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Toyota of Fort Walton Beach
Fort Walton Beach, FL
528 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 528 reviews
August 25, 2011
The staff I worked with was both friendly and knowledgeable. What I wanted was not available locally and they made arrangements to find a close match that had to be transported to the local deal knowledgeable. What I wanted was not available locally and they made arrangements to find a close match that had to be transported to the local dealer from Alabama. I did not feel excessive pressure at any time to make a deal. For financing they were able to get a better rate than I had been able to find locally. More
by ronr49
Employees Worked With
Greg Leech and Michelle, Michelle Mikita
Helpful August 23, 2011
Excellent service. Everyone was very helpful. Financing was very quick. Everyone was friendly. Overall experience was great. The price of the auto was very reasonable. was very quick. Everyone was friendly. Overall experience was great. The price of the auto was very reasonable. More
by malousek
Employees Worked With
Trent Meyers, Rod Fisher, Trent Meyers
August 19, 2011
Roch is very friendly, knows his product, and is very low-pressure. He fully understands that today we have done all our research before we go to a dealer. This is the 2nd Toyota I have purchased from low-pressure. He fully understands that today we have done all our research before we go to a dealer. This is the 2nd Toyota I have purchased from Roch, and I will buy my nest one from hime, too,, if I'm still in the area. More
by tonylois2000
Employees Worked With
Roch (Rock)
August 19, 2011
I have been a customer for many years it has always been a great experience. This is my second new car working with Matt Jamieson.I am very happy with the way he treated us Thanks Matt. Brenda Pinkowski. a great experience. This is my second new car working with Matt Jamieson.I am very happy with the way he treated us Thanks Matt. Brenda Pinkowski. More
by Brenda Pinkowski
Employees Worked With
Matt Jamieson, Matt Jamieson
August 18, 2011
Michelle worked very well with us as we explored the large number of vehicle options available at Quality Toyota. She was knowledgeable on the vehicles we showed interest in, promptly provided access t large number of vehicle options available at Quality Toyota. She was knowledgeable on the vehicles we showed interest in, promptly provided access to vehicles and listened to our questions when doing a test drive vs. just doing more sales pitch. More
by Tom Kleiv
Employees Worked With
Michelle Mikita, Michelle Mikita
August 14, 2011
For the past 10 years, with one exception, I've bought Toyota vehicles. The last three times Armando has been my salesman. Top notch experience all three times. He's easy going, knowledgable and an all ar Toyota vehicles. The last three times Armando has been my salesman. Top notch experience all three times. He's easy going, knowledgable and an all around great person. If you visit Quality Imports make sure you ask for him. You will not be disappointed. More
by jamzer12
Employees Worked With
Armando Valdez, Armando Valdez
July 25, 2011
I read good reviews about this dealer and decided to do my first 5000-mile service there instead of the dealership in my city that did not have as many good reviews as this one. I drove 60 miles and got th my first 5000-mile service there instead of the dealership in my city that did not have as many good reviews as this one. I drove 60 miles and got there at 8am on Saturday 7/23/11. I checked my car in and was told that the service will take approximately 1.5 hrs. I had to be at work in 3 hrs and I told the service person that I will be waiting at the dealership. After waiting for 1.5 hrs my car was still sitting at the parking lot and nobody even looked at it yet. I had at least 1 hr drive back to work, so I told the service person that I need my keys back. They gave me the keys and did not even apologize for not keeping their promise to get the work done in 1.5 hrs. They do not value their customer's time at all! And I was the first one there at 8am when they opened! I even had the appointment schedule 2 weeks in advance. Will not be back there for sure... More
by dkrivosheyev
Employees Worked With
don't remember names
May 16, 2011
I received discount coupons in the mail from your dealership from time to time. I decided to get an oil & filter change. I came in on a Saturday at 8AM and was third in line for service. I was treate dealership from time to time. I decided to get an oil & filter change. I came in on a Saturday at 8AM and was third in line for service. I was treated well and was asked to sign the forms and to have a seat inside while the service was done. After sitting there 1 hour and fifteen minutes, I went to check on the status of the service. I looked outside and saw my car parked in the lot. I checked and found out it hadn't even been taken in for service. I canceled the work and drove a short distance and had the work done in 15 minutes as I sat in the car. I felt that your service dept. doesn't realize that the customer's time is as value as theirs. I will now do service at your dealership only if I have an important. Thank you More
by arniefoltz
Employees Worked With
Unknown
March 08, 2011
I just purchased my second vehicle from Quality imports, a 2011 Sienna Limited, and I could not have had a better car buying experience. I had been to several other local dealerships, and felt like prey to a 2011 Sienna Limited, and I could not have had a better car buying experience. I had been to several other local dealerships, and felt like prey to a venue of vultures. At Quality Imports, my salesperson, Bob Oestreich, without a doubt made this an enjoyable purchase. He is truely dedicated to complete customer satisfaction. And in my opinion he helped me to get the best price "Out the Door" on my vehicle vs. the most commission he could make. And he didn't forget about me when I left the dealership... a week after purchasing, his several emails to ensure all is well with my new vehicle shows his commitment to his customer. I hope that the General Manager Mr Gates reads these comments to see what an asset Mr Oestreich is to Quality Imports. More
by renssaw
Employees Worked With
Robert Oestreich
March 01, 2011
I have purchased 3 Toyotas in the last 8 years and none have been from this, my local dealer. I contacted Chris in October, who took my credit app and never got back to me. In January I started talking t have been from this, my local dealer. I contacted Chris in October, who took my credit app and never got back to me. In January I started talking to the internet person Marisa, sent all my tax documents and I had to follow up 4 days later to see if they had been recieved. I also had to find out they were doing an interest rate incentive myself. I never heard another word about my financing and was tired of chasing someone to take my money. I left a message for the internet manager, Matt, to tell him about my lack of service, he never returned my call. Just purchased a 2011 today at another dealership, will never, obviously, go back to Quality Toyota, I don't see how they stay in business, the lack of customer service is appalling More
by nes1959
Employees Worked With
Chris, sales Marisa and Matt internet sales
