Toyota of Des Moines - Service Center

The Way Service Should Be Called one afternoon and got an appointment the next morning. Pulled, was met immediately by a young man who got the service rep, who asked a few que Called one afternoon and got an appointment the next morning. Pulled, was met immediately by a young man who got the service rep, who asked a few questions, told me the price if the check found a need for further work. Went to the waiting area where I couldn't resist a free donut. Maybe half an hour later the service rep brought a print of the work completed and problem corrected. Went to the front desk and paid. Went to may car headed out and went home. All smooth and no problems. More

Service was excellent Service was excellent with the exception of waiting to get the car after I paid the bill. For some reason I had what seemed like a 20 to 30 minute Service was excellent with the exception of waiting to get the car after I paid the bill. For some reason I had what seemed like a 20 to 30 minute wait to have the car driven up to the front for me to drive away. It's the first that has happened. More

Seth Rhoades Seth demonstrated some of the best most sincere customer service I have experienced in a long time. A flat tire never comes at a good time. I was so Seth demonstrated some of the best most sincere customer service I have experienced in a long time. A flat tire never comes at a good time. I was so upset and Seth was so kind. I discovered the flat tire late on a Friday afternoon. Seth returned my call to the service department and explained all options available to me. My choice was new tires. Toyota was closing so he said he would be there on Saturday at 7:00am. By 10:30 Saturday morning i was on my way with new tires. Great Experience!! More

Regular check up Service was excellent. We were pleased that it was noticed that we needed a new battery and a new one was replaced with a coupon applied. Service was excellent. We were pleased that it was noticed that we needed a new battery and a new one was replaced with a coupon applied. More

efficient and helpful I was in for an oil change and am always impressed at the efficiency of the staff to get everyone checked in and out very smoothly. And while I was t I was in for an oil change and am always impressed at the efficiency of the staff to get everyone checked in and out very smoothly. And while I was there Brandon helped me with some questions I had about the audio system in my Toyota. He was friendly, very helpful, and got the issue figured out quickly. More

Routine service. As always, everything was great. I appreciate the fact that I can get in and get out in record time. The service department seems to be very well run As always, everything was great. I appreciate the fact that I can get in and get out in record time. The service department seems to be very well run., More

Very quick in and out for this visit. They kept me informed about progress and even a video of the precise check of my car with results. I always appreciate the free car wash afterward. I did get a ph informed about progress and even a video of the precise check of my car with results. I always appreciate the free car wash afterward. I did get a phone call asking if I wanted to upgrade to a newer car More

excellent My appointment was on Tuesday of this week -- I messed up & came in on Monday --- I was accommodated & taken care of -- great service & thank you -- a My appointment was on Tuesday of this week -- I messed up & came in on Monday --- I was accommodated & taken care of -- great service & thank you -- always a good job.... thank you David Marchant More

Positive They were very efficient and helpful. The had said it could take as long as 1 1/2 hours. It took less than a half hour. They were very efficient and helpful. The had said it could take as long as 1 1/2 hours. It took less than a half hour. More

getting new tires Drop car off, caught ride back to house. They called when car was ready. Easy pickup and price was what the had told me when I made the appointment Drop car off, caught ride back to house. They called when car was ready. Easy pickup and price was what the had told me when I made the appointment More