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Toyota of Gladstone
Gladstone, OR
7,697 Reviews
Buy your next car 100% online with Toyota of Gladstone. Get instant upfront pricing on all our vehicles. Complete everything from the comfort of your home — without ever having to visit our dealership. Home delivery within 50 miles!
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Thank you very much for visiting the Toyota of Gladstone DealerRater page! Customer service is #1 at Toyota of Gladstone, and I appreciate you taking the time to look at what our customers have to say about working with our Sales, Service, and Parts departments. It is conveniently located, Toyota of Gladstone off of exit nine on I-205 in Gladstone, Oregon, and easy to get anywhere in the Portland or Vancouver Metro area. So please visit us today so we can show you why customer service makes all the difference when purchasing or servicing your Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,697 reviews
April 29, 2016
Toyota of Gladstone exceeds expectations We just completed the purchase of a new Toyota Highlander from Toyota of Gladstone. The whole experience was satisfactory in all respects and exceede We just completed the purchase of a new Toyota Highlander from Toyota of Gladstone. The whole experience was satisfactory in all respects and exceeded expectations in several portions of the transaction. The car suited our needs very well, The price was very competitive, The attention to customer service and the details of the deal by our sales rep Joey Dinh-Pham was excellent. I would recommend them without hesitation. More
by Macro
Employees Worked With
Joey Pham
April 29, 2016
Got what I wanted Kenny was great to work with I told him what I wanted to the color and he found it for me and didn't try and sell me what was on the lot I will recomm Kenny was great to work with I told him what I wanted to the color and he found it for me and didn't try and sell me what was on the lot I will recommend Gladstone Toyota to all. Thank you More
by KLS
Employees Worked With
Kenny Khzam
April 29, 2016
Joey Pham is Phamtastic! I went to Toyota of Gladstone to test drive the redesigned 2016 Toyota Prius. My fabulous salesman was Joey Pham. Joey was very knowledgeable about I went to Toyota of Gladstone to test drive the redesigned 2016 Toyota Prius. My fabulous salesman was Joey Pham. Joey was very knowledgeable about all the different trim levels. He worked extremely hard to get me the BEST DEAL! Call Joey Pham for your next vehicle and get an AWESOME DEAL! I ALSO LOVE JOE CHAMBERS TOO!!! More
by Very Happy Prius Owner!
Employees Worked With
Joey Pham
April 28, 2016
Pre purchase great, post purchase horrible! I bought a used car (2009 BMW 335i) on the 15th, which was a Friday. The people I worked with through the purchase were great. They were very friendly I bought a used car (2009 BMW 335i) on the 15th, which was a Friday. The people I worked with through the purchase were great. They were very friendly, professional, and even played with my daughter in their play room while my husband and I went through the financing portion of the purchase. A+ and 5 stars for customer service before the purchase. However, on the drive home my husband noticed a droning noise coming from the left rear tire at about 7o miles an hour. In Oregon the speed limit is 55, so we were not able to take it to 70 until we got onto 205 in Washington. The next day I went to use the cup holder and discovered it is jammed into the dashboard and won't come out. We decided we would call them on Monday and voice our concerns since it was the weekend. We got a call from someone on Sunday checking in with us so we let them know about the concerns. By this point it was the cup holder, the droning noise, a clattering noise when turning the car off, the steering wheel was slightly off center, and the left rear blinker had malfunctioned (three of the led lights were not working). She told us to bring it in Monday to be checked out. Now keep in mind when we bought the car we were assured it had a clean bill of health. On my way there, at the stark street exit the check engine light came on saying the power had been reduced to half throttle. Safe to proceed. Drive with caution. So I took a picture of the notification and the check engine light and continued to the dealership. Upon my arrival they advised me that they did an alignment before they sold it to me so that wasn't an issue. They checked the blinker and then told me they were getting me a rental because it was going to take some time. I forgot to mentiom the cup holder and the droning noise in all the commotion as I've never dealt with a dealership before. The following Monday (7 days later) I called to tell them about it and hopefully get an update. Tuesday I got a call back and they said the noise was a bent rim. They then proceed to say they did an alignment before selling it to me and would have noticed it then. Basically telling me I did it in the three whole days I had it when my husband heard it driving home. I told him this and he said he'd talk to the manager about it. They did find out that the turbos failed so they had to replace them, and they replaced the light that was out (thank goodness I bought an after market service plan or I'd have had to pay the 5k or so to fix it 3 days after being assured it had a clean bill of health). Wednesday comes and he calls back at 8:30pm to let me know they aren't going to fix the tire or the cup holder. So in the three days I had it after being assured it had a clean bill of health I find out the rim is bent and the turbos failed. I hadn't taken the RPMS over 3.5 grand and before this car I drove a lowered car for 2 years so I'm very good at avoided pot holes. I did not bend the rim! In a nut shell, once you buy the car their customer service is out the window. So proceed with caution. I finally get my car back tomorrow after 9 days of driving a rental car, which I now know more than my own car. My husband will be fixing the cup holder and replacing the rim, and I trust him way more than this dealership. More
