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Maria Arroyo
Maria Arroyo at Toyota of Downtown L.A.
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Maria Arroyo

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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4.8
108 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

108 Reviews

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108 Reviews of Maria Arroyo

February 28, 2024

Dealership Rating
Employee Rating

Attentive and informative, work hard to get issue fixed. Walked me step by step process More

by Nekson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmie Saucedo

Helpful
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Mar 01, 2024

Toyota of Downtown L.A. responded

Thank you for leaving us this great review! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

November 11, 2023

Dealership Rating
Employee Rating

For there being a whole bunch wrong with my car, I absolutely had a great experience. I had an 8am appointment and I was greeted by Maria. She was so helpful and made me feel at ease. She answered all More

by Madalynne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful 1
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Nov 14, 2023

Toyota of Downtown L.A. responded

Thank you for sharing your experience with us, Madalynne! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. I am happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to me if you have any questions or need anything in the future. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

Nov 11, 2023

Madalynne responded

👍🏽

November 05, 2023

Dealership Rating
Employee Rating

Good customer service, very nice people and they where able to help us get our cars. More

by vasquezmaritza2721
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Katherine Ayala, Esperanza Romero, Ricardo Rodriguez, Carlos Pelayo, Nelson Villalta, Yeni Escalante, Ervin Castellanos, Olga Ulin, Brandon Johnson

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Nov 07, 2023

Toyota of Downtown L.A. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team

November 03, 2023

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Employee Rating

I didn’t have an appointment but Maria help me out. She was very helpful and informative. I got my car back in no time. More

by rosa.1.amaral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose "Fernando" Saavedra

Helpful
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Nov 07, 2023

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Rosa! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

October 27, 2023

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Employee Rating

His customer service is top notch ! I wholeheartedly appreciate his support and care of my car and educating me on my car. This location overall has my whole heart. Jonathan was so plea More

by Sonia617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Lopez Camacho

Helpful
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Oct 31, 2023

Toyota of Downtown L.A. responded

Thanks for this awesome review, Sonia! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, The Toyota of Downtown LA Team

October 25, 2023

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Employee Rating

Maria provided me with The best service possible, thank you maria for your help. I wish there were more maria like you. More

by Carlosm22000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Oct 27, 2023

Toyota of Downtown L.A. responded

Carlos, thank you for taking the time to share your kind feedback about Maria. Each employee is a valued member of the Toyota of Downtown L.A. team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Toyota of Downtown LA Team

October 21, 2023

Dealership Rating
Employee Rating

Awesome teamwork on display. Always engaging, informative, and provide quality work. This dealership has worked with me from buying, through maintenance, and beyond. More

by Josecarcamo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Kamoshida, Jose "Fernando" Saavedra

Helpful 2
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Oct 24, 2023

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us, Jose! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Toyota of Downtown LA Team

October 08, 2023

Dealership Rating
Employee Rating

Excellent customer service very fast and not a long way and they keep you up-to-date about the whole process of your car getting repaired More

by jones.aaron621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful 1
Report | Print
Oct 10, 2023

Toyota of Downtown L.A. responded

Thank you for your positive review, Jones! I am so glad to hear that you had a great experience with us. We strive to provide the best outcome and appreciate your feedback. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

October 08, 2023

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Employee Rating

Toyota of DTLA is on it, great pricing and customer service, always keeping me in the loop. Jon was friendly and helpful More

by rsilva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Anaya, Abraham Alvarado, Jimmie Saucedo, Jonathan Lopez Camacho, Brian Guzman Palacios, Carlos Diaz, Angel Soriano, Olga Ulin, Jose Garcia

Helpful 4
Report | Print
Oct 10, 2023

Toyota of Downtown L.A. responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Toyota of Downtown LA Team

September 30, 2023

Dealership Rating
Employee Rating

They were very helpful nice and courteous. We were very happy to buy a car with them. More

by abigailrlb@aol.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful 1
Report | Print
Oct 03, 2023

Toyota of Downtown L.A. responded

Hi Abigail, and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! We appreciate your business! Sincerely, The Toyota of Downtown LA Team

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