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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.5
644 Reviews

644 Reviews of Toyota of Downtown L.A. - Service Center

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October 15, 2022

I had an appt but still waited 25 mins for an advisory but once my advisor came he was really cool More

by Jessi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

Toyota of Downtown L.A. responded

Thanks for your great review, Jessi. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

October 13, 2022

You are the best dealer in Los Ángeles California. I always buy my cars in this dealer More

by rennnne55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Cordova
Oct 14, 2022 -

Toyota of Downtown L.A. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Toyota of Downtown LA Team

October 12, 2022

What kind of dealership takes almost 4 hours just to change your tire that has insurance? This dealer IS NOT the place to service your car. DO NOT COME HERE! More

by Deecee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abraham Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joao Kim
Oct 14, 2022 -

Toyota of Downtown L.A. responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

October 11, 2022

My RAV4 had a break noise issue. Erick thought it could be a parts failure on which Toyota has a posting, so I may be able to get the new parts at no cost. The repair which was expec More

by Hiro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Cordova
Oct 13, 2022 -

Toyota of Downtown L.A. responded

Hiro, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

October 07, 2022

Took my prius for service and Gary and the team got to work on it right away did a wonderful jobruns like new. More

by Luis
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Toyota of Downtown L.A. responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

October 07, 2022

GREAT The staff here is very professional, courteous, well respectful employees. Erick Cordova was so nice to myself and my auntie. He explained everything clearly about what was done regarding my car an More

by calstyle99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Cordova
Oct 07, 2022 -

calstyle99 responded

Thank Erick Cordova and the courteous staff at Toyota DTLA for everything Darlene Farthing

October 06, 2022

Carlos Pelayo helped me to complete my service. He was very polite and quick with the transaction. Thank you very much. Appreciate the service on my vehicle. More

by Jacquelineluke629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Cordova, Joao Kim
Oct 10, 2022 -

Toyota of Downtown L.A. responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

October 06, 2022

Thank You Gary for your Great costumer service! They offer financing for auto service. Highly recommended! More

by Karlaestrada1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Toyota of Downtown L.A. responded

Thank you for your kind words. We are very happy to hear that Gary was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

October 05, 2022

Good and fast service, practical hours for people with tight schedules. Overall a good experience. More

by Luis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Toyota of Downtown L.A. responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

October 05, 2022

It was a super excellent service, thank you maria arrollo , i always recommend this place to all my family and friends More

by gally777rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcos Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Pelayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norma Lopez, Erick Cordova, Delia Herrera Garcia, Jacqueline Hercules, Erik Orellana
Oct 07, 2022 -

Toyota of Downtown L.A. responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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