Toyota of Gladstone

Manuel fue excelente! Nos ayudó mucho estoy muy contenta gracias a Manuel y a la Toyota de Gladstone lo recomiendo! Gracias Manuel 100% pregunten por el gracias a Manuel y a la Toyota de Gladstone lo recomiendo! Gracias Manuel 100% pregunten por el More

Lloyd William Tate, Jr. had a very positive experience buying a 2003 Ford F 150 4x4. The people there are a great team and that certainly includes the receptionist who goes above and beyond her job descri buying a 2003 Ford F 150 4x4. The people there are a great team and that certainly includes the receptionist who goes above and beyond her job description to make sure the customer gets helped—yes, I did say the receptionist. She is humble and professional and does such a good job that you hardly even know it. Marco was my main sales guy and he blood of personal service. He walked me from Gladstone to Portland looking for the maroon Ford F-150 but it was no where to be found—it was surely sold. I left and went home. Not wanting to give up, I called the dealership from to inquire just in case. Not remembering Marcos name, I was connected to Eric. His checking showed the truck was still there somewhere and I told him I was interested I driving it and would be back with my wife. I spoke to Eric upon returning to the dealership and discovered the truck had been in the process of being detailed and when Eric produced the truck it was quite evident that had been detailed. Every where you looked, this 2003 Ford F-150 was neatly appointed, clean, crisp, and sparkling. After test driving, Eric reintroduced me to Marco. Marco helped me as we worked to close the deal. The dealership team worked hard to iron out the details. I don’t remember all the names but they were manning their positions like a well oiled team. A deal was achieved, however, my funds needed to be wired into my personal bank account and they would not arrive as good funds for two days. The next day, Marco called to tell me that things could be worked out pending my receipt of funds. I explained that I was without a car. Marco said no problem! He would drive from Gladstone to Beaverton, pick me up, and return with me to the dealership. And that did happen, great customer service! Thank you Marco. And now it was time for me to meet Vic Meese. Mr. Meese helped Lloyd Tate and Toyota of Gladstone step over the hurdles that would protect both Lloyd Tate and the dealership and enable me to drive my Ford F-150 home. Mr. Meese was professional, caring, and courteous. Thank you Mr. Meese. As I got ready to leave the dealership for my home in Beaverton, Marco told me he would be contacting me to follow up during the next day or so (this would be very important).on my way home during drive and then as I worked my way through residential traffic, I became concerned that the driver side side view mirror did not work correctly and the brakes were soft. The next day I spoke with Marco and told him about the issues. No problem said Marco, bring it in and ask for so-and-so. I wrote the name down but misplaced it. The next day upon arriving at the dealership and not being able to locate the the name Marco told me to contact, I spoke to your receptionist, explained that I had lost the contact name. Well, she said, you want to talk with Dave Ruppert our Service Manager. Mr. Ruppert took charge of my concerns in the midst of a VERY busy day for his service department and worked out the details! Yup! The side view mirror needed a new switch and there brakes needed new calipers. And when Mr. Ruppert gave me the keys to my Ford F-150 truck, he complimented me and said, “You have a nice truck.” Thank you for making my experience so enjoyable. I have since learned that my son and daughter -in-law, Randy and Krista Tate, purchased a Toyota Highlander SUV from Toyota of Gladstone about 1 1/2 years ago. Their experience was less than favorable. More

What a wonderful experience! The young man that helped me had to deal with all of my crazy emotions. My mother was so impressed that she's going to be setting up an appointment with him as well. had to deal with all of my crazy emotions. My mother was so impressed that she's going to be setting up an appointment with him as well. More

Kyle is the man! Always goes above and beyond my expectations! What else can I say besides the fact that he is an exceptional service manager and a very decent human expectations! What else can I say besides the fact that he is an exceptional service manager and a very decent human More

when they arranged the ride, the address was wrong for two times, I and the driver had to come back to the Toyota service, I feel it wasted my time and the driver's time. two times, I and the driver had to come back to the Toyota service, I feel it wasted my time and the driver's time. More

One of the easiest and best car buying experiences I've ever had. Job well done. Scott is a rock-star. Will definitely recommend this dealer to my family and friends. ever had. Job well done. Scott is a rock-star. Will definitely recommend this dealer to my family and friends. More

Great customer service. Manuel and Alan were very helpful throughout the entire process. Being a first time buyer, they made the my experience go smoothly with very minimal stress. I would highly recommend T throughout the entire process. Being a first time buyer, they made the my experience go smoothly with very minimal stress. I would highly recommend Toyota of Gladstone. More

Everything went very smoothly. Parker was very responsive to my queries and helpful. I left very happy and look forward to working with you again in the future. to my queries and helpful. I left very happy and look forward to working with you again in the future. More

Manuel Navas was very helpful and listened to what I wanted. He found me the perfect car! Very happy with his help! The entire team was helpful and provided great service! wanted. He found me the perfect car! Very happy with his help! The entire team was helpful and provided great service! More

Excellent, and I am coming back with an older Toyota Truck, now. We have a Prius V and love it and plan to keep it. Truck, now. We have a Prius V and love it and plan to keep it. More