Toyota of Downtown L.A.

Esther was OUTSTANDING Thank you Esther Zhang for making the ENTIRE experience simply amazing. Vehicle was delivered to my work at my convenience. Digital signings. Encore.. Thank you Esther Zhang for making the ENTIRE experience simply amazing. Vehicle was delivered to my work at my convenience. Digital signings. Encore...encore!!!!! Only complain I have is the vehicle came with a rock chip on the rear spoiler. ??? More

Outstanding care with Toyota Highlander Hybrid purchase My recent car maintenance and purchase efforts were frustrating. With two cars and one new purchase in mind, I was looking at only a few name brands a My recent car maintenance and purchase efforts were frustrating. With two cars and one new purchase in mind, I was looking at only a few name brands and models. The management and sales team at Toyota Downtown LA paid good attention to my needs, and not just their sale quotas. Previous experience seemed as if people were less concerned for my communications and vehicle safety questions (which were left unanswered), and it took the management, Finance and Sale team, at TDLA to provide thorough care and information in my 2020 Toyota Highlander Hybrid purchase. THANK YOU team. Thanks Shawn Hong, Frank Rivas and Danny Herrera Rios I now continue to be a Toyota long-time family member. More

Terrible way to treat a customer I showed up for my 9am appt. with Michelle. She handed me over to another lady who could not find the car. I specifically asked to be called if the c I showed up for my 9am appt. with Michelle. She handed me over to another lady who could not find the car. I specifically asked to be called if the car got sold. I never got a call. Finally, the sales lady tells me the it was sold the previous evening @9PM. How convenient to use that as an excuse to not confirm its availability before you arrival. Overall showroom experience was terrible. I believe they did not tell me the truth. More

I would like to give Richard Silva a huge huge Shout out!! He’s the man. He kept it real from the beginning. Thank you so much to Richard Silva. I don’t agree with the treatment that I receive when I cl out!! He’s the man. He kept it real from the beginning. Thank you so much to Richard Silva. I don’t agree with the treatment that I receive when I clearly made an appointment with Ben 👎🏾 He left and wasn’t there. I reallly didn’t appreciate that at all. I had cash from my credit union was already approved and it seems to me the customer service was xxxxty because I didn’t need financing. Everyone should be treated respectfully and be more patient. Then I ended up talking with Marcel he gave me a fake sales agreement, and sold the car after he had given me the paperwork and I got insurance on the car. If he had did the correct paperwork I would have that car a real big slap in my face very very rude. He’s inexperienced so why would you guys allow him to help me when I say I’m paying and he had no clue. Thank you so much to Richard Silva he should be Employee of the Month. More

Good sales experience, but no follow-up I am happy with the vehicle that I purchased. The process took a lot longer than it should have, as there was a backup in paying for the vehicle, du I am happy with the vehicle that I purchased. The process took a lot longer than it should have, as there was a backup in paying for the vehicle, due to only 1 finance manager. I asked the salesman Marcel, if he could help me arrange some add-on parts, such as wheel locks, black out emblems, interior accessories and paint protection film - I estimate probably over $1000 of parts and service. The next day I had to call Marcel and ask for help, as I could not reach the Service Manager, he said he would contact him. I received no call, and so I purchased the majority of what I need from Long Beach Toyota and did the installation myself. I have received no follow-up calls from Marcel, and at this point don't need any, but I would recommend that you should consider adding a follow-up call to your post-sales process. It only takes a few minutes, and it would leave the buyer with a better feeling about the dealership, and caring about the customer, rather than just viewing it as another sale for the monthly quota. More

We had a great experience, all the paperwork was done online and we spend only 20 min while Toyota deliver the new car to us and picked up the old one. Although it’s a crazy Corona time, we enjoy the pro online and we spend only 20 min while Toyota deliver the new car to us and picked up the old one. Although it’s a crazy Corona time, we enjoy the process. More

I asked for a zero percent due to Covid-19 on a new car and was denied and now I see it’s being offered really less than two weeks and I had placed the order already and was denied and now I see it’s being offered really less than two weeks and I had placed the order already More

Had a great, hassle free purchasing experience. From the minute I entered the dealership, I was welcomed and felt like I was a valued guest at a fancy hotel. Thank you Charlie and Hank for the wonderful ex minute I entered the dealership, I was welcomed and felt like I was a valued guest at a fancy hotel. Thank you Charlie and Hank for the wonderful experience! More

Prompt and proper responses that helped purchasing smoothly Jin Chun was our dealer, and he was very attentive to our questions and requests. His attitude significantly helped for my daughter purchasing a new c Jin Chun was our dealer, and he was very attentive to our questions and requests. His attitude significantly helped for my daughter purchasing a new car during this covid-19 crisis. More

I returned my lease car and bought a new corolla last week. Thank you for your good explanation, your kindness, and your prompt handling. I will come back for my husband's car. week. Thank you for your good explanation, your kindness, and your prompt handling. I will come back for my husband's car. More