Toyota of Gladstone

I took my Sienna 2004 for the service today. I really enjoyed even waiting for an hour half at waiting room. They have little refreshment and coffee. The people are very friendly and delightful. The s enjoyed even waiting for an hour half at waiting room. They have little refreshment and coffee. The people are very friendly and delightful. The service quality they've done is not the first time and alway no problems at all. They work hard and they are trying to give their customers the high quality, the best service. More

I went in looking for a new car thinking that I wasn't going to buy right away. The customer service and friendliness of the staff, especially Chris and Ryan, was so outstanding that I ended up purchasin going to buy right away. The customer service and friendliness of the staff, especially Chris and Ryan, was so outstanding that I ended up purchasing my car that night. They both went out of their way to make sure I found exactly what I wanted. They were never pushy or made me feel uncomfortable. Being a 26 year old female, I was prepared for battle, but no bloodshed was needed lol. Chris is new to the dealership, but made it clear that if he didn't have an answer for me, he would find it. I worked through Bank of America's car buying program which has a "lowest price guarantee". I was able to purchase my car from the invoiced amount with only the smallest amount of profit for the dealership to cover their costs. No price bargaining which was amazing. They made sure everything with the car was perfect before they even allowed me to drive away and already have me scheduled for a 30 day checkup. All maintenance is included for 2 years at any Toyota dealer as well. I would and already have recommended this dealership. Ask for Ryan or Chris! More

I have been coming to Toyota of Gladstone for many years both for purchase of a vehicle as well as service. I live in North Portland so it is quite a drive but very worth the effort. This dealership is th both for purchase of a vehicle as well as service. I live in North Portland so it is quite a drive but very worth the effort. This dealership is the best. I have had superior assistance both from sales and service. I have recommended them to several people looking for a new/used vehicle and will continue to do so. More

Well not only were the staff friendly, but also very knowledgable. The service department went above and beyond in showing me what was needed to be replaced. Not just telling me what needed to be done b knowledgable. The service department went above and beyond in showing me what was needed to be replaced. Not just telling me what needed to be done but actually showing me. You just dont see this kind of service anymore. They also do very detailed inspections to make sure that the vehicle is in great working condition. Fast service, friendly faces, and very knowledgable. What more can I say? More

I CONTINUE TO GO FOR ALL SERVCIE FOR ALL 3 OF MY TOYOTA VEHICLES DUE TO THE OUTSTANDING SERVICE I HAVE RECEIVED OVER THE YEARS FROM JENNY IN THE SERVICE DEPARTMENT. SHE IS ALWAYS FRIENDLY, HAPPY AND KEEPS VEHICLES DUE TO THE OUTSTANDING SERVICE I HAVE RECEIVED OVER THE YEARS FROM JENNY IN THE SERVICE DEPARTMENT. SHE IS ALWAYS FRIENDLY, HAPPY AND KEEPS ME UP TO DATE THROUGH EACH STEP OF THE SERVICE. I HAVE YET TO BE SURPRISED OVER THE PRICE OR A TYPE OF SERVICE PERFORMED. ALL OF THE EMPLOYEES HAVE ALWAYS MADE TIME FOR ME EVEN WHEN I JUST HAD A QUESTION OR NEEDED SOMETHING TO BE LOOKED AT. I AM ALWAYS ABLE TO GET IN WITHOUT HAVING TO WAIT A LONG PERIOD OF TIME LIKE I HAVE HAD WITH OTHER DEALERSHIPS. WAY TO GO JENNY!! More

We were shocked to see such a professional additude from all the employees. We also liked the selection to choose from there was plenty of cars and options to make sure we got what we were looking for. Th all the employees. We also liked the selection to choose from there was plenty of cars and options to make sure we got what we were looking for. Then to top it all I drove my new Rav4 right off of the showroom floor. Thank you Toyota. More

I have given the above marked dealership rating be cause of my complete satisfaction with the service work done on my 2007 Camry. I have used the Toyota of Gladstone dealership for over 10 years. The servic of my complete satisfaction with the service work done on my 2007 Camry. I have used the Toyota of Gladstone dealership for over 10 years. The service representative Peggy Mabon is the person I always work with because of her great knowledge and very pleasant personality. More

