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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,415 Reviews

3,415 Reviews of Toyota of Des Moines - Service Center

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January 13, 2020

Good Service Apt on time, everyone is friendly. Kept me informed of how the service was going. Very pleased with the service. Will plan on having my car service More

by karla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 14, 2020 -

Toyota of Des Moines responded

Thank you for the excellent review, Karla! We look forward to working with you again.

January 06, 2020

New tires and oil change I always have gotten great service from the service team at Toyota of Des Moines. I've found that it doesn't cost any more to take my vehicles to the More

by l_lammers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2020 -

Toyota of Des Moines responded

Thank you so much for rating us 5 stars! We're delighted to hear that you were provided with an exceptional experience by Justin and our service team. Please let us know how we can continue to help with your car and service needs!

January 01, 2020

Fast service and excellent customer experience. Coffe and Fast service and excellent customer experience. Coffee and donuts while I waited. In and out in a very short amount of time. Would highly recommend! More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cass Cupp, Mike Lebeda, David Marchant, Rebecca Hildreth, Tom Lyons, Bret Carter
December 28, 2019

Great service! It seems like they solved the problem I had quickly. Car was ready when promised. Happy to work with Toyota. Thank you so much More

by Dmccool8
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
December 26, 2019

Great communication with voice mail and text on what was found and repairs recommended with prices for each. Ride shuttle picked me up when scheduled and car was ready when I got to the dealership. More

by Karen Kopecky
Recommend Dealer
Yes
Employees Worked With
Christopher
Dec 30, 2019 -

Toyota of Des Moines responded

Karen, thank you so much for the 5-star rating! We are glad to hear that you received such great service during your visit with us. We appreciate your business and look forward to seeing you again!

December 25, 2019

Fast, professional service. The technicians provided advice for my next service call. Appreciate the video review of all the service and the complimentary car wash. More

by leroyb
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2019 -

Toyota of Des Moines responded

Thanks so much, Leroy! It's great to hear that you were provided with an excellent experience by our service team. Please let us know if there is anything else we can do for you.

December 24, 2019

Quality Work done was done very well and in short order. Enjoyed a good visit with Dan Murray, our new contact. Dealership is very clean and inviting. More

by thunder1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2019 -

Toyota of Des Moines responded

Thanks for the great rating and kind words about Dan! It's great to know that he and the service team made your recent viisit so enjoyable. If we can help you further in any way, please let us know!

December 21, 2019

Oil change and tire rotation Very courteous and attentive. People approached me right away to make sure I was taken care of. Service was done as scheduled and in the timeframe sta More

by blagneaux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Makenzie Lisle and another young man whiose name escapes me
Dec 23, 2019 -

Toyota of Des Moines responded

Thank you for the 5-star review! If there is anything else we can do for you in the future, please do not hesitate to reach out to us. Thank you.

December 20, 2019

In and out in no time at all Ian got me in out in no time at all the wait time was shorter then he told me I was going to be..Great job Ian ...Thanks More

by marks1809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Fiechter
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2019

Brian was extremely helpful and provided great customer service. I would definitely recommend him to friends and family. I was having car issues and that can be stressful and he made the situation better More

by Mrieks74
Recommend Dealer
Yes
Employees Worked With
Brian Selby
Dec 20, 2019 -

Toyota of Des Moines responded

Thank you for taking the time to leave us this review! We are so glad that Brian was able to help you during this stressful time. We look forward to serving you again in the future!

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