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Toyota of Des Moines

Grimes, IA

Overview
Employees
Reviews
Vehicles
4.7
8,637 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in Iowa. We have a wide selection of new and Toyota Certified Used Vehicles in stock. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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1650 SE 37th St.

Grimes, IA

50111

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Showing 8,637 reviews

March 09, 2024

It was great. Just needed a new battery Service was prompt , people were friendly And nice lounge More

by Jjmill73.jm
Recommend Dealer
Yes
Employees Worked With
Jose
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Mar 11, 2024 -

Toyota of Des Moines responded

Happy to hear it was great! Thanks for recognizing our prompt service, friendly staff, and comfy lounge. See you next time!

March 09, 2024

It was fine. The service was faster than I expected. Too bad the coffee machine was out of order. More

by Libbyvh
Purchase Time
Recommend Dealer
Yes
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Mar 11, 2024 -

Toyota of Des Moines responded

Glad the service was fast! Sorry about the coffee machine, we'll get it fixed asap. See you next time!

March 09, 2024

Very good Great experience working with Blake, Tyler and Robb on my two vehicles. Ok More

by JIMZWEIFEL
Recommend Dealer
Yes
Employees Worked With
Tyler Simpson, Tyler Simpson
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Mar 11, 2024 -

Toyota of Des Moines responded

Glad you had a great experience with Blake, Tyler, and Robb! Thanks for choosing us for your vehicles.

March 09, 2024

Went to get the oil change done and have my Sienna AC Deodorized due to foul smell in cabin. The technician identified AC Filter damage and replaced it. The technician did not deodorize or remove debris More

by prajith_prj
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Chris Galvin
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Mar 12, 2024 -

Toyota of Des Moines responded

We appreciate you sharing your experience with us. We are disappointed to hear that you weren't fully satisfied with your recent AC filter service at our dealership. If you would like to discuss this further, please reach out to our General Manager, JP Phillips.

March 09, 2024

Coffee pot did not work. I am pretty sure it has never worked since I bought my car. Other than that awesome. More

by JGBKSB2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose
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Mar 11, 2024 -

Toyota of Des Moines responded

Thanks for the 5-star review! Sorry to hear about the coffee pot, we'll look into that for you. See you next time!

March 09, 2024

So easy and convenient. Very thorough I like the video presentation Car is always returned timely More

by MAJ228
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose
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Mar 11, 2024 -

Toyota of Des Moines responded

Glad it was easy, convenient, and thorough! We love using videos and appreciate you noticing the timely returns. Thanks!

March 09, 2024

Oil change was good. But $ 200 for diagnostic fee was way too much. It didn't even apply to repair bill. Don't think I'll have Toyota diagnose problems any more. More

by tcmoroney
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Blake
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Mar 12, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to review your service experience with us. We strive to provide competitive pricing on all of our vehicle repairs, and we're sorry to hear that you felt we fell short of that. If you'd like to discuss it further, please reach out to our General Manager, JP Phillips.

March 09, 2024

Listening to the customer is number one. Don't expect a customer to be knowable about the car issue but listen to how the customer describes the issue to pick up the clues. Do not talk like More

by TOJO192926
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Mar 11, 2024 -

Toyota of Des Moines responded

Spot on about listening! We'll keep working on clear explanations and building trust. Thanks for the 4 stars! ⭐️

March 08, 2024

Said my cabin air filter was dirty and needed to be changed. I'm changing it now and finding that the tech didn't even at least knockout all the little loose leaves seeds and debris. Dude had it out al More

by bmpaoli
Recommend Dealer
No
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Mar 12, 2024 -

Toyota of Des Moines responded

Thanks for taking the time to review us. We strive to provide our customers with 100% customer satisfaction, so we're sorry to hear that you felt we fell short of that with your recent air filter service. If you'd like to discuss your experience further, please contact our General Manager, JP Phillips.

March 08, 2024

Excellent to do business with. No baloney, easy transaction. Quick response from PJ on any questions I had. Nice dealership with very helpful people More

by BJA143
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
PJ Caffrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Toyota of Des Moines responded

Awesome to hear! Thanks for recognizing PJ's helpfulness and the overall ease of doing business with us. See you next time!

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