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Toyota of Des Moines
Grimes, IA
6,849 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in the six state region. As Iowa's largest Toyota dealer, we have a wide selection of new vehicles in stock and arriving daily. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 6,850 reviews
May 30, 2018
Purchase Used Minivan My husband and I had a great experience at Toyota of Des Moines. Shane was helpful and honest and not pushy. My father will enjoy the Sienna! My husband and I had a great experience at Toyota of Des Moines. Shane was helpful and honest and not pushy. My father will enjoy the Sienna! More
by daughterbuyingfordad
Employees Worked With
May 30, 2018
Excellent service My latest visit to the Des Moines dealership was pleasant & all service work was done quickly. It was done on time & service rep explained what would My latest visit to the Des Moines dealership was pleasant & all service work was done quickly. It was done on time & service rep explained what would be needed in the future. More
by Tom1952
Employees Worked With
Becky Boatman
May 30, 2018
Trust and honesty We have gotten our cars serviced here for 14 years. I trust their advice and service. Never have I doubted that I need the recommended services. I alw We have gotten our cars serviced here for 14 years. I trust their advice and service. Never have I doubted that I need the recommended services. I always feel like i am collaborating with the service center to keep my vehicle running smoothly. If they say I really need something NOW, I believe it because they don't push unless something is urgent for my safety. I like how they keep me updated on things to consider for future appointments so I am forewarned, for example my brakes may be nearing the time to replace, but are in decent shape now. We are looking for anotber vehicles, so we are shopping around. We visited another dealership today and I saw the difference in professionalism right away. Thank you for the effort you put in to training consistent customer care. More
by Happy campet
Employees Worked With
Faraz Asad, David Marchant
May 29, 2018
Service Had my car in today for 20,000 mile service. Check in great with David, check out delay once car back into bay 15-20 min. Talked to cashier they have Had my car in today for 20,000 mile service. Check in great with David, check out delay once car back into bay 15-20 min. Talked to cashier they have not received paperwork. Of course, there was no charge and we needed to get going, so thought about getting in my car and leaving, although I did not. David was working his butt off, checking cars in. He finally got to us, do I blame him, No. You do not have enough staff working that area in the morning. At least 4 guys behind the glass and they should have called for additional help or helped out themselves. I have had 5 Toyota’s and I hear the ad it is great to be number 1, but I can tell you, you have sold so many cars you cannot efficiently handle the setvice. Do I love my car, yes. Do I love the service hassle no. I might seek someone else to service my car after warrenty is out in another 5000 miles. In addition it took us 17 min to turn off of 141 due to traffic at 7:10 am. More
by 12305
Employees Worked With
Davis in check in bay, good job..
May 29, 2018
May service I have always gotten great service from your dealership. I had both vehicles hit their service interval last week and was able to bring them both in I have always gotten great service from your dealership. I had both vehicles hit their service interval last week and was able to bring them both in without appointments and get them taken care of. The staff are always courteous and knowledgeable. The dealership is always clean, and its always been a positive experience. Thanks for all you do More
by l_lammers
May 28, 2018
Always the best!!! From the day I started dealing with Toyota of DSM on my Matrix to today, 4 1/2 years and 75000 miles later, everything has been delightful. From the day I started dealing with Toyota of DSM on my Matrix to today, 4 1/2 years and 75000 miles later, everything has been delightful. More
by KAH
May 28, 2018
Easy In, Easy Out Showed up at 7:00 looking for a spot in the walk-in line. Greeted outside (professionally) to check my appointment time. When told I was a walk-in, th Showed up at 7:00 looking for a spot in the walk-in line. Greeted outside (professionally) to check my appointment time. When told I was a walk-in, the advisor checked promptly and got me in the queue. 20 minutes later I was out the door! More
by Golfer
Employees Worked With
May 27, 2018
Above and beyond I had forgotten that my husband's car was in for service. When We got there it was past closing for the service department. Matt, a sales person, help I had forgotten that my husband's car was in for service. When We got there it was past closing for the service department. Matt, a sales person, helped my husband get his billing taken care of so he could get his car. This was above and beyond the call of duty sense we were late. Thank you very much. More
by PGH
Employees Worked With
Mathew Fullerton
May 27, 2018
Quick service Was in and out in about 35 minutes for a scheduled oil change, and replacement of a few light bulbs and drivers’ side visor. The complimentary vehicl Was in and out in about 35 minutes for a scheduled oil change, and replacement of a few light bulbs and drivers’ side visor. The complimentary vehicle check picked up the light bulbs. More
by ‘07 Camry Owner
Employees Worked With
Don’t remember service advisors name
May 27, 2018
The wait was a little longer then usual but was satisfied. Waited longer then usual for my 10,000 mile service but was satisfied with overall experience. Thanks Toyota?? Love my 4th Toyota car this far. Waited longer then usual for my 10,000 mile service but was satisfied with overall experience. Thanks Toyota?? Love my 4th Toyota car this far. More
by Schrodtkathy
Employees Worked With
Scott Hampe
