Toyota of Des Moines - Service Center

Initial 5000mile Toyota Care service 2017 Toyota Highlander Excellent service with beginning to end as I waited for service completion and back on the road in less than 45 minutes. Service advisor, Andrew Mersc Excellent service with beginning to end as I waited for service completion and back on the road in less than 45 minutes. Service advisor, Andrew Merschman very personal and professional. More

Oil change In and out in under 20 minutes. Efficient process. Pricing higher than others. Better than past service experiences - would use more often if pricing In and out in under 20 minutes. Efficient process. Pricing higher than others. Better than past service experiences - would use more often if pricing were consistently competitive. More

Great experience Toyota of DSM always delivers quality service at a great value. Cass Cupp and Justin Madison do an excellent job as Service Advisors. I appreciate t Toyota of DSM always delivers quality service at a great value. Cass Cupp and Justin Madison do an excellent job as Service Advisors. I appreciate their attention to details. More

Efficient, thorough, got the problem fixed. This service department is always so nice. The waiting area, the coffee, the snacks. The shuttle has always been fast and convenient. The service a This service department is always so nice. The waiting area, the coffee, the snacks. The shuttle has always been fast and convenient. The service advisors are quick to get you in and out. I have a 2016 Highlander on lease, so it really hasn't needed much but oil changes, but I enjoy coming here to get that done (as much as one can enjoy getting their oil changed - ha!) I did have a wind noise problem, which I was pretty sure they'd say they couldn't find. But they took me seriously and did! They took the time to isolate the noise and fix the problem. More

Efficient I was in for routine 80,000 mile service on my Prius. It took 40 minutes (a bit less than predicted!), cost what they said it would, and concluded wi I was in for routine 80,000 mile service on my Prius. It took 40 minutes (a bit less than predicted!), cost what they said it would, and concluded with a review of the checklist. The last was especially useful in calling my attention to things that would be needed at my next service appointment. More

In depth inspection and complete service Since 2004 Toyota of Des Moines has provided legendary service and excellant Toyota products to support the vehicles (4) in my need of a vehicle to vi Since 2004 Toyota of Des Moines has provided legendary service and excellant Toyota products to support the vehicles (4) in my need of a vehicle to visit with our daughter in Colorado, an aging dad in Ohio, and a vehicle used for work. For that they have blessed me exceedingly. Best regards. Keith Wilges More

Great Experience I was in for service work on my wife's Corolla. The service were very helpful and were concerned about the blower motor noise in the heater. Everyth I was in for service work on my wife's Corolla. The service were very helpful and were concerned about the blower motor noise in the heater. Everything was fixed to my satisfaction. Everyone was very friendly, I especially enjoyed my conversation with the receptionist Ms. Laccona. She kept me entertained while I was waiting. I also had a great conversation with Bob Link. Both of them are prime examples of how good and friendly your dealership is. More

customer service In October of 2017, we purchased a certified 2015 Toyota Sienna van. I have taken it to the delership 3 or 4 times for routine service and preventive In October of 2017, we purchased a certified 2015 Toyota Sienna van. I have taken it to the delership 3 or 4 times for routine service and preventive maintenence. Every visit, we get the same curteous greeting & service.. I was a Parts Dept. Mgr. for a Toyota dealership in Iowa for 15 years,(1983-1998). and winner of Toyota's Parts Excellence Award 11 of those years. . This dealership operates as any dealership should. Nothing but professionals here. Starating with the drive in service writer stations loaded with friendly professionals. Every time my wife & I driveaway, I tell her, "That's how a dealeship is supposed to operate." Their troiphy case in the customer service waiting area tells the story. I had previously purchSED certified Tundra Crew cab truck a few years ago and brought my daughter in who purchased a new Camry. She has the sam opinion I have toward the dealership. Once a customer, always a customer. Bill Connor Monroe, IA. More

Great service The service area and whole dealership is clean, neat, and organized. The appointments are always on time and any work is explained thoroughly befor The service area and whole dealership is clean, neat, and organized. The appointments are always on time and any work is explained thoroughly before being completed. Great, friendly people. More

Superior service Had appointment for tire sale, but 3 get 4th for $1. Arrived early for appointment and technician was able to start early and got me out sooner then e Had appointment for tire sale, but 3 get 4th for $1. Arrived early for appointment and technician was able to start early and got me out sooner then expected. Superior service! More