Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Downtown L.A.
Los Angeles, CA
1,841 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 6:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,841 reviews
February 12, 2020
Excellent place to by a car my sales person Hank was great very professional and handled everything in a great way everyone else was very nice as well great very professional and handled everything in a great way everyone else was very nice as well More
by PTSMMC
Verified CustomerEmployees Worked With
Hank Brautigam, Kenny Gutell, Shawn Hong, Brian Lee
February 12, 2020
Saleperson her name is Esther is so professional, kimdness. She made a good deal for my wife. Also she gave to us very comfortable servixe program. kimdness. She made a good deal for my wife. Also she gave to us very comfortable servixe program. More
by YIHAKRYUL
Employees Worked With
Esther Zhang
February 11, 2020
They screwed me over all the way around. I went in to do a lease buy out. They gave me a high APR (6.9%) with a 713 credit score. Not only that but in the finance department they added $7,000 worth of thing a lease buy out. They gave me a high APR (6.9%) with a 713 credit score. Not only that but in the finance department they added $7,000 worth of things that I never approved and he (Aurelio) use the signing pad to get signatures to add to everything to approve the charges without ever explaining or even showing me the breakdown of all the charges. I went back to speak to Ezperanza Romero and she managed to help me out and make things right with the help of Martha Guzman. More
by DeejayBarney
Employees Worked With
Other Employees :
Yenny in parts department., Brian Lee, Aurelio Lopez, Martha Guzman
February 04, 2020
Amazing customer service!! I had a very nice experience in Toyota Downtown , Esther is amazing...Congrats Toyota for having such a great customer service Representative, thank y I had a very nice experience in Toyota Downtown , Esther is amazing...Congrats Toyota for having such a great customer service Representative, thank you very much More
by MARVINDELRIO
Employees Worked With
Esther Zhang
January 31, 2020
Excellent customer service, Norma took care of me. She was very courteous, even the same day that I got my vehicle I recommend her to a possible customer. Thanks Norma and thanks to the person who helped was very courteous, even the same day that I got my vehicle I recommend her to a possible customer. Thanks Norma and thanks to the person who helped me with my financing he was very nice too. More
by VILMA.CASTILLO52
Employees Worked With
Sorry, I don’t know their names. Everybody was nice, Norma Juarez
January 28, 2020
Great Experience - Great Salesman I've never bought a car from a dealership and didn't really know what to expect but luckily I got Hank Brautigam to help me through this experience. H I've never bought a car from a dealership and didn't really know what to expect but luckily I got Hank Brautigam to help me through this experience. Hank was able to show me a bunch of different trucks and was able to work with me on finding the perfect truck for me while keeping in mind the amount of money I wanted to spend and even the color. He was very patient, always willing to work with me and help answer all of the questions I had for him. All in all I can not fully express how happy I am with my first experience buying a new truck from a dealership and my new truck in general. It's really put a pep in my step. If you're looking to buy a new or used Toyota vehicle I highly recommend Toyota of Downtown L.A. and Hank Brautigam. Thanks again! More
by DYLAN.TUPTS
Employees Worked With
Hank Brautigam
January 26, 2020
Great Buying Experience I had a great experience buying a used RAV4 Hybrid. Richard was friendly and knowledgeable but not pushy like a stereotypical car salesman. He kept I had a great experience buying a used RAV4 Hybrid. Richard was friendly and knowledgeable but not pushy like a stereotypical car salesman. He kept us informed throughout the process and even delivered the car to my home because the cleaning wasn't finished when we were ready to leave the dealership. More
by WUSTL77
Employees Worked With
Richard Silva
January 22, 2020
Bad Customer service I had the worst experience at this dealer. I got a lease her and to start off they were trying to purchased the car. When we said no at signing the pe I had the worst experience at this dealer. I got a lease her and to start off they were trying to purchased the car. When we said no at signing the person helping us was rude. Two weeks after a light came up and i took it right away and they kept my car. Again at the car service place the person helping was rude. They said the car would be ready the next day. Keep in mind i had to loose a day of work due to this issue. I get a call back the next day to let me know they have no idea when would the part will come in. The point of buying a new car was not to deal with problems. More
by iaguilar
Employees Worked With
Marlon Henriquez, Edgardo (dont have last name) Sales person name was Alejandro
January 17, 2020
Finance department lack of integrity. He include a surface protection plan that cost over $1,400 without my consent and this plan is junk garbage not good it cover something that I rarely will use. N surface protection plan that cost over $1,400 without my consent and this plan is junk garbage not good it cover something that I rarely will use. No explanation of the plan nor paper work in my document bad points for finance department unhappy More
by FED_TAX
Employees Worked With
George finance department zero stars, Hank Brautigam, George De Marcos, Georges Kalaja
January 15, 2020
Great experience! A shout out to Richard and Penny for providing me with such great customer care which was a big part of my decision to go with Toyota of Downtown LA. A shout out to Richard and Penny for providing me with such great customer care which was a big part of my decision to go with Toyota of Downtown LA. Thank you! More
by Toyota4Ever
Employees Worked With
Richard Silva, Penny Williams, Brian Lee
