Toyota of Gladstone

Very friendly customer service, she make sure all of my questions were answered, I could not be more pleased with my visit..I have been to this dealership many times and have always received great service. questions were answered, I could not be more pleased with my visit..I have been to this dealership many times and have always received great service. I always want and get the same customer service rep Jenny Rhodes, she has always given me the best service that I could ask for.. More

I highly recommend this dealership. I purchased my Toyota Tundra in 2009 using the online sales department. I was able to get the pickup I wanted at the price I wanted. Since then, I have used Gladstone Toyo Tundra in 2009 using the online sales department. I was able to get the pickup I wanted at the price I wanted. Since then, I have used Gladstone Toyota's Service Department. Jenny Rhodes is my service manager. I like that I get to deal with the same person, who now knows me and my vehicle, every time I bring my pickup in for service. Jenny is helpful and informative. She gives me all the information about recommended maintenance without being pushy. She is very customer service orientated. She goes out of her way to make sure I am happy and the service is top notch. One time when my windshield got cracked Jenny coordinated with the glass repair shop of my choosing to come to the service department. The windshield was replaced while it was there for an oil change. This saved me a lot of time and driving around. I appreciated that Jenny went out of her to make this happen. My experience has been that all of the employees are very friendly when I arrive to the service department. I have always been pleased with the quality of service. When something is repaired, it is done right the first time. I feel the price is great for the quality of work performed. More

This was my first experience of buying a car from a dealership and I was nervous, but I actually had a wonderful experience at the Gladstone dealership. The staff there was very friendly and made it a dealership and I was nervous, but I actually had a wonderful experience at the Gladstone dealership. The staff there was very friendly and made it a positive experience for me. Anton Robinson was my sales representative and he was great to work with. He went above and beyond to make sure I got the exact car that I wanted at a great price. We look forward to returning when it is time to get my husband a new vehicle. More

I am a very disappointed Prius 2010 customer. I purchased the Prius because I expected excellent mileage and high quality Toyota customer responsiveness. According to the Prius sticker, I could expect betw the Prius because I expected excellent mileage and high quality Toyota customer responsiveness. According to the Prius sticker, I could expect between 51 and 48 mpg for city and highway driving. My mileage for the first two tanks of gas was 44 mpg. Since then it has been 40 mpg. What a disappointment. The dealer offered a one-month checkup to see how things were going. When I mentioned the poorer than expected mileage, I was told, “The electronics check out OK.” I felt they blew me off. A few months ago, the cruise control wouldn’t set than later did start working. I believe the reason is cold weather. Around a month ago, Toyota sent me an electronic customer survey and I replied bluntly saying that I wish I had not purchased the Prius, that I tell my friends not to buy one and that I think Toyota is providing the kinds of cars and service GM did last 30 years. Knowing Toyota’s reputation for customer service, I expected an immediate reply. As of today, I have not received any response from Toyota. It appears that Toyota only wants to hear from delighted customers and ignores disappointed ones. I am going to go to another local dealer to see if they can address my concerns better than Gladstone's service department can. More

I have my car serviced at Toyota Gladstone where I bought it every 5000 miles and am very happy with the service they have provided, how timely they are, and the detail with which they tell me about my car a it every 5000 miles and am very happy with the service they have provided, how timely they are, and the detail with which they tell me about my car and what it needs. I have had no problems with the car and it has 30,000 miles. When I am thinking of buying anotehr car someday, I will definitely return since purchasing the car there was very easy since I knew what I wanted, I knew the price I wanted to pay, they had the car and I bought it for the price I wanted to after doing extensive research on prices of a new Prius. It was very easy and they were friendly and helpful. More

Jenny makes all her customers feel great about the place the car is being serviced by and we all feel that our satisfaction is very important to her. There is no problem that she will not tackle and she en the car is being serviced by and we all feel that our satisfaction is very important to her. There is no problem that she will not tackle and she encourages a return visit. Jenny is an asset to Gladstone Toyota. More

I have bought two cars from 'TOYOTA OF GLADSTONE", I have bought two cars from 'TOYOTA OF GLADSTONE", also my daughter has bought one.Nou i have service of my cas done by green team ( manager- Peggy I have bought two cars from 'TOYOTA OF GLADSTONE", also my daughter has bought one.Nou i have service of my cas done by green team ( manager- Peggy Mmaben ) It is a pleasure every time i come to "TOYOTA OF GLADSTONE" because of polite sales persons, manajers, service team staff,etc... All the time I was meet politely, served in time, service is qualitative and manager explaned in detailes what actual service include. I'm very thancfull to all staff who worc with my cars. More

Excellent service from Duy, Kevin and the finance guys. I especially liked Duy taking time out to show me all of the many features of my car. I appreciate the staff having respect for a lone female coming in especially liked Duy taking time out to show me all of the many features of my car. I appreciate the staff having respect for a lone female coming in to buy a car. They did not talk down to me the way many dealerships have done. Instead, all were respectful and a pleasure to deal with. I would strongly encourage anyone, but especially women making a purchase by themselves, to come see Duy at Gladstone Toyota. More

It was a very comfortable and simple process. Left with no stress whatsoever; everyone including the finance guy who's name I can't remember was very courteous and helpful. When I brought my vehicle back t no stress whatsoever; everyone including the finance guy who's name I can't remember was very courteous and helpful. When I brought my vehicle back to have the chip treatment applied the service staff was very help also Thank you More

I wanted to purchase a Camry. Called ahead - spoke to sales associate to check if they have what I was looking for, and to ensure they will match other local competitor prices. They promised me they have sales associate to check if they have what I was looking for, and to ensure they will match other local competitor prices. They promised me they have the lowest prices in town, and will beat any competitor price. When I went down, they showed me the car and when I showed them the paper ad, they refused to match the price - their price was 2K above that of broadway and royal moore. I felt cheated going there. Drove to broadway toyota from there, and got the car I was looking for, at the price mentioned in the ad. I am in the market for another toyota - but gladstone is off my list. More