Toyota of Gladstone

New Tacoma Raeanne was pleasant to work with from start to finish. She was up front, honest, and her quick communication made my deal stress free. When I buy ano Raeanne was pleasant to work with from start to finish. She was up front, honest, and her quick communication made my deal stress free. When I buy another Toyota, I will be looking to Raeanne & team first. More

Usual Sales Tactics - Be Prepared I came in to test drive a Highlander and get a trade-in estimate on my old van. Salesperson was friendly and helpful for the most part. It was difficu I came in to test drive a Highlander and get a trade-in estimate on my old van. Salesperson was friendly and helpful for the most part. It was difficult getting any kind of break down of the different packages available. I had to go online to check. Once he had me down to my pick on packages and colors, the pricing discussions began. I wasn't sure if I'd lease or purchase when I came in, but the rates on purchase weren't impressive. When they show you the lease option, understand what you are looking at. They list the car price (MSRP), the amount they will give you for trade-in, a rate/factor for the financing (which you need to understand as it is not displayed as APR like loans), a price for the residual, the taxes and fees, any down payment required, and a lease payment amount. Then the negotiations begin. Do NOT focus on the payment amount. Be sure you are getting the right price, the right trade in value, and right money factor rate. Know what the incentive deals are. For mine, it was $4k down, $309 month. But they started WAY higher than that. Be prepared to walk away. They also put a second sales person (manager) with you. It takes a LONG time. Once we agreed on basic terms, they had to find a car that fit my requirements of colors and options. The only one they found was in southern Oregon and had a hitch that I would have to pay for. With MSRP, you can negotiate down. They will bring you a form that shows they are only making a small fraction on the vehicle. It's BS. They get other incentives and I don't think those forms are even real. I agreed to the terms again, then the real paperwork began (after more waiting). As the finance department did the paperwork, some things weren't adding up. The car wouldn't be in until the next day, but they wanted to finish up - it was 9pm, almost 5 hours after I arrived. I signed the paperwork, but wasn't confident. The finance guy said we'd go over it all in the morning. The sale isn't final until you drive off. But, there is NO cooling off period with leases. As I replayed the numbers in my mind when I got home, something was definitely off. I printed what I'd seen online and brought it in with me the next day. That led to a whole new round of discussions. The sales manager even gave me a line about "The numbers being too difficult to understand." Not a cool thing to say to a woman. I understood the math. I just needed to see where they added in new costs. I also wasn't happy with the trade-in price, so suggested we just take it off and I pay cash. I knew the trade in was good for them as it was a Toyota van that showed well, never had an accident, and had relatively low mileage. Long story short, they had to adjust everything down $1800 and increase the trade-in value (again!) to KBB high trade-in value. That got me to the advertised promotional rate and a fair trade-in amount. The other thing they try to sell is the Gap insurance. It is good to have if you are leasing a high value vehicle with low a low down payment. But, most experts advise not buying it from the dealership. Do the research on that one. They quoted me $995 for the 3 years which added about $27 to the payments. BOTTOM LINE - do your homework, know you will be there for awhile, and be ready to walk away. Read up on sales negotiation tactics used by car dealers. Gladstone was not high pressure or pushy, but you do have to watch the numbers. More

Dedicated to their customers This was the first time I bought a new car and they made it very easy. I live in Pennsylvania so being across the country raised a lot of questions. E This was the first time I bought a new car and they made it very easy. I live in Pennsylvania so being across the country raised a lot of questions. Every single question I had, they were able to answer and fully explain in detail. They even helped with some suggestions as to some companies to look into for delivering my car the fastest for a reasonable price. The car arrived in perfect condition and is the smoothest drive out of every car I've driven and is fantastic when it comes to mileage too. More

New tuck Came in for oil change and left with a new truck that is better... Love it and my dog loves this place too .. come here Came in for oil change and left with a new truck that is better... Love it and my dog loves this place too .. come here More

New customer I was able to contact dealership prior to my visit. Sou Chao was very pleasant to work with on the phone and answered my questions about inventory e I was able to contact dealership prior to my visit. Sou Chao was very pleasant to work with on the phone and answered my questions about inventory etc. My time at the dealership was enjoyable. Sou was readily able to assist and help broaden my search based on my earlier inquiries. I did not feel rushed or pressured during my visit. More

New 4 Runner The sales people are super nice. They gave me top dollar for my trade in and worked with me to get me into a brand new 4 Runner within my terms. This The sales people are super nice. They gave me top dollar for my trade in and worked with me to get me into a brand new 4 Runner within my terms. This is my 4th or 5th vehicle with Toyota of Gladstone. I wont go anywhere else! More

Excellent customer service Thank again for the great and speedy customer service. This is our 6th purchase from Toyota of Gladstone and we don't go anywhere else. Sou you wer Thank again for the great and speedy customer service. This is our 6th purchase from Toyota of Gladstone and we don't go anywhere else. Sou you were awesome and knowledgeable. Thank you David and Sherrie Hardcastle More

New rav4 My sister and her husband bought a vehicle here and the service was great! So they took me there when I was looking for a new car and the service was My sister and her husband bought a vehicle here and the service was great! So they took me there when I was looking for a new car and the service was indeed great! More

I was more than a paycheck I worked with Carl, I had been working with other dealerships and got the feeling of being pressured into a color I did not want and the price just wa I worked with Carl, I had been working with other dealerships and got the feeling of being pressured into a color I did not want and the price just wasn't working. Carl and his team exceeded my expectations and now I am a very happy customer in the car I wasn't for a much better price than we expected to get. I recommend shopping for your next Toyota at Gladstone but highly recommend working with Carl. You will not be disappointed!! 5 STARS CARL! More

Carl Chestnut was absolutely AMAZING to have as my salesman! No hassle, told him the price I was wanting & he did his best & got it for me!. I don’t even want to say how low below MSRP. New 2018 Camry XSE & Car No hassle, told him the price I was wanting & he did his best & got it for me!. I don’t even want to say how low below MSRP. New 2018 Camry XSE & Carl & his staff were the only dearship that we’re willing to work with me on price. All other Toyota dealerships wouldn’t even email or text back. Carl was there when I was ready & not in a pushy way. In a “take your time, I’m here when you want a great price on a great car” way. I’d DEFINITELY buy from him again. The entire team was AWESOME. Charity was great & Seth the sales manager I worked with on our deal was more then amazing to work with also & made sure I had all weather mats before I drove off a happy customer! 5 star dealership More