Toyota of Easley - Service Center

Good fast service. Request for 15 word comments is unacceptable. Please do not bother me with such requests Request for 15 word comments is unacceptable. Please do not bother me with such requests More

The service was on time and completed quickly. The service representative that we spoke to at the desk was polite by definition but left both my husband and I feeling disrespected. We went in The service representative that we spoke to at the desk was polite by definition but left both my husband and I feeling disrespected. We went in for a 15,000 mile routine check. While there, we expressed a concern over scratches on our windshield. She quickly told us to take the car to our own detailer or to file a claim with our insurance carrier. She explained that in South Carolina the law allows for 2 free windshield replacements. We asked if Toyota of Easley detailer could take care of it. She scheduled it to be buffed while we were there for the routine appointment. The end result is that there are now more scratches on the windshield. She pointed to circular scratches when we arrived. There are now circular plus new vertical scratches which weren't there originally. When we went to sit in the car she even acknowledged that the scratches were serious. It causes safety concerns when driving in bright sunlight. We feel this is a warranty issue and should be covered by Toyota of Easley. We thought we were buying a top of the line vehicle. We have a major concern with the quality of the windshield and the service provided through Toyota of Easley. Please note we only spoke with/dealt with the service representative/receptionist at the desk. More

Very helpful and friendly, the wait was short for my service appointment. Explain services needed very well service appointment. Explain services needed very well More

The work done was completed on time. When I started the car to leave, there was a terrible noise. Jacinda heard the noise and came out. She took it back to the employee that worked on my When I started the car to leave, there was a terrible noise. Jacinda heard the noise and came out. She took it back to the employee that worked on my car snd it was fixed. More

Employees are always very kind. I feel like there could be a more efficient way to check in customers. I had no idea where to wait to be helped and 2 other people ended up being hel I feel like there could be a more efficient way to check in customers. I had no idea where to wait to be helped and 2 other people ended up being helped before me yet I was there before them. The overall wait time to check in and out is a bit much. More

Toyota of Easley has serviced us since 2000. ! Nothing has been below everything we have expected.! We have been treated like family🥰 ! Nothing has been below everything we have expected.! We have been treated like family🥰 More

Easy to set up the required maintenance and the team didi a great job with the work needed. I highly recommend them for your Toyota vehicle needs. a great job with the work needed. I highly recommend them for your Toyota vehicle needs. More

My wait was ridiculous, I was there for about 3 hours. An hour was just sitting there and no one told me anything about my truck. I had to go and ask an advisor what was taking so long with my truck, my o An hour was just sitting there and no one told me anything about my truck. I had to go and ask an advisor what was taking so long with my truck, my original advisor was gone to lunch and I was just left sitting . Someone should have filled in for her to advise me about my status . I think I should have gotten a discount for the situation, but no, they billed me full price . This was the worse experience I’ve ever had at any dealership. More

Always is great but this last time didnt do my 5,000 mile treatment and so now have to go back. Other than that you guys are great treatment and so now have to go back. Other than that you guys are great More

Excellent and kind service as always! They were very supportive. Great and timely customer service! They were very supportive. Great and timely customer service! More