Back

Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,550 Reviews

3,550 Reviews of Toyota of Des Moines - Service Center

Sort by
July 24, 2020

Straight Forward Service I have a 2011 Highlander with 200K miles. Needed new rotors and rear brakes. Its great to know Toyota of Des Moines has the best parts and service for More

by Jasonp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Toyota of Des Moines responded

Thank you for sharing your experience at Toyota of Des Moines! We're glad to hear Justin provided you what you needed for your 2011 Highlander. We look forward to working with you again.

July 22, 2020

15,000 mile maintenance Fast service, everyone was very friendly, courteous, very efficient. All my questions were answered in easy to understand manner. My service advisor w More

by Midget
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Rhoades
Jul 23, 2020 -

Toyota of Des Moines responded

Thank you for leaving us such a great review! We're glad it was fast, friendly service working with our team, and that they were able to answer all your questions. If there's anything else we can help with, please let us know!

July 16, 2020

I was traveling from Houston, TX to Iowa for a funeral. About half way there I heard noises from the front end. Toyota of Des Moines was on my route, so I stopped in to have it checked out. Very glad I did More

by Danny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Jul 17, 2020 -

Toyota of Des Moines responded

We are very sorry for your loss. We appreciate you taking the time to let us know how our service department is doing. Thank you for choosing us!

July 16, 2020

10000 service and new mirror Class just class would be the only word I would use to describe them. We drive 2.5 hours one way to deal with them. They are worth every mile. More

by bjlenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Jul 17, 2020 -

Toyota of Des Moines responded

Thank you! We are so happy to hear that your experience with us went so well. We strive to give our customers the best service every time they visit and your feedback helps us to do just this. We really appreciate you making the long drive to see us! Thanks again for sharing and we hope you continue to choose us for all of your future car needs!

July 15, 2020

Satisfaction I have purchased Toyota vehicle’s my whole life because of there reliability. When it comes to maintenance you can’t beat their friendliness and knowl More

by Alan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Bright, Mike Lebeda
Jul 16, 2020 -

Toyota of Des Moines responded

Alan, thank you for your 5-star rating! We're happy to hear that you received friendly and knowledgable staff at Toyota of Des Moines. We look forward to working with you again.

July 15, 2020

Brian Selby is Excellent!! Toyota let me bring my car in for a check engine light. I had a very good discussion with Brian Selby. He explained what the read out was on the che More

by chiro1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Selby
Jul 16, 2020 -

Toyota of Des Moines responded

Thank you for your 5-star rating and your shout-out for Brian! We're happy to hear Brian was able to help identify the problem and provide you with an excellent service experience. We look forward to assisting you in the future.

July 14, 2020

Good service, took time to make sure the maintenance was reset since it had not passed the mileage. It did take time from car being out front to paperwork being at counter to pay More

by tdsmith
Recommend Dealer
Yes
Employees Worked With
David Marchant
Jul 15, 2020 -

Toyota of Des Moines responded

Thanks for the review! We appreciate your business and we'll see you back next time. Drive safe!

July 14, 2020

I have always had good service at Toyota. I like the ease of scheduling, convenient times available and quick, courteous service. The coffee and snack bar as well as the coupon for free car wash are much app More

by KrisWDM
Recommend Dealer
Yes
Employees Worked With
I do not recall his name
Jul 15, 2020 -

Toyota of Des Moines responded

Thanks for the great feedback! We're glad you had a positive experience with our team and our facility. Thanks for choosing Toyota of Des Moines for your service needs and we'll see you back again next time!

July 12, 2020

Exceptional Service Exceptional service and follow-up. I had the 10,000 mile service and a damage repair completed. I waited and the work was completed ahead of the est More

by tadbert666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
Jul 13, 2020 -

Toyota of Des Moines responded

That's excellent. We are so glad to hear your visit with us was accompanied by exceptional service and Mike was the one to provide it. We'll be sure to pass along this feedback to Mike. Thank you for choosing Toyota of Des Moines and feel free to stop back in at any time.

July 10, 2020

Quick oil change. I had an appointment for an oil change in my Camry. They completed the oil change and all other service checks and I was gone in less than 30 minutes. More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Galvin and Dillon Phipps
Jul 13, 2020 -

Toyota of Des Moines responded

Awesome! We are so glad we were able to get you in and out accordingly during your oil change visit. It's this kind of service we strive for. Thank you, Don, for choosing Toyota of Des Moines and we hope to see you again.

...
298
...