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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,567 Reviews
Call Service Center (515) 276-4911

3,567 Reviews of Toyota of Des Moines - Service Center

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March 12, 2024

Got in and out fast great service. I really like how they send you a video on what's going on with your car More

by DDHIBBERT14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
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Mar 13, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with ts review. We hope to see you again soon.

March 12, 2024

Easy 5 star. Ian was great to work with and answered everything fully. The dealership was clean and easy to navigate. I will be back. ???? More

by bmp.kawi
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
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Jul 19, 2024 -

Toyota of Des Moines responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you, and glad Ian left a great impression.

March 11, 2024

Failed to provide appropriate support previously two times in concern about transmission while under extended warranty. Just paid $8300 for repair. I'll never buy another Toyota. No integrity. More

by codyfirst
Recommend Dealer
No
Employees Worked With
Ian Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
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March 11, 2024

Good service, on time delivery My experience was good. Service was well and employees are nice. My car maintenance was completed in a timely manner More

by MACMMAC8
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Mar 12, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing the good service, friendly staff, and on-time delivery. Thanks for choosing us!

March 10, 2024

Quick, professional Ian handled my issue very fast. I was dreading having to wait and I didn't have to. More

by THENEWLANDS2003
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Report | Print
Mar 11, 2024 -

Toyota of Des Moines responded

Great to hear, Ian rocks! We appreciate you letting us know how much you value quick service.

March 10, 2024

Great service Eric is very helpful and professional Best Toyota dealership I have ever been to More

by LYON3DSM
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Mar 11, 2024 -

Toyota of Des Moines responded

Thrilled you had great service! Thanks for recognizing Eric's helpfulness and calling us the best Toyota dealership - that means a lot! See you next time!

March 10, 2024

My Tacoma pickup 'died' with a granddaughter driving and was left on the shoulder of I-35. I had it towed to your shop and left it for a look. They were able to get to it next day and took care of things fo More

by Jpapamurf
Recommend Dealer
Yes
Employees Worked With
Blake
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Mar 11, 2024 -

Toyota of Des Moines responded

Glad we could help get your granddaughter and your Tacoma back on the road safely! Thanks for trusting us with a quick and fair repair. See you next time!

March 09, 2024

Oil change was good. But $ 200 for diagnostic fee was way too much. It didn't even apply to repair bill. Don't think I'll have Toyota diagnose problems any more. More

by tcmoroney
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Blake
Report | Print
Mar 12, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to review your service experience with us. We strive to provide competitive pricing on all of our vehicle repairs, and we're sorry to hear that you felt we fell short of that. If you'd like to discuss it further, please reach out to our General Manager, JP Phillips.

March 09, 2024

So easy and convenient. Very thorough I like the video presentation Car is always returned timely More

by MAJ228
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose
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Mar 11, 2024 -

Toyota of Des Moines responded

Glad it was easy, convenient, and thorough! We love using videos and appreciate you noticing the timely returns. Thanks!

March 09, 2024

Coffee pot did not work. I am pretty sure it has never worked since I bought my car. Other than that awesome. More

by JGBKSB2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Mar 11, 2024 -

Toyota of Des Moines responded

Thanks for the 5-star review! Sorry to hear about the coffee pot, we'll look into that for you. See you next time!

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