Toyota of Downtown L.A.

First salesman was Sergio who told us he would be transparent (he was not) on multiple things. Dennys was very helpful and up front about the contact and helped remediate the situation with the manag transparent (he was not) on multiple things. Dennys was very helpful and up front about the contact and helped remediate the situation with the manager. More

Great customer service and the atmosphere was very welcoming. I didn't feel rushed to buy a vehicle that day welcoming. I didn't feel rushed to buy a vehicle that day More

I wanted to take a moment to express my gratitude to this dealership because since the moment I walked in, I was greeted professionally, and I was treated with respect. My purchase was stress-free the sales dealership because since the moment I walked in, I was greeted professionally, and I was treated with respect. My purchase was stress-free the sales person and team were very patient, dedicated, and helpful. I am very thankful and I will gladly refer other people to this dealership. It’s not often that you come across such a high level of dedication and attention to detail, and it truly made a difference. I am very thankful for the support and kindness shown to me, and it did not go unnoticed. Thank you again for providing such excellent service More

Daniel made me feel comfortable and reassured me about my spending limits and helped me get a deal I was happy going home with. spending limits and helped me get a deal I was happy going home with. More

I just bought a car from this dealership and honestly it was one of the better car-buying experiences I’ve had, especially compared to what I was expecting going into it. From the moment I walked in, the was one of the better car-buying experiences I’ve had, especially compared to what I was expecting going into it. From the moment I walked in, the team was welcoming and easy to talk to. There was none of that immediate pressure you sometimes get at other places where it feels like you are being rushed into making a decision before you are even ready. Instead, they gave me space to look around while still being available whenever I had questions. That balance made a big difference and set the tone for the rest of the experience. As I started asking more specific questions, it became clear that the staff actually knew what they were talking about. They were able to explain features, pricing, and options in a way that felt straightforward and not overly complicated. I never felt like they were dodging anything or trying to confuse me with technical jargon. It felt more like they wanted me to understand what I was getting rather than just agree to it. The selection itself was solid, and everything I looked at seemed well-maintained and presented in a way that showed they take some pride in their inventory. I did not feel like I had to “settle” for something, which is something I have experienced elsewhere. They were also patient while I went back and forth between a couple of options, and I never got the sense that they were getting impatient or trying to steer me too aggressively in one direction. Once I started getting more serious about a specific car, the process stayed consistent. There was no sudden shift in tone or pressure, which I appreciated. They walked me through pricing, financing options, and the overall breakdown in a way that felt transparent. I had time to think things through, ask follow-up questions, and make sure I was comfortable before moving forward. Of course, no dealership experience is ever completely flawless. The paperwork stage did take a bit longer than I expected, and there were a couple of moments where I had to check in for updates instead of being proactively informed. At the same time, it never felt chaotic or disorganized. It felt more like normal delays that come with a process that involves a lot of moving parts. Compared to other experiences I have had, it was still relatively smooth. One thing that stood out was how consistent the service was from start to finish. Sometimes you get great attention at the beginning and then things drop off once you are close to buying, but that did not happen here. They stayed professional, respectful, and patient the entire time. There were no last-minute surprises, no sudden add-ons being pushed aggressively, and no feeling that the deal was changing behind the scenes. I also appreciated that they took the time after everything was finalized to make sure I was comfortable with the car before leaving. They walked me through the basics, answered a few final questions, and made sure everything was in order. It might seem like a small detail, but it made the experience feel complete rather than rushed out the door. Another thing worth mentioning is that the overall environment felt organized and calm. Even when it was busy, it did not feel chaotic or overwhelming. The staff seemed coordinated with each other, which probably contributed to why the process, even with small delays, never felt frustrating. Looking back on the whole experience, what stands out most is that I felt treated fairly. There was a level of respect in how they handled everything that is not always guaranteed when buying a car. I did not feel like I had to constantly be on guard or double-check every little thing, which made the entire process less stressful. At the end of the day, I drove off feeling genuinely good about my purchase and the way everything was handled. That is really what matters most. They are not perfect, but they do a lot of things right, and those small details add up in a big way. More

They were helpful, friendly, and accommodating of my needs - I had a complicated trade-in which they were able to complete to my total satisfaction. needs - I had a complicated trade-in which they were able to complete to my total satisfaction. More

Excellent service, friendly staff, quick response, and a smooth, satisfying overall customer experience. Thank you smooth, satisfying overall customer experience. Thank you More

"Terrible customer service at Toyota of Downtown LA. Your staff is refusing to let customers speak with management and literally telling people to 'call another day' for order confirmations. I have a va Your staff is refusing to let customers speak with management and literally telling people to 'call another day' for order confirmations. I have a valid Toyota approval code and I'm being treated with total disrespect. Is this how you represent the Toyota brand? @Toyota @ToyotaUSA #Toyota #BadService #CustomerExperience" More

Good I bought a new car 2026 Tacoma the person gave me the car without the 4 floor mats. I have to talk to the manager then they gave me the floor mats. the car without the 4 floor mats. I have to talk to the manager then they gave me the floor mats. More

Nos trataron muy bien en el dia que fuimos a comprar el carro nos enseñaron el carro carro nos enseñaron el carro More