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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,491 Reviews

3,491 Reviews of Toyota of Des Moines - Service Center

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December 13, 2023

Staff are very friendly, And also the environment is very comfortable. I also appreciate the coffee ?? machine and the Donut ??. More

by GAKGAK1984
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Dec 13, 2023 -

Toyota of Des Moines responded

We're so glad our friendly staff and comfortable atmosphere made your visit enjoyable! The coffee and donuts are just a sweet bonus. Thanks for choosing Toyota of Des Moines, and please come back for another warm welcome!

December 13, 2023

Jose is a hard worker and always kind to the customers. It's nice to see a familiar face every time I bring my vehicle in for maintenance More

by donnaham13
Recommend Dealer
Yes
Employees Worked With
Jose
Dec 13, 2023 -

Toyota of Des Moines responded

We're so happy to hear Jose makes such a positive impression! His dedication and kindness towards customers truly shines through. Thank you for choosing Toyota of Des Moines and for recognizing Jose's outstanding service!

December 13, 2023

The dealership came and picked up my car from my driveway, did the service quickly, and returned the car all before I had to pick my kids up from school. I'm extremely appreciative and impressed. Th More

by RQUINER
Recommend Dealer
Yes
Dec 13, 2023 -

Toyota of Des Moines responded

That's what we're here for! We're thrilled the pickup, service, and return were so convenient, allowing you to focus on what matters most. Thanks for choosing Toyota of Des Moines – we're always happy to help moms on the go! ‍‍

December 13, 2023

Everything went great from arrival till my car was finished. I appreciate the mechanic topping of my fluids and antifreeze and putting plastic tire pressure valves on my rims for the winter More

by TUFFSTUFFTOM
Recommend Dealer
Yes
Dec 13, 2023 -

Toyota of Des Moines responded

We're delighted to hear you had a smooth experience from start to finish! Your mechanic deserves a big thanks for those extra touches – topped-up fluids, antifreeze, and winter tire pressure valves show they truly care about your car's well-being. We want every visit to feel seamless and comprehensive, and it sounds like you got just that. Thanks for choosing Toyota of Des Moines – drive safely this winter!

December 13, 2023

They were very nice. Doesn't have to wait long. They start working on it right away. More

by delphibless7
Recommend Dealer
Yes
Dec 13, 2023 -

Toyota of Des Moines responded

Efficiency and kindness – that's the Toyota of Des Moines way! We're so glad you experienced our friendly service and prompt turnaround time. Waiting shouldn't be part of your car care routine, and we're thrilled we got you back on the road quickly. Thanks for choosing us!

December 13, 2023

We have had an excellent experience with everyone we have interacted with at Toyota of Des Moines. More

by lmillerisu
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
Dec 13, 2023 -

Toyota of Des Moines responded

We strive to create a positive and welcoming environment for everyone who walks through our doors, and your feedback confirms we're on the right track. Thank you for choosing Toyota of Des Moines – we're honored to be your trusted automotive partner!

December 13, 2023

Service was timely. Dealership was clean and efficient. Communication was clear, concise, quick. Thanks Nice job More

by sean.frommelt
Recommend Dealer
Yes
Dec 13, 2023 -

Toyota of Des Moines responded

We appreciate the praise! We want every visit to be efficient and hassle-free, and it sounds like we hit the mark for you. Thanks for choosing Toyota of Des Moines – and drive safely!

December 13, 2023

H E did not care and told me so. He had parts replaced that did not fix my FJ.!Then went in to say he should of billed me for both high dollar parts upfront. He smirked and told he d More

by Bubba3blt
Recommend Dealer
No
Employees Worked With
Justin Madison
Dec 15, 2023 -

Toyota of Des Moines responded

We are disappointed to hear about your experience. We would like to discuss this with you further. At your earliest convenience, please contact our General Manager, JP Phillips.

December 12, 2023

there service is always fast . Clean waiting room and pleasent service people to deal with... More

by jacarson61
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
Dec 12, 2023 -

Toyota of Des Moines responded

We appreciate you highlighting the speed of our service, the cleanliness of our waiting room, and the pleasantness of our staff. We strive to create a positive and efficient experience for every customer, and your feedback shows we're on the right track. We hope to see you again in the future!

December 12, 2023

They were very helpful and everyone went above and beyond. Especially the coffee maker lol. More

by EVOLEURT11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Dec 13, 2023 -

Toyota of Des Moines responded

We're delighted to hear our team went above and beyond to make your experience enjoyable! And who knew a coffee maker could be so impactful? Thanks for choosing Toyota of Des Moines!

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