Toyota of Des Moines - Service Center

Service was good! I have confidence in your staff in the service dept. I have used Toyota of Des Moines Service for years. I also appreciate Justin Madison’s dedicatio I have confidence in your staff in the service dept. I have used Toyota of Des Moines Service for years. I also appreciate Justin Madison’s dedication to service and customers needs. More

Arrived around 7 am cars backed up Thought it would be sometime to have a service person get to my Highlander. Surprise no sooner than I drove on to the line the service person cam to m Thought it would be sometime to have a service person get to my Highlander. Surprise no sooner than I drove on to the line the service person cam to my vehicle took my name went to the building and within minutes back out with my number and invited me to enjoy their coffee. He said we will have you in shortly and probable be less than thirty minutes-this was my first schedule appointment 5,000 miles completed in less than thirty minutes sat down and explained and showed me on sheet what they checked topped off and performed for my schedule. Then asked if I was concerned about anything that I may have forgotten on original conversation and said we are happy you purchased the Highlander and they will look forward to see me on the next schedule visit and wished me a Great Day. What a Great Way to start my Day!!! Thanks Al Grimm More

Excellent The dealership was prepared for my arrival for service and immediately greeted me. The young lady who took care of me was super. I enjoy coming for The dealership was prepared for my arrival for service and immediately greeted me. The young lady who took care of me was super. I enjoy coming for service. More

Great Service Excellent service. Did not try to sell additional services, which it seems far too many dealer service departments do. The wait time was far less than Excellent service. Did not try to sell additional services, which it seems far too many dealer service departments do. The wait time was far less than expected. More

Routine oil change Trust Toyota....loved the car wash and everything went very smoothly. Coupon came in mail day it was done, you honored it and credited my acct! Trust Toyota....loved the car wash and everything went very smoothly. Coupon came in mail day it was done, you honored it and credited my acct! More

Express Lube - Quick Service Brought my 4-Runner in for 125,000 service. No issues. Comfortable waiting area, good coffee, and a free car wash! Wish they still had the punch ca Brought my 4-Runner in for 125,000 service. No issues. Comfortable waiting area, good coffee, and a free car wash! Wish they still had the punch card for oil changes. Becky Boatman was great!! More

First 5000 mile oil change and maintenance The dealership got me in 10 min before me set appointment time. It took an hour as I was told. The staff was very professional and the dealership wa The dealership got me in 10 min before me set appointment time. It took an hour as I was told. The staff was very professional and the dealership was clean and accommodating. More

Recall Reception quick and friendly. Service was super fast . Thanks. Assume that the recall was completed and the result was that the vehicle is now OK Reception quick and friendly. Service was super fast . Thanks. Assume that the recall was completed and the result was that the vehicle is now OK. More

Prompt service, friendly staff I like the comfortable chairs to lounge in while waiting. I appreciate having all the Keurig options. The service was prompt. Most staff was friendly. I like the comfortable chairs to lounge in while waiting. I appreciate having all the Keurig options. The service was prompt. Most staff was friendly. More

Issue not resolved Dave in the service department was very thorough and professional in my recent service. He provided me options along with his recommendations. My Dave in the service department was very thorough and professional in my recent service. He provided me options along with his recommendations. My only problem with the service department and the reason I will not always recommend the company (Toyota Inc. and Toyota Des Moines) to my friends is the ongoing problem with my AM radio. It has not worked since the day the car was delivered. The radio was replaced a couple of times. Travis and his employees work diligently to repair it but nothing worked. While I like both of our Toyotas I will never buy another one. My poor ratings of the service department are based on the radio issue. My last appointment with Dave for routine service was just fine. More