Toyota of El Cajon

10,000 mile service Great staff, easy to make the appointment, completed on time Also purchase mud guards, parts department staff friendly and efficient. Price was ver Great staff, easy to make the appointment, completed on time Also purchase mud guards, parts department staff friendly and efficient. Price was very reasonable Thanks P. Davis More

OK experience The experience was ok but here are some suggestions. We had an appointment at 9:15 am and was told to show up a few minutes early which we showed up The experience was ok but here are some suggestions. We had an appointment at 9:15 am and was told to show up a few minutes early which we showed up at 9am. The line to check our car in wrapped around the front of the location. We were told that many cars showed up without an appointment. But we sat in the same line as the others. There should be a line for those that plan ahead and not have to wait for those that do not. This was not ok. We were told a cone would be placed on our car that had "appointment" on it so it would be taken in front of those that didn't. That didn't happen also. A number was placed on the car which made me believe there wasn't a priority for making the appointment. The second suggestion is to confirm the appointment once and know what they are calling about. I received an E-mail requesting we bring the car in for a 6 month service inspection and there was an area to make notes. I wrote we didn't have enough miles to change the oil/filter but would bring it in to check fluid levels. I received a text which I preferred a text confirming the appointment time. I also received a call from a lady asking why I needed to bring the car in and when I mentioned it was the 6 month service she said I'll have service call you. I asked her to please not have anyone call me. I received an Email after that confirming the appointment again. I may be unique but I'm responsible and don't need multiple confirmations to make sure I show up on time. I believe I may have received an E-mail Friday night before the Saturday appointment also. Too much confirming! If I make an appointment I'll be there on time I guarantee you. The service I feel was good but the communications leading up to the appointment was confusing and not clear. Robert Malone More

Friendly & knowledgeable staff Will always take my vehicle to Toyota of El Cajon for its service. The only dealership with the service department open seven days a week Will always take my vehicle to Toyota of El Cajon for its service. The only dealership with the service department open seven days a week More

Good job in details Quick service and good elaboration at reasonable cost. Service consultants are friendly, professional and explain well mechanical aspects. Service Quick service and good elaboration at reasonable cost. Service consultants are friendly, professional and explain well mechanical aspects. Service is satisfying performed all the time. Cost is competitive when comparing with other dealers. More

Great service Service was relatively quick and easy to schedule. The advisor told me what they would be checking and at the end went over everything with me. He men Service was relatively quick and easy to schedule. The advisor told me what they would be checking and at the end went over everything with me. He mentioned some things to look out for that would need maintenance soon. Overall great customer service. More

Lance is the best Very grateful to have Lance Jones there to answer my questions and make sure our cars are safe and current on maintenance. He is honest and clearly an Very grateful to have Lance Jones there to answer my questions and make sure our cars are safe and current on maintenance. He is honest and clearly an expert in all things automotive and specifically Toyota. I know that I can ask Lance any question, no matter how basic or convoluted, and that he will answer me directly, be explanatory without being patronizing or condescending. Cars scare me - I don’t understand them, and I’m not a great driver. Lance demystifies auto maintenance for me. He also does not make me feel like a neurotic nut, or ditzy for driving my car over curbs and traffic islands and the concrete things in parking spaces. I have done all of the above at least twice, and Lance has never openly laughed at me. He has laughed with me, which is great since I know that my driving is ridiculous. More

Servicing my Camry I love taking my car to get serviced at Toyota of El Cajon everyone who works there are always friendly and nice. I especially appreciate Elisio in se I love taking my car to get serviced at Toyota of El Cajon everyone who works there are always friendly and nice. I especially appreciate Elisio in service, he helps me with all my car needs and goes above and beyond to help me in any way when it comes to my cars needs. More

Great experience My experience with Simeon and Tan was great. Both very friendly, knowledgeable and helpful. This is my third Toyota purchased at EC Toyota and have a My experience with Simeon and Tan was great. Both very friendly, knowledgeable and helpful. This is my third Toyota purchased at EC Toyota and have always been extremely satisfied More

New 4Runner Had a great experience at this dealership. Paul gave us an amazing deal . Everyone there was very nice and helpful. Best car buying experience ever Had a great experience at this dealership. Paul gave us an amazing deal . Everyone there was very nice and helpful. Best car buying experience ever More

Amazing Customer Service I had brought my car in for some sounds coming from under the car. They couldn’t figure out what it was. At some point this service guy told me that t I had brought my car in for some sounds coming from under the car. They couldn’t figure out what it was. At some point this service guy told me that they need to go through my insurance to fix it. Keep in mine, at that point the car had only 6k miles on. Finally, after many visits, Eliseo Navarrete was able to figure out what the issue was. Now the car is as as quiet as it should be. Eliseo is honest when it comes to letting his customers know whether if you really need the service or not. He has great customer service and an honest guy. Thank you Eliseo. More