Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Toyota of Downtown L.A.

Los Angeles, CA

Overview
Employees
Reviews
Vehicles
4.7
1,836 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
Contact Dealership
View Awards

1901 S Figueroa St

Los Angeles, CA

90007

Directions

By Type

Showing 1,836 reviews

January 26, 2021

Overall good experience. Agent went above and beyond to get us our car (we were out of the city). Small miscommunication when reaching an agreement on price. A few small setbacks but on the balance a posit More

by TDAWG129
Recommend Dealer
Yes
Employees Worked With
Richard Silva
Report | Print
Jan 28, 2021 -

Toyota of Downtown L.A. responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, David Shin - General Sales Manager - dshin@dtlamotors.com

January 25, 2021

Very professional. Marlon Enrique offer me different options in my visit. Great service. I will visit you guys for my next service. Great job. Thank you. More

by maribela05ragn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marlon Enrique
Report | Print
Jan 27, 2021 -

Toyota of Downtown L.A. responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

January 18, 2021

Good costumer service, good quality of merchandise, everything was fast . All te personnel was very friendly. I am very satisfied with my new car. Thanks More

by MPENATE2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Alvarado
Report | Print
Jan 20, 2021 -

Toyota of Downtown L.A. responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! David Shin - General Sales Manager - dshin@dtlamotors.com

January 17, 2021

Anthony salas was great and I am very happy with my purchase he is a great person to work with and very profesional person and very paciente! More

by Aileen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony salas
Report | Print
Jan 20, 2021 -

Toyota of Downtown L.A. responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. David Shin - General Sales Manager - dshin@dtlamotors.com

January 14, 2021

Thank you! To Jose Lopez, for all you help you are the best! 🤗I'm very happy to deal with someone who is very knowledgeable on his job. And go the extra mile for you.👍 More

by Belapetunia01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose lopez
Report | Print
Jan 15, 2021 -

Toyota of Downtown L.A. responded

At Toyota of Downtown L.A., our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Best, David Shin - General Sales Manager - dshin@dtlamotors.com

January 14, 2021

I’m disappointed with this dealership because it took too many days to fix my car and now has two problems that it didn’t have before. I took it back and I was told that they couldn’t find them . It still ha More

by adan9610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Anaya
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2021 -

Toyota of Downtown L.A. responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. If you would like to discuss this further, don't hesitate to contact us. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

Jan 27, 2021 -

adan9610 responded

Thank you for responding to me , and yes I would like to discuss the issues that my car was left with. I will give you a call tomorrow and explain to you what’s wrong with my car. Thanks .

January 11, 2021

I love Toyota!I used own 2007 Toyota Highlander from I love Toyota! I used own 2007 Toyota Highlander from 2007. My car mileage was almost 200,000. I sold my Toyota Highlander & I bought Highlander ag More

by Jay Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ester Zhang
Report | Print
Jan 13, 2021 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, David Shin - General Sales Manager - dshin@dtlamotors.com

January 08, 2021

5 horas de espera por el mismo deal.Hacen por perdidos 5 horas de espera por el mismo deal. Hacen por perdidos articulos personales, asegurate de sacar todas tus cosas si haces un trade in. Si llamas te More

by JAVLOP24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Herrera Rios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2021 -

Toyota of Downtown L.A. responded

Sus comentarios han sido enviados a nuestro equipo y ahorita estamos investigando este asunto.

January 07, 2021

Ben is the best! Highly recommended his service!! Was able to save the 2021 sienna platinum for me! He said he had to hide it from others haha Thanks Ben! More

by NEWEXQUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Girmay
Report | Print
Jan 11, 2021 -

Toyota of Downtown L.A. responded

Thank you for your great review! We're glad to have Ben on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best,b David Shin - General Sales Manager - dshin@dtlamotors.com

January 05, 2021

Found car I wanted on their WEB Site and requested quote emailed to me. Quote arrived within 30 minutes and had the best price I could find after shopping around. Went to dealer and had a very pleasant an More

by JSPTEK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben-Sales
Report | Print
Jan 06, 2021 -

Toyota of Downtown L.A. responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! David Shin - General Sales Manager - dshin@dtlamotors.com

1
...
134
135
136
...
184