Toyota of Easley - Service Center

I expected a better experience I usually get my tires at Sam's, but the dealer where I purchased my daughter's car sent me email about an oil change special and an online tire finde I usually get my tires at Sam's, but the dealer where I purchased my daughter's car sent me email about an oil change special and an online tire finder. So I took a chance and scheduled an appointment on 7/20/2018 for the oil change, tires and alignment. I wish I had not done this. After a 3 hour wait, I had the tires and oil change, but I was informed the alignment machine was broken and I could either wait until it was fixed, or bring the car back another time. I arranged to have my daughter bring the car back the next morning. I got the invoice for the service, and the email special price was not used. The service writer later fixed this. I should note that during my 3 hour wait, I went out on the Toyota of Easley new car lot to look at the hybrid Camry. My wife has expressed and interest in a new hybrid Toyota of some sort. Contrary to my previous experience, I was never approached by a salesperson. I'm also concerned with the alignment. My daughter indicates the car now pulls to the right, but I have no way of confirming this. Since she's back in Chapel Hill, returning the car to Toyota of Easley is problematic. Over the last 20 years, I've purchased only new Toyotas and Hondas, with the Toyota purchases alternating between Toyota of Easley and Ralph Rayes Toyota. After this experience, I feel much more comfortable with the sales and service at Ralph Hayes, and will probably just use them for my future Toyota purchases and service. I am uncomfortable with the Toyota of Easley experience, and their apparent lack of concern for my time or satisfaction. Finally, Toyota of Easley sent me a letter indicating I would receive an email survey, indicating that if I could not give them perfect marks on the survey to contact them before completing it. Doesn't this bias the survey results and make it somewhat useless? More

Battery My car was there 2 weeks ago for service......multipoint inspection.....the works. 2 weeks later my battery was dead and had corrosion on it that sho My car was there 2 weeks ago for service......multipoint inspection.....the works. 2 weeks later my battery was dead and had corrosion on it that should have been found during the inspection. I was not happy about that. To me a multipoint inspection means checking everything even the battery, l was able to get it jumped off and drive it to the dealership for a new battery. That was the only good part. Patricia Hamilton More

Problems from the start Having purchased a used vehicle, I also purchased an extended warranty. The first time I went in for a problem I was told my extended warranty was not Having purchased a used vehicle, I also purchased an extended warranty. The first time I went in for a problem I was told my extended warranty was not in the system. Come to find out service writer typed in wrong Vin number. After they got that straightened out I informed them of two problems. I was supposed to have a $100 deductible. When I went to pick up my vehicle I was originally told I owed $192. After some discussions I was only charged $100. The second problem has to go to another dealer which Toyota of Easley finally agreed to pick up that tab. Too much hassle! More

Easy, no stress service I dropped my car off at Toyota of Easley service department after three years of barely doing the minimum maintenance at other establishments, or at h I dropped my car off at Toyota of Easley service department after three years of barely doing the minimum maintenance at other establishments, or at home. My tires were dry-rotted, my brakes were just before doing damage to my rotors, neither of my smart keys worked anymore. I had strange noises, and I was expecting them to tell me unexpected services needed at unholy prices. But, no, they put my four brand new top of the line 20 inch Michelin tires on, including an alignment and all the rest that goes with it, fixed my keys, all around new brakes, new headlight restoration, and an oil change and fluid check for a little over $1000, including labor. I got my car back later that day and it drives like it did when I first bought it! It's a 2010 Venza with 116,000 miles. There was no hassle, and the service department personnel were kind and efficient. I checked around for tire prices, and no one could beat them! Best of all, I have peace of mind that everything was done correctly. More

Service Appointment Service was completed on time. Everyone was friendly. Service department very professional. Clean and friendly environment. Will bring car to Toyota o Service was completed on time. Everyone was friendly. Service department very professional. Clean and friendly environment. Will bring car to Toyota of Easley for routine service. More

Service Appointment Toyota of Easley had the routine service on my car completed on time and without any hassle. Their service department is always professional and easy Toyota of Easley had the routine service on my car completed on time and without any hassle. Their service department is always professional and easy to deal with. More

Service for 2017 Camry The dealership is about 40 miles away so going there usually requires a bit of planning. We had planned to drop 1 camry off and leave the 2nd and The dealership is about 40 miles away so going there usually requires a bit of planning. We had planned to drop 1 camry off and leave the 2nd and maybe pick it up the next day. But those guys were quick and made it very convenient for us. They did the 30K service on 1st vehicle while we went to lunch and we left the 2nd camry while we headed to Clemson graduation. The 2nd vehicle was available for pickup on way back home. We're in Campobello -- but have purchased 3 Toyotas from those guys in last 18 months. Would gladly purchase from there again. More

Great service. Had 3 recall items on my 2010 Yaris. They gave me a rental car for the day and it was finished by 5pm. The service scheduler Eric was great. I was im Had 3 recall items on my 2010 Yaris. They gave me a rental car for the day and it was finished by 5pm. The service scheduler Eric was great. I was impressed! More

Tucker Norris Tucker was extremely passionate about helping me. He told me how long it wound take and was right on time. Had him a check a few other things that th Tucker was extremely passionate about helping me. He told me how long it wound take and was right on time. Had him a check a few other things that the car might need and he took care of that as well More

Quick and easy everytime Always happy to come here for service. They are always friendly, helpful, and willing to check out any concerns I have. My last visit I had an oil cha Always happy to come here for service. They are always friendly, helpful, and willing to check out any concerns I have. My last visit I had an oil change, tire rotation and Toyota care inspection and was out in about 35 minutes. More