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Toyota of Gastonia
Gastonia, NC
736 Reviews
Toyota of Gastonia may have changed its look and ownership, but the current staff carries on the values and traditions of years ago. We build a quality relationship with our customers so they become long-term relationships. We recognize the numerous options available to customers today in the market place. That is why our main focus is to provide our customers with an exceptional, upfront, and honest way of doing business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 736 reviews
December 30, 2021
I am going to have to give them one star, They charged 60 dollars for a diagnostic and it turned out to be a loose gas cap (actually upon googling that seems cheap...why why why does someone not say anything dollars for a diagnostic and it turned out to be a loose gas cap (actually upon googling that seems cheap...why why why does someone not say anything)... The manual was no help, when calling in and asking it was not suggested to check even. They are a great place and I guess they need to keep the glossy paint fresh ( which by the way is slippery in the rain ) . The service must provide a lot of income because it was so busy we had to wait in the sales lobby where many employees? gathered around laughing loudly at a phone replay of a game. I am not a killjoy ...If they are going to book that many service tickets at least let us in on the fun... They got us in out quick ... ha the gas cap did not take long to screw and it felt like a quickie for me too LOL ...we needed an oil change too ...maybe if we get a coupon for some kind of common sense reward would salve ...the next visit may be better ...Heck Auto Zone would have done a better job ...come on guys ... More
by amouseanon7
Employees Worked With
Bryan Barcon, Clay Pickert, Scott Bridgeman, Manny Davis, Taylor Holder, Ed Cresswell
December 12, 2021
Always excellent service, since we have multiple vehicles they know us and never have any issues. Never any unexpected fees and always explain in detail if they do find something more than we came in for. they know us and never have any issues. Never any unexpected fees and always explain in detail if they do find something more than we came in for. More
by Stacey S
Employees Worked With
Jess Lignon
December 10, 2021
Everyone I have met at Toyota in Gastonia has been so kind and professional. They want to be sure that you are satisfied with the work and cost of what needs to be done. I would recommend this location kind and professional. They want to be sure that you are satisfied with the work and cost of what needs to be done. I would recommend this location to anyone.. They have taken care of every Toyota that I have owned. Very happy. More
by bmw1009
Employees Worked With
Kim & Michael
November 30, 2021
Always a good experience at this dealership, especially the service department. We have all of our service done here on our 2012 vehicle. the service department. We have all of our service done here on our 2012 vehicle. More
by Klewis
Employees Worked With
Bryan Barcon, Clay Pickert, Scott Bridgeman, Manny Davis, Taylor Holder, Ed Cresswell
November 16, 2021
No pressure, knowledgeable sales representatives, awesome service, staff, and vehicles make Toyota of Gastonis the number one dealership. service, staff, and vehicles make Toyota of Gastonis the number one dealership. More
by Joy
Employees Worked With
JD Yapez and Keishawn Jackson 5 stars !
November 11, 2021
Came to serviice department on Wednesday mornng with out an appointment. my gooness you were very busy. But Jess in the service department was very gracious and found my need as important as many who had a an appointment. my gooness you were very busy. But Jess in the service department was very gracious and found my need as important as many who had appoinntment. He was very professinal and got my service back on track.. So thankful for people who CARE. With Jess' care I was releived 0f my guilt of requesting service without an appointment. From now on I will call first. Thank you Jess 5 stars were well deserved by you. More
by Doris C
Employees Worked With
Tech: Justin Kelly
