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Toyota of Downtown L.A.
Los Angeles, CA
1,839 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 6:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,839 reviews
December 07, 2022
Can’t fix the problem after a year. Feeling disappointed , helpless. Hopefully I can find resolution Feeling disappointed , helpless. Hopefully I can find resolution More
by L.J
Employees Worked With
December 07, 2022
I got helped and received updates from my service advisor quickly. He is very warm-hearted and another assistant also told me a lot about the car. quickly. He is very warm-hearted and another assistant also told me a lot about the car. More
by zhuxiake2017
Employees Worked With
Joao Kim
December 07, 2022
My interaction with the dealership was very minimal since I went thru a third party (Cartelligent). I went thru a third party (Cartelligent). More
by pardoa39
Verified CustomerEmployees Worked With
December 01, 2022
Clean service attitud actitud eficient convinient cerca variedad mas o menos por la pandemic exelente variedad mas o menos por la pandemic exelente More
by YAYAAS77788
Employees Worked With
November 30, 2022
After my initial complaint, a rep reached out to me. They didn’t offer anything to make up for the missteps or the pricing. They apologized, but offered nothing. They were able to find the car in the co They didn’t offer anything to make up for the missteps or the pricing. They apologized, but offered nothing. They were able to find the car in the color I wanted and offered it to me, which I appreciated. When I went to pick up the car all the reps I spoke with were very kind. They didn’t charge me for the rental, which I appreciated, and they took $300 off the total cost. I still paid $6k over the true market value of the vehicle and there was a package including in the price of the first vehicle I pre-ordered that was not included in the vehicle they offered me, but not one person mentioned this. It was a $1000 weather package. I didn’t realize the package wasn’t included until a couple of days after I had the car. I left a message for one of their managers about this and still have not heard back. More
by DARRENRSCHROADER
Employees Worked With
November 27, 2022
Maria Arroyo is amazing! She truly takes her time explaining the process of servicing your vehicle. She answered all of my questions & concerns. Great customer service, very She truly takes her time explaining the process of servicing your vehicle. She answered all of my questions & concerns. Great customer service, very kind & helpful. Definitely recommended!!! More
by dannie22x
Employees Worked With
November 22, 2022
Toyota of Downtown LA is a good place to service you're vehicle and to but one. Always making it easy. vehicle and to but one. Always making it easy. More
by Orozcojairo18
