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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,415 Reviews
Call Service Center (515) 276-4911

3,415 Reviews of Toyota of Des Moines - Service Center

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October 31, 2023

Very pleasant and friendly. Good courteous and quick service. Very responsive to my questions. Thanks More

by A.QUAYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
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Nov 01, 2023 -

Toyota of Des Moines responded

Thank you for your business and your feedback. We look forward to serving you again at Toyota of Des Moines. We hope you have a great day!

October 29, 2023

Very quick, thorouth and friendly! They make it very easy to get in and out very quickly More

by ashworthpm
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Oct 30, 2023 -

Toyota of Des Moines responded

Thank you so much for your positive review! We are so glad to hear that you were pleased with our quick, thorough, and friendly service. We also appreciate your feedback on our easy process.

October 29, 2023

Great customer service and knowledgeable about Preventative services advising of next tire sale in April. More

by Scott Cretors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Millhollin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Toyota of Des Moines responded

We strive to provide our customers with the best possible service experience, and we are glad that you felt supported and informed throughout your interaction with our staff. Visit us again for your service needs in the future!

October 28, 2023

Service rep was polite and good which was a first since becoming Toyota owners. Outrageous pricing More

by colleen.e.boyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to leave a review, Colleen. We do our best to offer the lowest possible pricing for our customers. If you would like to discuss this further, please contact our General Manager, JP Phillips.

October 28, 2023

They are courteous do service on time and also do what they say they will easy to get appointments More

by LSholiday.MCghee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gordon Beecham
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Toyota of Des Moines responded

We are so glad to hear that you were pleased with the courtesy, timeliness, dependability, and ease of scheduling appointments at our dealership. We strive to provide our customers with the best possible service experience! Thank you for your feedback!

October 28, 2023

On time, on target, asked the right questions. I 'll be back! Look forward to our next visit. More

by MIKEANDJEANMCC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Toyota of Des Moines responded

We are also grateful for your loyalty and your willingness to come back to us for your future needs. We look forward to serving you again soon. Thank you for your positive feedback!

October 28, 2023

Toyota of Des Moines has always been a reliable service center for me. I purchased my car nearly fifteen years ago and they have faithfully serviced it with excellence. I have been able to trust their hone More

by jc in clive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
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Oct 30, 2023 -

Toyota of Des Moines responded

Wow, we are thrilled to hear that you have had such a positive experience with our service center over the past fifteen years! We appreciate your trust in our honesty and the quality of our work. Thank you for your excellent feedback!

October 28, 2023

Easy drop off and pick up. Appreciate the text and video updates. Friendly staff. Expensive but that’s not the staff’s fault. More

by MLine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Toyota of Des Moines responded

Thank you for your review! We hope that you continue to choose Toyota of Des Moines for your service and repair needs. If you have any questions or concerns, please do not hesitate to contact us. We are always happy to help.

October 27, 2023

They were able to get me in a timely manner. They performed the service requested and located another smaller issue that they were able to take care of during the appointment as well More

by CAPARKER0728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not lnow
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Oct 30, 2023 -

Toyota of Des Moines responded

We are happy to hear that you were able to get in for service in a timely manner, and that we were able to perform the service you requested and locate and fix another smaller issue. If you have any questions or concerns about your vehicle, please do not hesitate to contact us. Thank you for visiting Toyota of Des Moines!

October 27, 2023

On time amazing video checking the triead depth of my four tires. First time to Toyota in 15 years great job More

by DAVE.SMITH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose jimenez
Report | Print
Oct 30, 2023 -

Toyota of Des Moines responded

Thank you for your positive review! We hope that you will continue to choose Toyota of Des Moines for your service and repair needs. If you have any questions or concerns, please do not hesitate to contact us. We are always happy to help our customers in any way that we can!

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