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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,569 Reviews
Call Service Center (515) 276-4911

3,569 Reviews of Toyota of Des Moines - Service Center

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April 02, 2024

Did a great job fixing my alternator. Very accommodating and helpful. Really impressed with the video update on what was done. More

by MPETERSON303
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
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Jul 03, 2024 -

Toyota of Des Moines responded

Thank you for the positive feedback! We're glad we could fix your alternator and that you appreciated the video update. We strive to provide both excellent service and clear communication.

April 01, 2024

Excellent Knowledgeable, took really good care of me and my vehicle Got vehicle in quickly More

by Edgiesman
Recommend Dealer
Yes
Employees Worked With
Terry
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Apr 02, 2024 -

Toyota of Des Moines responded

Delighted to hear it was an excellent experience! Our team is knowledgeable and puts your needs first. Thanks for choosing Toyota of Des Moines!

April 01, 2024

Friendly, fast, reasonable prices Got the vehicle in quickly, got the work done and got me on the way quickly More

by Edgiesman
Recommend Dealer
Yes
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Apr 02, 2024 -

Toyota of Des Moines responded

Friendly, fast, and reasonable prices - that's what we aim for! Thanks for choosing Toyota of Des Moines!

March 31, 2024

Honest and informative. Shared what was likely wrong and didn't pressure sell services who easily could have to increase the bill. Toyota of DSM is the best! More

by Anderson8992
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Report | Print
Apr 01, 2024 -

Toyota of Des Moines responded

Thrilled you found us honest and informative! We prioritize clear communication and avoiding unnecessary pressure. Thanks for trusting Toyota of Des Moines!

March 31, 2024

Quick and great service. . Ian was just unfamiliar with Key Fob issues Always feel repected at dealership More

by urblues
Recommend Dealer
Yes
Employees Worked With
Ian Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
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Apr 01, 2024 -

Toyota of Des Moines responded

Glad the service was quick and overall great! Thank you for appreciating the respectful atmosphere at Toyota of Des Moines. See you next time!

March 31, 2024

The process was quick and service was great. Other than taking an hour longer than they said it would take, everything was good. More

by james.e.kahler
Recommend Dealer
Yes
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Apr 01, 2024 -

Toyota of Des Moines responded

Glad the overall service was great and the process was quick! We understand waiting an extra hour can be frustrating. We'll be reviewing our time estimates to ensure better accuracy in the future. Thanks for choosing Toyota of Des Moines!

March 30, 2024

Outstanding My service advisor did everything. He said he was going to do when he said he was going to do it. He was extremely professional. Good guy! The kind of person we all want to encounter. More

by Joeleod
Recommend Dealer
Yes
Employees Worked With
idr
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Apr 01, 2024 -

Toyota of Des Moines responded

Music to our ears! We'll be sure to pass on your praise to your service advisor. Thanks for choosing Toyota of Des Moines!

March 30, 2024

Anytime I come to Toyota, the customer service is excellent. They explain everything they're doing and make sure that my experience there is always exceptional. More

by KIARAJWILLIAMS83
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Bergeson
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Apr 01, 2024 -

Toyota of Des Moines responded

Delighted to hear we consistently deliver exceptional service with clear explanations! Thanks for choosing Toyota of Des Moines!

March 29, 2024

Fantastic experience every time Professional people, knowledgeable and always treating people with kindness and respect More

by Repairable
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
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Mar 29, 2024 -

Toyota of Des Moines responded

Delighted to hear it's fantastic every time! Professional, knowledgeable, and kind - that's what we strive for. Thanks for choosing Toyota of Des Moines!

March 29, 2024

Things went really well. Barring unforeseen events , I should have a new Tacoma in 5 to 6 months. More

by lovelljerry436
Recommend Dealer
Yes
Employees Worked With
I talked with Shane Siegel about possibly buying a new Tacoma. Don't remember the name of my service rep.
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Apr 01, 2024 -

Toyota of Des Moines responded

Glad things went smoothly during your service visit! We understand the wait for a new Tacoma can be long, but we'll keep you updated and get you behind the wheel as soon as possible. Thanks for your patience!

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