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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,563 Reviews
Call Service Center (515) 276-4911

3,563 Reviews of Toyota of Des Moines - Service Center

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February 25, 2024

$100 to tighten a heat shield seems a bit much Pricing is out of whack More

by Jehlers1979
Recommend Dealer
No
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Feb 26, 2024 -

Toyota of Des Moines responded

Thanks for taking the time to review your recent heat shield service at our dealership. We do our best to provide fair and competitive pricing for the vehicle maintenance we provide, so we’re sorry to hear that you felt we fell short of that. If you’d like to discuss your experience further, please contact our General Manager, JP Phillips.

February 25, 2024

Good I do not like surveys. Please stop sending these text messages. Please stop asking for input. More

by centraliamale
Recommend Dealer
Yes
Employees Worked With
Ian Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
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Feb 26, 2024 -

Toyota of Des Moines responded

Thank you for choosing us and for letting us know your preferences. We hope to see you again in the future!

February 24, 2024

I was in a pinch and didn't have an appointment for an oil change and they got me in I had to wait a little but that was expected. More

by smitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
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Feb 26, 2024 -

Toyota of Des Moines responded

We're happy we could help even though you didn't have an appointment! We appreciate your understanding about the wait time. Come back and see us anytime!

February 24, 2024

Great especially at the end with rescheduling and video of the maintenance Very good experience More

by scott.bordwell11
Recommend Dealer
Yes
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Feb 26, 2024 -

Toyota of Des Moines responded

Thank you for recognizing our helpfulness with rescheduling and the informative video confirmation! We're glad you had a very good experience. Come back and see us again soon!

February 24, 2024

All work request was done. Staff could answer questions. Notified when work was done. Weee abke to make next service appointment. More

by joyrouse2
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Feb 26, 2024 -

Toyota of Des Moines responded

Thank you for recognizing our thorough service, helpful staff, and clear communication! We're glad you were able to easily schedule your next appointment. Thank you for choosing Toyota of Des Moines!

February 24, 2024

Unprofessional, disrespectful, and does not value customer time Sucks very very very very very bad More

by countryroses4
Recommend Dealer
No
Employees Worked With
Blake
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Feb 26, 2024 -

Toyota of Des Moines responded

Thank you for providing us with feedback on your experience. We’re disappointed to hear that you weren’t satisfied with the customer service you received at our dealership. If you would like to discuss your experience with us further, please contact our General Manager, JP Phillips.

February 23, 2024

Quick, efficient service and very detailed information and possible future needs. Courteous service and office staff More

by JIM.HENRICH464
Recommend Dealer
Yes
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Feb 26, 2024 -

Toyota of Des Moines responded

Thank you for recognizing our prompt, informative, and courteous service! We're glad you had a positive experience. Come back and see us anytime!

Feb 26, 2024 -

JIM.HENRICH464 responded

thanks for the quick service

February 23, 2024

Everyone was kind and asked questions to me in a positive way. Most were very knowledgeable and if they didn't know answer weren't afraid to admit and go find the answer More

by PAPADADDY50595
Recommend Dealer
Yes
Employees Worked With
Bob Staley
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Jul 22, 2024 -

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us. We look forward to your next visit!

February 22, 2024

I love the delivery and pick up service. It's especially nice for someone who is older as I am. More

by MARIJO.GRIMES
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Feb 23, 2024 -

Toyota of Des Moines responded

Thank you for recognizing our convenient delivery and pickup service! We're glad it makes your life easier. Come back and see us anytime!

February 22, 2024

Very happy with TOYOTA of DES MOINES. Communication via the TOYOTA APP with email and text messaging is user friendly and immediate....love that. Any future business for me will be with T More

by BUGLACKEY
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Report | Print
Jul 25, 2024 -

Toyota of Des Moines responded

Thrilled you had a fantastic experience! We appreciate you recognizing our courteous customer care, service videos, comfortable waiting area, and clear communication. It means a lot that you trust us for your service needs.

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