Toyota of Des Moines

Excellent as Always They are like Family to me. I have been a Loyal customer for over 25 years. Sales to Service are top notch. One suggestion, bring back the Donuts! They are like Family to me. I have been a Loyal customer for over 25 years. Sales to Service are top notch. One suggestion, bring back the Donuts! More

Repairs Justin is the best service rep in town!!! He talks with us about what is needed for repairs and gets the work completed. We never have to worry abou Justin is the best service rep in town!!! He talks with us about what is needed for repairs and gets the work completed. We never have to worry about extra add-ons and feel confident in his and his service team's assessment of our vehicles! He also has great service people behind him that complete the work. More

Was able to buy a great car in little time & price was good. Very accommodating and pleasant to work with. It didn’t take too long at dealership to arrive at a fair price and they got the car ready when we need Very accommodating and pleasant to work with. It didn’t take too long at dealership to arrive at a fair price and they got the car ready when we needed it even though they were extremely busy. More

Outstaning Service at Toyota of Des Moines My car of 12 years broke down recently and I was in desperate of a vehicle. I went to Toyota of Des Moines after 2 uncomfortable trips to other deale My car of 12 years broke down recently and I was in desperate of a vehicle. I went to Toyota of Des Moines after 2 uncomfortable trips to other dealerships and was met with immediate help. Faraz was incredibly helpful to my wife and I. He got us into a car immediately. We have recommended Toyota of Des Moines to all of our friends and family. They have us as customers for life because of Faraz and company going above an beyond the expectations of service. Thanks again Faraz and Chad. D.C. More

Airbag recall service work. I was able to schedule an appointment for the work much more quickly than I expected. The service representative who scheduled the appointment was fr I was able to schedule an appointment for the work much more quickly than I expected. The service representative who scheduled the appointment was friendly and knowledgeable. When I arrived at the dealership I was greeted professionally. The service advisor was very courteous and professional. The shuttle service to my place of work was very enjoyable. The driver drove safely and was friendly and conversational. My vehicle was serviced and I received a call earlier than I expected. My shuttle ride back to the dealership was efficient and enjoyable. Excellent overall service!! Thank you More

Better experience I was not too willing to return to your dealership as I have had several poor experiences in the past with you folks. I was unwilling to return, so mu I was not too willing to return to your dealership as I have had several poor experiences in the past with you folks. I was unwilling to return, so much so that I had traveled to see Travis Reinheart with Wilson in Ames, Aaron Ewoldt with Motor Inn of Carroll, Lamont Johnson with Ft. Dodge dealerships just to avoid returning. My wife saw a vehicle on-line however at your dealership that we thought had met our needs so I took a drive to look at it on Saturday. Monday I returned reluctantly with my wife as the other salesmen we had met were more than anxious to try and locate a vehicle for us. We pared up with Bob Staley and while the vehicle we thought we were interested in was not a fit for us, he found something that we could be happy with and did a great job being forthcoming and we felt had our best interests in mind as well as the company. I really think if we had another sales person other than Bob, I would not have purchased with you folks again. If your dealership now has customer focus as we experienced this last week, I am now happy to return and recommend. Thanks to Bob, you have our family back as a return customer. More

Rav4 Purchase JR Hickenbottom was available at my convenience. My wife and also appreciated the introduction to the Rav4 by the new car turnover crew, especially Sp JR Hickenbottom was available at my convenience. My wife and also appreciated the introduction to the Rav4 by the new car turnover crew, especially Spencer Stover. More

My sales person made it a GREAT experience and easy. Brenna was the best. She made it easy and not painful. She did everything she said she would do plus. Extremely happy with Brenna and the dealership. Brenna was the best. She made it easy and not painful. She did everything she said she would do plus. Extremely happy with Brenna and the dealership. We will be back for another Toyota in the future. I just can't say enough good about Brenna. She was very personable, easy to work with and just a joy. I came into the dealership looking for a Highlander. She LISTENED to my needs and she came up with a RAV4 which suits me perfectly. She brought out one car for me to test drive and that was the car I purchased. Again, she LISTENED to me and knew immediately which vehicle would fit me the best. You are extremely lucky to have Brenna on your team. The finance person was also great. He made the paperwork easy and was very pleasant. The person who went over the workings of the car was also great. I still don't know how he got into that car without moving the seat because he was a tall man! An extremely pleasant person and I could ask him any question I had.I am very pleased with the dealership and the treatment by everyone I encountered. More

Excellent customer service We already were leaning towards a Camry or Avalon. The Avalon we were looking at sold that day, so we test drive the newly redesigned Camry and were b We already were leaning towards a Camry or Avalon. The Avalon we were looking at sold that day, so we test drive the newly redesigned Camry and were blown away. We worked with Mike Jobe, which we have worked with him twice before with excellent results. Very simple process, great price, and excellent customer service. We couldn't asked for more. Thanks. More

Helpful, efgicient Helped me resolve issues: fair, honest, good communication. Came and discussed findings, answered questions. Spencer really helpful with resetting ga Helped me resolve issues: fair, honest, good communication. Came and discussed findings, answered questions. Spencer really helpful with resetting garage door opener. Hate this review part. Didn’t have 25 words so blah, blah, blah More