Toyota of Des Moines

Excellent service and friendliness Over many years we have experienced the utmost professionalism. We appreciate the honesty, willingness to answer questions and explain procedures, and Over many years we have experienced the utmost professionalism. We appreciate the honesty, willingness to answer questions and explain procedures, and going the extra mile to accommodate our schedule as we live 80 miles away. More

Staff made us feel at home This was our first experience buying a Toyota. We were able to walk through the lot and into the main doors without being approached by a pushy sales This was our first experience buying a Toyota. We were able to walk through the lot and into the main doors without being approached by a pushy sales person. We were directed to Dan Murray who was polite and easy to talk to. We told him what we were looking for (4Runner) and he was able to help us right away. He did not try to sell us any other type of vehicle and was able to find us the best options. Even though we were able to find a used 4Runner, Dan let us know of a great deal on a new 2018 4Runner that was available. He froze his buns off defrosting the vehicle before the test drive. He explained the different options and deals between the two vehicles and gave us time to make our decision. At no time did Dan try to influence our decision, which made it a great experience. We decided on the new 4Runner and Dan began the paperwork. Our new vehicle was cleaned (which we thought it was clean before but they made it look extremely nice) and brought to us. Staff walked us through the options on the vehicle and synced our phone. We noticed a small scratch on the door, but Dan jumped on it right away to have it fixed. Even though it could not be repaired right away, they set up a time to have it repaired at a later date. We are extremely pleased with the service we received and would recommend to our family and friends to go to Toyota of Des Moines. More

Sales experience Ken Bright worked with us until we found the car of our choice. We were given the opportunity to look at a lot of inventory along with their feat Ken Bright worked with us until we found the car of our choice. We were given the opportunity to look at a lot of inventory along with their features and price. . More

Fantastic! Thought we had a MAJOR problem. It was late Saturday afternoon. They checked me in and what I thought was going to be bad news ended up very good n Thought we had a MAJOR problem. It was late Saturday afternoon. They checked me in and what I thought was going to be bad news ended up very good news. We had one of our grandsons with us who was very hungry (had waited about 3 hours for a tow). Advisor said head to the waiting room where there are snacks and we will have you out in approximately 30 minutes. Great team. Highly recommended! More

Purchased 4Runner We live 2.5 hours from Des Moines, but couldn’t find a good selection anywhere near our home. Toyota of Des Moines has a nice selection to choose from We live 2.5 hours from Des Moines, but couldn’t find a good selection anywhere near our home. Toyota of Des Moines has a nice selection to choose from and we very friendly. More

Very pleased We were very happy with the service that we received. It was one of the most pleasant experiences I have had purchasing a car. Both Steve and Rob We were very happy with the service that we received. It was one of the most pleasant experiences I have had purchasing a car. Both Steve and Rob were enjoyable to work with. They invited our dogs to come into the dealership and wait with us for the paperwork. Other staff stopped by to greet us as well. More

Flexible and Paticient Andy was extremely flexible for me and very patient. I'm the type of guy that wants to take his time and get all the information and Andy was happy to Andy was extremely flexible for me and very patient. I'm the type of guy that wants to take his time and get all the information and Andy was happy to provide it. He was also very honest and hard working, even coming in on his day off. More

Great as always Allie was professional and friendly. I didn’t see Dave Merchant anywhere so I hope he’s OK. I was very glad to see dark roast K-cups added to your s Allie was professional and friendly. I didn’t see Dave Merchant anywhere so I hope he’s OK. I was very glad to see dark roast K-cups added to your selection. I did receive a car wash code but when I drove around to the car wash both bays were blocked with orange cones. When I called from my car, the young man who answered didn’t seem to understand what I was trying to tell him. I don’t know if the car wash was broken or what but he did not seem at all interested in helping me find out. And for what it’s worth, discontinuing the Scion xB was the biggest mistake Toyota ever made. I love my Scion!😍 More

Best service around I'm always treated with fast, friendly, very helpful service. We purchased our Camry from you over 9 years ago. I have been back for EVERY oil change I'm always treated with fast, friendly, very helpful service. We purchased our Camry from you over 9 years ago. I have been back for EVERY oil change, a set of new tires plus, tire rotations, and a new battery. I would NOT trust another dealer to work on my car. More

Great Salesman Our salesman searched a wide area to find the exact vehicle we wanted. He was very prompt and courteous in answering our questions. The service peop Our salesman searched a wide area to find the exact vehicle we wanted. He was very prompt and courteous in answering our questions. The service people were very thorough in explaining the new features of our vehicle. More