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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,556 Reviews

3,556 Reviews of Toyota of Des Moines - Service Center

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April 24, 2020

Oil Change - Tire Rotation - New Battery The were efficient. Kept me informed on what was going on with my car. They sent me a virtual inspection video and brought my car to my place of work More

by Deborahp554
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2020 -

Toyota of Des Moines responded

Thank you so much for the amazing feedback and the recommendation! Transparency is a huge part of our business. We look forward to working with you again soon!

April 24, 2020

I was pleased that I was able to have my car picked up and delivered back. Wish that would have been offered to me when i made my initial appointment instead of seeing it in an email I received after I h More

by pearsons
Recommend Dealer
Yes
Employees Worked With
John who picked up my car
Apr 27, 2020 -

Toyota of Des Moines responded

Wow! This is what we love to hear! Thank you so much for the incredible feedback! We will be sure to pass your compliments on to the entire team! The safety of our customers and our staff is always going to be priority number 1. If there is ever anything more we can do to help you, don't hesitate to let us know!

April 23, 2020

We had our 2017 Camry at the dealership for an oil change. They picked up and returned the car to our home which is great as we live 19 miles away. The oil change was completed as requested and when More

by Wkbirchard
Recommend Dealer
Yes
Employees Worked With
Not sure of the names of those we worked with
Apr 24, 2020 -

Toyota of Des Moines responded

Wow! Thank you so much for the wonderful review! We are so glad to hear that your service and experience went so well. Please, let us ever know if there is anything more we can do for your Camry!

April 18, 2020

Excellent service and follow up. Very timely and thorough, detailed! Prompt and detailed activity .Shuttle service excellent. Service tech reviewed activity and made very good recommendations. More

by kipferguson
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Apr 20, 2020 -

Toyota of Des Moines responded

Thank you so much for the wonderful feedback! We truly appreciate the time you took to let us know how we are doing. W're so happy you enjoyed your experience and we look forward to working with you again in the future!

April 17, 2020

Mike was fantastic, friendly and easy to work with. Very positive experience. My 4Runner was serviced how I hoped it would be and done in a reasonable amount of time. More

by Nate Carter
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
Apr 20, 2020 -

Toyota of Des Moines responded

Nate, thank you so much for the splendid rating and thoughtful words of encouragement. We will be sure to pass your compliments on to Mike and the rest of the team! Please let us know if there is anything more we can do for you.

April 16, 2020

1st rateservice as usual but I’ve come to expect nothing less, you folks know your business, I really feel like I’ve come to the right place More

by sconsta1
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Apr 17, 2020 -

Toyota of Des Moines responded

Thank you so much for taking the time to give us your feedback. We truly appreciate the thought you put into your review and rating. We pride ourselves on our outstanding customer service and it feels great to know we hit our mark. We look forward to working with you again in the future!

April 15, 2020

Justin is the bomb! Justin in the service department is the best, an ace, friendly and patient! I had certain demands and requests upon checking out and everyone involved More

by Strout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2020 -

Toyota of Des Moines responded

Wow! This is what we love to hear! Thank you so much for your wonderful feedback, Shawn! We will be sure to pass your compliments on to Justin and the rest of the team! Please let us know if there is ever anything more we can do for you!

April 12, 2020

Had a great service experience on Saturday 4/11 at Toyota of Des Moines. Seth was my service advisor and he kept me informed of progress and shared recommendations from the technician, David. Very satisfie More

by baer77
Recommend Dealer
Yes
Employees Worked With
Seth
Apr 13, 2020 -

Toyota of Des Moines responded

Wow! We couldn't ask for a better review! Thank you so much for your kind words and for the recommendation. We will be sure to pass your compliments on to Seth and the rest of the team! If there is ever anything more you need from us, please feel free to reach out!

April 01, 2020

Recall Thank you for offering to pick up cars @ owner's homes during these times. Being someone over 60 and worried about health concerns, it was so nice an More

by karla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know the names of the people who came & picked up my car & brought it back
Apr 02, 2020 -

Toyota of Des Moines responded

Karla, thank you for the 5-star rating! We're happy we could make the process safer for you during these times. We look forward to working with you again!

March 31, 2020

Good Oil Change Experience Full synthetic oil change - reasonably priced, took just under an hour. Video inspection is helpful information as well. Used a coupon to reduce the c More

by Pilot1098
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2020 -

Toyota of Des Moines responded

Thank you for the positive review! We are thrilled to know your oil change went smoothly. Let us know if there's anything else we can do to help!

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