after I called a second time. They didn't know why the light was on (part of maintenance was balancing tire and checking spare) and the representative said he'd like us to bring it back. It's very inconvenient for us due to location. So, we will do that sometime when we are in the area More

We appreciate our service writer, salesman and accounting/business manager. Always nice to walk in and find faces we know. Service and scheduling has been great. accounting/business manager. Always nice to walk in and find faces we know. Service and scheduling has been great. More

Always ask for Justin. He is very thorough. Waiting area nice. All were attentive before getting Justin. He is very thorough. Waiting area nice. All were attentive before getting Justin. More

Wish the service dept wouldn't try to upcharge ridiculous labor charges for cabin filter which literally takes second to change and after you have already dug through my glove box to take out. Feel bad for labor charges for cabin filter which literally takes second to change and after you have already dug through my glove box to take out. Feel bad for all the people who pay that. Too bad it is just a customer service marketing deal to keep owners coming back to get service at toyota, no labor charge. I would gladly pay for the filter but $70. Sad Toyota! More

Fast and on time. Appreciate the speed and not trying to sell me extra that I don't need Appreciate the speed and not trying to sell me extra that I don't need More

I love Toyota but it is too far to drive for general maintenance. I have asked several times for you to establish other dealers in other towns as a satellite offices so I don't have to drive an hour the maintenance. I have asked several times for you to establish other dealers in other towns as a satellite offices so I don't have to drive an hour there, sit around for another 1 1/2 hours, and then drive an hour to home. More