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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,493 Reviews

3,493 Reviews of Toyota of Des Moines - Service Center

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September 28, 2023

Great service-friendly staff! Took time to help with my inside lights! Quick service too More

by kimhelen79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Toyota of Des Moines responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

September 28, 2023

Wonderful customer service, sales teams and all other departments as well! Keep up that great work! More

by PBRILES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Toyota of Des Moines responded

Thank you for leaving us a glowing review about your car buying experience at Toyota of Des Moines! We pride ourselves on knowledgeable and honest staff members so we can ensure that you get exactly what you want and are comfortable with the entire buying process. Thank you for your business and we hope to take care of any of your future car needs!

September 27, 2023

Thank you for your take care of your customers and your doing great and fast More

by JOHNTHANGLIANA1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Toyota of Des Moines responded

Thank you for your kind words. At Toyota of Des Moines, we pride ourselves on customer service, and it's nice to know we have delivered. If you have any further automotive needs please let us know!

September 27, 2023

Our original salesman lied to us and had poor communication. I complained and was switched to a different salesman and communication improved. However, the communication during the sale was poor More

by BACCUSK30
Recommend Dealer
No
Employees Worked With
Chad Millhollin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
PJ Caffrey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Toyota of Des Moines responded

We appreciate you taking the time to provide your feedback. We try to offer the most upfront and detailed communication possible and we are disappointed you feel we fell short of that. If you would like to discuss this further, please contact our General Manager, JP Phillips.

September 26, 2023

I believe Toyota did not inform us when we purchased our Cammary that the tires were not part of the deal. There has never been a conversation about the the separation of car and tires. More

by DENNISMULLER1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily Wagner
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Toyota of Des Moines responded

Dennis, thank you for taking the time to provide your feedback. We do our best to give our customers all of the information and we are saddened to hear you feel we did not do that in regards to the tires for your Camry. If you would like to discuss this further, please contact our General Manager, JP Phillips.

September 26, 2023

Very polite and kind individuals. Very good about helping me get a courtesy ride. Ian was terrific! More

by CJSTENDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtesy car driver
Sep 27, 2023 -

Toyota of Des Moines responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Toyota of Des Moines!

September 26, 2023

Quick and easy service. Emily was very quick to get back with me about any concerns and questions, too. More

by kevinegift
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Toyota of Des Moines responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Toyota of Des Moines. Thank you for your business and we look forward to seeing you back again next time!

September 26, 2023

The person that helped me was very kind and knowledgeable on the maintenance of my truck. She translated what my next appointment would entail. More

by a.sourjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Toyota of Des Moines responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

September 24, 2023

Clean, well run and staffed dealer. I bought my RAV4 here in 2007 and have been happy with the service in the ensuing years and almost 150,000 miles later. More

by rclark8891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
Sep 25, 2023 -

Toyota of Des Moines responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

September 24, 2023

Great service. I won't take my vehicle anywhere else. Keep up the good work. More

by MAHANSON01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Sep 25, 2023 -

Toyota of Des Moines responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Toyota of Des Moines!

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