Jenny Rhodes has been our service coordinator for the entire time we have owned our Prius. She is spectacular - always a smile on her face and handles the details of our service visits with ease. She mak entire time we have owned our Prius. She is spectacular - always a smile on her face and handles the details of our service visits with ease. She makes it easy to understand the service work that will be performed, never pressures us to do more than necessary and always has the car ready when she promises. She is spectacular! More

When I was purchasing my 2010 Toyota 4Runner SR5, I scoured several dealerships in Oregon before completing my final negotiation with Toyota of Gladstone. At ToG, they really have their act together. F scoured several dealerships in Oregon before completing my final negotiation with Toyota of Gladstone. At ToG, they really have their act together. From sales to service, their focus is to ensure that the customer is happy with the process of buy and taking care of a car -- they're focused on making sure you leave happy. I've had my vehicle serviced at Toyota of Beaverton and at John and Phil's Toyota, but they just don't take care of you like they do at Gladstone. For instance, EVERY time I get my car serviced, I know that Aaron of the Gold Team is going to be taking care of me; EVERY time I bring my car in, Aaron takes me on a 360 examination of my car, noticing scratches and bumps I hadn't even noticed! One of the things I really appreciate about Aaron is that he takes his time to listen to my concerns and asks questions to ensure that he understands what his group needs to look at to address my concerns. I have several examples of this, but I'll just list a few here: (1) I installed after-market nerf bars shortly after purchasing my car. These nerf-bars required removal of fasteners which help connect the 4Runner body to the frame -- after I installed them, the car groaned each time I accelerated or stopped. I told Aaron about this and he said that his team would take a look. I get my car back a few hours later and the groaning is gone! He had his team had uninstall and reinstall the nerf bars as a complimentary service. Not only was he proactive in identifying and solving the solution, he had done this at no cost to me, even though I had created the problem. I felt very happy about this since it was my first interaction with the service department and they didn't try to charge me for every single thing they did that wasn't covered under warranty. +1 for customer loyalty. (2) Oil changes -- this is a transparency thing. I can always be sure that ToG uses the right oil and replaces my filters and gaskets as necessary. Every item (e.g., quart of oil, gasket, replaceable element) is documented in my service record (UNLIKE AT JOHN AND PHILS OR BEAVERTON TOYOTA!). (3) Bent antenna -- my radio antenna was bent to the side, probably after going through a car wash. Again, my fault for not removing my antenna or going to a touch-less car-wash. Aaron takes a look and says his team will take care of it. Car comes back, antenna straight. Tells me that they repaired it for free, even though, again, this was my fault. (4) Buzzing with the AC vents -- this has to do with the language of the report I received back. Nobody knows your car like you do. If there's a small creak or a faint buzzing when there's not supposed to be, you'll hear it. I sometimes hear a faint buzzing sound when the vent air is activated (when fan turned on, no AC). This only happens some of the time, and I wanted Aaron's team to investigate. They looked at it and couldn't reproduce the buzzing. They noted that they "could not verify [the buzzing sound] at this time." Instead of saying that I was going crazy or that I was just imagining it, they used language which made me feel more comfortable about the fact that although the service guys couldn't figure it out at this visit, they did not assume that they sound wasn't there. Every 5k miles, I get excited because I get to take my 4Runner to Toyota of Gladstone for it's interval service -- I see this as taking my 4Runner to its spa. I know that my 4Runner is in the best of hands at Toyota of Gladstone's service department. Having been to several of the larger Toyota service center/dealers here in Oregon, I have absolutely no reservations about driving 100 miles to and from Toyota of Gladstone for service appointments with Aaron. Aaron is polite, patient, and produces consistently excellent work. THANK YOU! More

I am so impressed with the excellent service that I consistantly receive from Jenny. I am always treated like I am the most important customer of the day when I am there. I have many vehicles, 2 of consistantly receive from Jenny. I am always treated like I am the most important customer of the day when I am there. I have many vehicles, 2 of which are toyotas and Jenny is always willing to help to do whatever is necessary to make sure my needs are met. More