Toyota of Des Moines - Service Center

I was a bit frustrated when I called to see if I needed an appointment to replace my battery. I was told at my previous service appointment that I did not but I wanted to double check. When calling, the ph an appointment to replace my battery. I was told at my previous service appointment that I did not but I wanted to double check. When calling, the phone rang continuously with no answer. I finally hung up and tried later. Took probably 20 times for anyone to answer. I explained I needed battery replaced and asked if I needed an appointment and was told 'I have no idea- I don't know what you were told'. Finally was told I could drop off my vehicle and they would get to it by later that afternoon. When I dropped it off at the service center they asked if I had an appointment. I reiterated was I was told- some confusion before all was taken care of. José did a great job keeping me updated and when his original quote was incorrect called me with an update. More

I have tried to call this dealership about different things over the past few months and nobody ever answers the phone. I have had to drive there to actually speak with a person. When you have an appoin things over the past few months and nobody ever answers the phone. I have had to drive there to actually speak with a person. When you have an appointment, they don’t even want to talk to you about your vehicle, they send you a video to watch . I love my Rav 4 but the customer service here is so bad, I’m considering buying a different brand next time. More

My issues were quickly addressed and my Tundra was back to me early. Very much appreciate the work Ian and team provided. to me early. Very much appreciate the work Ian and team provided. More

I didn’t have to wait very long for the software update for the recall notice I received. Happy with the service. for the recall notice I received. Happy with the service. More

I arrived on time, check in was quick, service and video was awesome, and I was out in 30 minutes which is the quickest I have experienced! Usually it is an hour or a hour and a half. was awesome, and I was out in 30 minutes which is the quickest I have experienced! Usually it is an hour or a hour and a half. More

FAST AND KNOWLEGEABLE SERVICE MAN Comfortable waiting area and coffee.amen amen amen amen amen area and coffee.amen amen amen amen amen More

Always honest, fast, don't try to sell unnecessary items. Love toyota! It's an awesome dealership . Love toyota! It's an awesome dealership . More

It was a quick scheduled service and everyone was friendly and helpful It was good friendly and helpful It was good More

I was happy overall except when I scheduled the appointment. No one told me that it would cost me $210 for an hour. Diagnostic, I wasn't happy about that at all. appointment. No one told me that it would cost me $210 for an hour. Diagnostic, I wasn't happy about that at all. More

Experience was fantastic on time and professional. The surveys that follow are completely annoying. Thanks The surveys that follow are completely annoying. Thanks More