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Toyota of El Cajon

El Cajon, CA

4.8
1,329 Reviews

965 Arnele Avenue

El Cajon, CA

92020

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1,329 Reviews of Toyota of El Cajon

May 07, 2017

Best Dealership in San Diego I have purchased 2 vehicles from this dealership and they are the best! I have had all my vehicles serviced with them for the past 20 years. More

by Benji's mom
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Anderson
May 05, 2017

Nice Toyota dealer Friendly staff who answer all of your questions and don't try and upsale. Honestly tell you what you need and when it needs to be done, no pressure More

by Laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micah
May 05, 2017

Engine pinging I'm left to trust the dealership with the advice given me about my pinging engine. Mileage less than 24K. Only 9 months left on warranty I'm hoping More

by route 66
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Anthony, Jeff Anderson
May 05, 2017

David Andersen David was very helpful and treated me with kindness and respect. Your service dept. is excellent and I would recommend it highly to my friends. More

by Anita Terpening
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Andersen
May 05, 2017

It was great. I was taken care of in a short time. My experience this time was not bad. In the service center, the guys in red shirts need to be trained in the act customers relationship. They are the More

by Ignatius Dibeashi 2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Andersen. Always cheerful., Jeff Anderson
May 08, 2017 -

Toyota of El Cajon responded

Hello Ignatius, Thank you for sharing your feedback regarding your recent service visit. You are so right! Our Service Greeters/Porters hold a very important role and are encouraged to acknowledge customer's promptly and courteously. Both Jeff Anderson, our Service Manager and David Anderson our Assistant Service Manager are so flattered to have received this generous 5 Star rating. We look forward to seeing you back again! Sincerely, Laura Brewer Guest Relations Manager

May 04, 2017

What an experience Victor Aceves the internet manager and Hicham Khamkhami the finance manager of Toyota of El Cajon, made buying a car enjoyable! Thank you for having s More

by Jana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Above in statement
May 04, 2017

Very good experience I had a very good experience buying Toyota Camry 2017 from El Cajon . Philip helped me making the right decision to by the right car. He was so knowl More

by Mother75
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip
March 27, 2017

Got What I wanteded! Went into the dealership with a Costco Executive Membership appointment. It went exactly as what I was told would happen. No hassle, no haggle, got More

by Nabu21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Dang
Mar 27, 2017 -

Toyota of El Cajon responded

Hello Nabu21, Thank you so much for your kudos regarding your sales experience at Toyota of El Cajon using the Costco Auto Buying Program. We are thrilled that you chose us and we are happy to hear that Linda made sure everything went smoothly. Congratulations on your new car! Sincerely, Laura Brewer Guest Relations Manager

February 15, 2017

Fast friendly and helpful Louis was very professional, and helpful! No sales pressure! He kept us in the loop with the progress of our service. Made pickup a breeze! More

by rav4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Garofalo
Feb 15, 2017 -

Toyota of El Cajon responded

Thank you so much for sharing your service experience. We will be sure to acknowledge Louis for taking such good care of you and making your visit with us a pleasant one. See you next time! Warm Regards, Laura Brewer Guest Relations Manager

January 04, 2017

They think they are doing a favor to do your service I Will never go to Toyota of el cajon for service ever again.. they have me waiting for 3 hours after i had an apointment for service and they just pa More

by Pedro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alberto Ramírez
Jan 04, 2017 -

Toyota of El Cajon responded

Dear Pedro, After reading your review with our Service Manager, we are completely embarrassed! This is not the kind of customer service we are known for. Please except our most sincere apologies for the inconveniences you were caused and for wasting your day. We hope to talk to you so we can at least compensate you for your inconveniences. Alberto is not in the office today, so we could not get your complete information. We wish to contact you by phone. If you can call me directly, I will make this up to you! I can be reached on my direct line at (619) 270-3195 or by email at LBREWER@TOYOTAOFELCAJON.COM I hope to hear back from you soon, so we can have the opportunity to turn this around. Very Sincerely, Laura Brewer Guest Relations Manager

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