Toyota of Des Moines - Service Center

I arrived early and only waited 2 minutes before Joe greeted me. In addition to going over the items he would check, I asked him to show me how to operate a new tire pressure gauge I had just purchased. greeted me. In addition to going over the items he would check, I asked him to show me how to operate a new tire pressure gauge I had just purchased. Joe set the gauge at 35 psi, then checked the air. All fluids were checked and topped off, tire tread rated fine, and tires were rotated. I was in and out in 45 minutes! More

Quality Service Dept Excellent experience, as I was greeted immediately. I was in for an oil change, headlight was out and I thought alignment. They looked at my tires an Excellent experience, as I was greeted immediately. I was in for an oil change, headlight was out and I thought alignment. They looked at my tires and said it wasn't the alignment and simply balanced them. I appreciate the honesty. Ian was excellent! More

It was quick and got everything done that was needed. Very friendly and timely service. Very comfortable waiting area with snacks and drinks provided . Every employee that walked by said hello, very nice Very friendly and timely service. Very comfortable waiting area with snacks and drinks provided . Every employee that walked by said hello, very nice.....Love Toyota! More

Great service! My car was finished when I needed it to be and Justin was very friendly and helpful. Appreciated the ride to and from the mall while my car was being My car was finished when I needed it to be and Justin was very friendly and helpful. Appreciated the ride to and from the mall while my car was being serviced, which was fast and easy. Had a more extensive 90K service and could tell the difference after in how smoothly the car ran! More

Excellent in every way! All was excellent and satisfactory. Love that the location is close to my home and on a good highway. Enjoy the hot chocolate and cookies! All was excellent and satisfactory. Love that the location is close to my home and on a good highway. Enjoy the hot chocolate and cookies! More

Good Experience They did a fine job with CS. Friendly staff. Nice facilities and a great waiting area. The dealership is a great location with easy access to the In They did a fine job with CS. Friendly staff. Nice facilities and a great waiting area. The dealership is a great location with easy access to the Interstate. More

Service Department is Excellent I brought in my car with a terrible tapping sound under the hood. I was quite sure that serious engine troubles and costs were in my near future. Mi I brought in my car with a terrible tapping sound under the hood. I was quite sure that serious engine troubles and costs were in my near future. Mike, my Service Manager for many years, assured me that they would discover the real issues and provide guidance soon. I got the call and the repair requirement news was factual, informative and felt cost effective. I really appreciate the talent at Toyota of Des Moines! Thank You, John Waldron More

Excellent Service visit My wife's RAV has 102K miles and it was time for oil change, new brakes, and transmission oil change. The shuttle service was excellent as it took me My wife's RAV has 102K miles and it was time for oil change, new brakes, and transmission oil change. The shuttle service was excellent as it took me home and picked me up so that I could do something else while the service work was done. Mike L, my service advisor, took care of everything and my service experience was wonderful. More

Oil Change Service people were helpful and courteous. It was somewhat difficult to get the appointment. I either had to come in the next day from when I ca Service people were helpful and courteous. It was somewhat difficult to get the appointment. I either had to come in the next day from when I called or wait two weeks. I didn't want to wait two weeks so I had to cancel other activities that were already on my calendar. Should have a more flexible schedule. More

Recall Item Great Service and the repair was completed faster than expected. Brian was a very good service adviser and he answered all my questions during the vis Great Service and the repair was completed faster than expected. Brian was a very good service adviser and he answered all my questions during the visit. More