Toyota of Downtown L.A.

experience at LA DTLA Toyota i had pleasant and swift experience purchasing the new vehicle. mr suh (i think) was knowledgeable, helpful, and overall pleasant sales person to wor i had pleasant and swift experience purchasing the new vehicle. mr suh (i think) was knowledgeable, helpful, and overall pleasant sales person to work with thank you for helping me and making this a great experience More

Somewhat disappointed Our sales staff was very nice and courteous, However our delivery was not good. The scratch/dent in the right rear passenger door was never pointed o Our sales staff was very nice and courteous, However our delivery was not good. The scratch/dent in the right rear passenger door was never pointed out and we didn't notice it until we got it outside in the sun, which was five minutes after driving off. All we were shown in the delivery was hot to sync a bluetooth phone. We now are having to teach ourselves the rest of the car. I don't want to ding the sales person but I do wish your dealership would address the scratch/ding in a positive manner (by repairing it). More

Great service! Abraham was very polite and helped me right away. Best customer service I have ever experienced. Definitely will recommend this dealership to others right away. Best customer service I have ever experienced. Definitely will recommend this dealership to others More

Professional environment Happy with the services of Ricardo Rodriguez. So detailed in explaining the problem and the cost to repair my car. I learned a lot too. Hats off to Ri Happy with the services of Ricardo Rodriguez. So detailed in explaining the problem and the cost to repair my car. I learned a lot too. Hats off to Ricardo!, More

Quick Car Purchase I was in and out in less than 45 minutes. Frank already set his rock bottom price, and the paperwork went by smoothly. I would definitely recommend th I was in and out in less than 45 minutes. Frank already set his rock bottom price, and the paperwork went by smoothly. I would definitely recommend this dealership. More

This is the dealer in all of SoCal that consistently has best selection of vehicles. If you are looking for something very particular, as we were, this is the place you will probably find it. Great service, best selection of vehicles. If you are looking for something very particular, as we were, this is the place you will probably find it. Great service, and their process has adjusted to meet pandemic restrictions. Everyone masked, plenty of distanced customer seating, we didn’t feel at risk throughout the process. More

Esther was OUTSTANDING Thank you Esther Zhang for making the ENTIRE experience simply amazing. Vehicle was delivered to my work at my convenience. Digital signings. Encore.. Thank you Esther Zhang for making the ENTIRE experience simply amazing. Vehicle was delivered to my work at my convenience. Digital signings. Encore...encore!!!!! Only complain I have is the vehicle came with a rock chip on the rear spoiler. ??? More

Terrible way to treat a customer I showed up for my 9am appt. with Michelle. She handed me over to another lady who could not find the car. I specifically asked to be called if the c I showed up for my 9am appt. with Michelle. She handed me over to another lady who could not find the car. I specifically asked to be called if the car got sold. I never got a call. Finally, the sales lady tells me the it was sold the previous evening @9PM. How convenient to use that as an excuse to not confirm its availability before you arrival. Overall showroom experience was terrible. I believe they did not tell me the truth. More

Outstanding care with Toyota Highlander Hybrid purchase My recent car maintenance and purchase efforts were frustrating. With two cars and one new purchase in mind, I was looking at only a few name brands a My recent car maintenance and purchase efforts were frustrating. With two cars and one new purchase in mind, I was looking at only a few name brands and models. The management and sales team at Toyota Downtown LA paid good attention to my needs, and not just their sale quotas. Previous experience seemed as if people were less concerned for my communications and vehicle safety questions (which were left unanswered), and it took the management, Finance and Sale team, at TDLA to provide thorough care and information in my 2020 Toyota Highlander Hybrid purchase. THANK YOU team. Thanks Shawn Hong, Frank Rivas and Danny Herrera Rios I now continue to be a Toyota long-time family member. More

I would like to give Richard Silva a huge huge Shout out!! He’s the man. He kept it real from the beginning. Thank you so much to Richard Silva. I don’t agree with the treatment that I receive when I cl out!! He’s the man. He kept it real from the beginning. Thank you so much to Richard Silva. I don’t agree with the treatment that I receive when I clearly made an appointment with Ben 👎🏾 He left and wasn’t there. I reallly didn’t appreciate that at all. I had cash from my credit union was already approved and it seems to me the customer service was xxxxty because I didn’t need financing. Everyone should be treated respectfully and be more patient. Then I ended up talking with Marcel he gave me a fake sales agreement, and sold the car after he had given me the paperwork and I got insurance on the car. If he had did the correct paperwork I would have that car a real big slap in my face very very rude. He’s inexperienced so why would you guys allow him to help me when I say I’m paying and he had no clue. Thank you so much to Richard Silva he should be Employee of the Month. More