by Hacaba042
Employees Worked With
Stephanie Vermillion, Kermit Steward
April 27, 2016
Outstanding The dealership manager and Kermit were great to say the least. They went above and beyond to help us get the car that fits our need. My wife and I wer The dealership manager and Kermit were great to say the least. They went above and beyond to help us get the car that fits our need. My wife and I were limited in options but Kermit and the manager were patient with us and we left with an amazing deal that I did not see possible. Thank you guys so much. This means more to us than you know. More
by ikekaualua13
Employees Worked With
Rich stiefel, Kermit Steward
April 26, 2016
I purchased my new 2016 Toyota Tacoma at Gladstone Toyota I had been watching the web site for Toyota of Gladstone looking for a good deal on a used Toyota Tacoma. I finally found one that I liked so I posted I had been watching the web site for Toyota of Gladstone looking for a good deal on a used Toyota Tacoma. I finally found one that I liked so I posted an offer. Within 20 minutes I was contacted by Internet sales rep Angel grose. Angel was very kind and professional as she took my info and offer on the truck I was interested in. I went into the dealership, test drove the truck and restated my offer. Unfortunately the offer was not accepted and the counter offer was a bit out of my budget so I had to let it go. Angel promised me she would keep an eye on new arrivals and notify me when something new came in that fit my needs and budget. Angel kept her promise and brought to my attention two new arrivals over the course of a couple of weeks. The first one did not fit but the second one seemed to be the one. I test drive the Tacoma and after doing all the offers and paperwork we came to an agreement on price, payments, terms and interest rate. Then only to find out that another sales associate had just sold the truck I was looking at! We were all very upset and almost devastated. Then steps in the Internet sales manager John H. I believe was his name. Angel and John said they would cut me a good deal on new 2016 and the monthly payments would actually be lower on the new truck vs the used one. We crunched the numbers again and again and finally ended up where I wanted to be And I did end up with a lower monthly payment as promised. Kudos to Angel Grose and the team at Gladstone Toyota!! My experience was very positive in that Angel worked so hard to get me a great deal within my budget and on my terms and for that I give her a ???????????? six star rating. Overall Gladstone Toyota was a pleasure to work with and I will definitely reccomend them to anyone I know who is looking for a new or used car. And I will always reccomend they ask for Angel Grose!! Sincerely Kevin Austin More
by Has a new car 2016
Employees Worked With
Angel Grose
April 24, 2016
Amazing customer service. We were referred to Joey Pham at Toyota of Gladstone by a friend that just purchased a car from him & had a great experience so we wanted to give him We were referred to Joey Pham at Toyota of Gladstone by a friend that just purchased a car from him & had a great experience so we wanted to give him a chance to earn our business. We were not dissapointed. He did a great job. We have another Toyota dealership a few blocks from our house but went to Toyota of Gladstone because Joey was so highly recommended. We were very happy with the service we received and glad we decided to purchase our 2016 Toyota Highlander here. More
by lucyandelmo
Employees Worked With
Joey Pham
April 21, 2016
Nice work, fastly and 100% for reccommend. They are so nice on that day. My car is Scion iM. The seller (Joey Pham), he was so politely, friendly and worked good job. If you or anyone in your They are so nice on that day. My car is Scion iM. The seller (Joey Pham), he was so politely, friendly and worked good job. If you or anyone in your family are looking for a new car, even a used car. This dealer is the best Toyota dealer in Portland I really recommend for you. Now, I'm enjoy it. Thanks for your help Joey and please say thanks alot to your manager, too Thanks again. More
by Sang Pham
Employees Worked With
David Elder, Kyle Hulett, Joey Pham
April 16, 2016
Quality and hassle free customer service My name is jake, and this is my second time purchasing a vehicle from the same exact place. The reason being is that i have been very satisfied with My name is jake, and this is my second time purchasing a vehicle from the same exact place. The reason being is that i have been very satisfied with the quality customer service. I have been to other dealers and by far I have felt the most comfortable and at ease at this specific location. They have earned my trust, so much so that I only come to this location for meintanence even when living in Vancouver Washington across state lines. I am very happy and appreciate all their extra effort. To sum it up everything said is well deserved. More
by Jake Bemar
Employees Worked With
Muhammed , Ted Rippee, Thien Do
April 16, 2016
Very pleasant experience. We have not purchased a new car since 2007 so I was not looking forward to the hassle of dealing for a new truck. However I was pleasantly surprised t We have not purchased a new car since 2007 so I was not looking forward to the hassle of dealing for a new truck. However I was pleasantly surprised to find the experience very pleasant at Toyota of Gladstone. Kermit was extremely personable and helpful throughout the process and got us a great price on our truck. More
by Jim
Employees Worked With
Kermit Steward
