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Toyota of Des Moines - Service Center

Grimes, IA

4.8
653 Lifetime Reviews • Review Dealership
Call Service Center (515) 276-4911

653 Reviews of Toyota of Des Moines - Service Center

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February 27, 2021

"The service was great from the time I drove in until the..."

- rumelhartp

The service was great from the time I drove in until the parts were received and replaced. Everything went smoothly. Thank you. Everyone was very professional.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
Report | Print
Mar 01, 2021 -

Toyota of Des Moines responded

Thank you for sharing your experience with us. We are so glad to hear that it went smoothly and you were given great service. We will let our service team know that they did a fantastic job helping you out. We appreciate the feedback and we look forward to helping you out again in the future.

Helpful
February 26, 2021

"Friendly helpful superior service. Service advisor..."

- Joeleod

Friendly helpful superior service. Service advisor knowledgeable and extremely confident. Excellent attributes! I can’t even imagine taking my vehicle anywhere else for repairs. Y’all need more service advisors like David.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Marchant
5.0
Report | Print
Mar 01, 2021 -

Toyota of Des Moines responded

Thank you for the wonderful review! We truly appreciate that you shared how excellent your experience with us was. We will share your kind words with David. Sounds like he did a great job helping you with your vehicle. Thanks again and we look forward to seeing you again.

Helpful
February 23, 2021

"Emily Wagner was the Service Advisor. Overall another..."

- johnmacd

Emily Wagner was the Service Advisor. Overall another great experience. Very timely service. In and out quickly and professionally. Couldn't ask for anything else.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Marchant
5.0
Other Employees : Emily Wagner
Report | Print
Feb 24, 2021 -

Toyota of Des Moines responded

Thank you for taking the time to leave us such a great review! We are thrilled to hear Emily was able to make your service experience a fantastic one. Please do not hesitate to let us know if you need anything else!

Helpful
February 19, 2021

"The pick up and delivery option to receive service for my..."

- Lin

The pick up and delivery option to receive service for my vehicle was excellent. It is the first time I had tried it and was pleased that everything that was promised was delivered. Good follow through and attention to the customer.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
The persons doing scheduling for pick up service
Report | Print
Feb 22, 2021 -

Toyota of Des Moines responded

Thanks for the kind words, Lin! We are delighted to hear that you had such a great experience with our team. Please let us know when you are ready for your next service!

Helpful
February 19, 2021

"Expensive but I can count on the job being done right...."

- vcollins

Expensive but I can count on the job being done right. I spoke to three people and they were all very friendly and helpful. I also really appreciate the pick up and delivery service. The lady that took my payment information was very helpful. Mike Lebeda was very knowledgeable and helpful.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
5.0
Report | Print
Feb 22, 2021 -

Toyota of Des Moines responded

Thank you for leaving us his great review! We’re pleased to hear that our team took care of you and that everything went smoothly. We value your business and look forward to seeing you on your next visit!

Helpful
February 18, 2021

"David was very attentive and great about updates making..."

- Theresa14

David was very attentive and great about updates making sure I had what I was needing. No more to say this 25 word minimum is ridiculous

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Marchant
5.0
Other Employees : Desk checkout
Report | Print
Feb 19, 2021 -

Toyota of Des Moines responded

Theresa, thank you for the 4+star rating and shout out for David! We look forward to working with you again.

Helpful
February 12, 2021

"Mike Lebeda and his service team did a great job getting..."

- overton

Mike Lebeda and his service team did a great job getting me in and out to diagnose a problem with the passenger seat heater. Thank You

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
5.0
Report | Print
Feb 15, 2021 -

Toyota of Des Moines responded

Thank you for letting us know how helpful we were able to be for you during your service visit!

Helpful
February 04, 2021

"SIMPLY AWESOME!!as always that is all it was good..."

- JTBMD

SIMPLY AWESOME!! as always that is all it was good excellent very good excellent - no problems. All went well quick and kept informed thank you again & again

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
5.0
Ian Davis
5.0
Justin Madison
5.0
Report | Print
Feb 05, 2021 -

Toyota of Des Moines responded

Thank you for the awesome feedback as well! We appreciate you stopping in and look forward to working with you again.

Helpful
February 03, 2021

"Toyota of Des Moines gave me excellent service in a..."

- jburger881

Toyota of Des Moines gave me excellent service in a timely fashion. It was a good experience from check in to check out. Thank you.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
5.0
Report | Print
Feb 05, 2021 -

Toyota of Des Moines responded

Thank you so much for the review! We are thrilled to hear the service team made your visit so easy and enjoyable. Please feel free to reach out if you need anything else!

Helpful
January 29, 2021

"All good on this visit. Quick turn on the oil change and..."

- Pilot1098

All good on this visit. Quick turn on the oil change and relatively easy to pay on line and be as 'touchless' as possible. end

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
5.0
Report | Print
Feb 01, 2021 -

Toyota of Des Moines responded

Thank you for the great review! We're so glad that you appreciated the online pay and fast turnaround. We look forward to working with you in the future.

Helpful
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