Toyota of Des Moines - Service Center

warranty work They were fast and friendly. I like the shuttle service - they take me to and from work, always in a timely fashion. That is an invaluable service They were fast and friendly. I like the shuttle service - they take me to and from work, always in a timely fashion. That is an invaluable service to me. And my original salesman almost always greets me when I'm there. More

Timely, efficient service As usual, the service representative, Ian Davis, was consistently reliable and provided excellent service as did the service staff, and the service wa As usual, the service representative, Ian Davis, was consistently reliable and provided excellent service as did the service staff, and the service was provided in a timely manner. More

Very attentive employees All employees checked on me to be sure I was being helped in a timely manner. They made sure that I received my car and the estimate I requested. Al All employees checked on me to be sure I was being helped in a timely manner. They made sure that I received my car and the estimate I requested. Although I will not get the work done on my car as it is too expensive, he did provide me with options. More

courteous, prompt, efficient I arrived at the dealership just before my scheduled time and was welcomed first by the greeter and then by Justin, who handled the paperwork efficien I arrived at the dealership just before my scheduled time and was welcomed first by the greeter and then by Justin, who handled the paperwork efficiently, knew exactly what I needed done, and asked if I would wait or needed a lift. He said the work would take about two hours, so I decided to wait. I enjoyed a complimentary tea and some reading in the waiting lounge. In an hour and twenty minutes Justin came to say the work was done. I also got a complimentary car wash. Very satisfactory experience altogether. More

Went for 1st time oil change on used 2010 FJ Crusier 1st Time going to a Toyota dealer, went to have Oil Changed & Tires Rotated. Very Friendly Workers who got me thru the process...Also found 3 recalls 1st Time going to a Toyota dealer, went to have Oil Changed & Tires Rotated. Very Friendly Workers who got me thru the process...Also found 3 recalls I knew nothing about, made appointment to have those taken care of...Price for Oil Change about same as Jiffy Lube or Midas! More

Best Dealership in Des Moines area All service on my 03 and 06 Corollas has been done here. Prompt, courteous service technicians and sales people. The waiting and lounge area is comf All service on my 03 and 06 Corollas has been done here. Prompt, courteous service technicians and sales people. The waiting and lounge area is comfortable and the coffee is superb. More

Initial good impression Seth was very helpful when I arrived the dealership in Grimes, Iowa for routine maintenance of my 2015 Toyota Avalon. I will come back again. Seth was very helpful when I arrived the dealership in Grimes, Iowa for routine maintenance of my 2015 Toyota Avalon. I will come back again. More

Customer service A great experience with the service dept especially the handler. The service provided was quick and the staff was most helpful. It was the home of the A great experience with the service dept especially the handler. The service provided was quick and the staff was most helpful. It was the home of the 30 minute oil change and tire rotation More

Helpful and Friendly Kind, Helpful and Sympathetic in emergencies. The plastic shield protector under my car was dragging. There were able to no only fix it, without a Kind, Helpful and Sympathetic in emergencies. The plastic shield protector under my car was dragging. There were able to no only fix it, without an appointment, but they also got me to work on time and was picked up from my job when the work was done. Excellent Servie More

Service The oil change appointment was 45 minutes. The express lane should be available without making an appointment like Bob Brown dealerships.. The oil cha The oil change appointment was 45 minutes. The express lane should be available without making an appointment like Bob Brown dealerships.. The oil change is expensive at Toyota of DM compared to Firestone. More