Toyota of Gladstone

In my opinion, my wife and I were first lied to by Finance manager Connie. In my opinion, Connie manipulated us into signing a contract by lying. After finding out that Gladstone prices were much high Finance manager Connie. In my opinion, Connie manipulated us into signing a contract by lying. After finding out that Gladstone prices were much higher than Wilsonville Toyota, I went back to Gladstone Toyota and told them that I did not want to go through with the sale. I never drove the Rav4 off the lot nor was the Rav4 even put into my name yet. When I went back, I spoke to a manager about stopping the sale. Manager Jo, told me that the car was already in my name and it was mine and I could do nothing about it. He then went on to explain that I could sale the car back to him for a lower price. I told him that I would be back with my lawyer. I also had given a check when I first signed the papers for $5,000 down, which had already been deposited. So I came back to Gladstone Toyota on 6/30/2011 to talk to another manager. His name was Rich. I brought my adviser with me to talk to Rich. Rich's first line was, this car is yours and your name is on the contract. I asked if he could show good customer service and get me out of my contract and give me back my $5000 dollar down payment. Rich's response was, there is no stopping the contract now, it's gone too far, your name is already on the DMV papers. I explained to Rich that I had done some research of my own and called DMV. Not only was my name NOT on the DMV papers but I also put a stop on the paperwork going through. (I should add that Rich's only excuse for not breaking the contract was, since the car was in my name, it lost its value like I drove it off the lot.) After a long exhausting hour and a half of fighting to get back my down payment, I asked Rich what it would take to make him happy and get me out of my contract. He told me that he felt sorry for the employees not making the commission on the car along with a sunroof that was installed. He would break the contract if they could keep $2500 of my down payment. He made me so angry at his comment; I got up to leave and told him we would be back with the media on this one. As I was leaving, I told him maybe if he was reasonable and said a $1000 I might think about it. Rich stopped me and said I can see if I can do that. After another five minutes, he came back and said it was a deal. The moral of the story is, I got nothing from Gladstone Toyota and lost a $1000 dollars of me and my wife’s hard earned money. I should also add, it takes me four months to save a $1000 dollars but in my opinion I guess Gladstone Toyota must need it more than I do. IN MY OPINION, DO NOT SHOP AT GLADSTONE TOYOTA!!! More

Love this dealership! Great friendly staff. Everytime I went there I was greeted with open arms and a sense that they didn't just want to make a sale. I felt they wanted to know ms and my needs and to help went there I was greeted with open arms and a sense that they didn't just want to make a sale. I felt they wanted to know ms and my needs and to help fi d the best car for me a the best price. I never gelt pressured into buying the vehicle and that is really comforting. I am going to tell all my friends about this dealership! More

I came in on Friday May 13 and test drove the Rav $ with Jessie. The car handled great, and Jesse was very informative and helpful. After doing my homework I phoned in my bid to Ryan and this was accepted Jessie. The car handled great, and Jesse was very informative and helpful. After doing my homework I phoned in my bid to Ryan and this was accepted. I came in this morning and within 2-3 hours I drove my Rav 4 off the lot. This was painless and hassle free. I will definitely reccommend Gladstone Toyota to friends. More

Jeff was incredibly friendly and walked us through any questions we had. It was a nice experience and did not feel pressured at all during our purchase experience. Financing was a simple process and we questions we had. It was a nice experience and did not feel pressured at all during our purchase experience. Financing was a simple process and we got a great rate on our new Scion xB. When it came time to sign the paperwork and setup the payment contracts David was incredibly friendly and answered all our questions and did not rush us when we wanted to read the fine print of our contracts. We could not have had a nicer experience than we got at Toyota of Gladstone. More

Excellent customer service on all levels! Initially went in for a recall repair, walked out with a new vehicle - 100% satisfied. Best car buying experience. No pressure or hard sell tactics. I will recommen in for a recall repair, walked out with a new vehicle - 100% satisfied. Best car buying experience. No pressure or hard sell tactics. I will recommend this dealership and salesperson to everyone I know. Thank You Toyota of Gladstone! More

The service was on the hightest standard possible. I would buy again from these people as they were honest and friendly. Jeff went out of his way to be helpful and answered all of my questions honestly would buy again from these people as they were honest and friendly. Jeff went out of his way to be helpful and answered all of my questions honestly. It is wonderful to find someone as courtesy and Jeff. Thanks for all of your help. More

On Saturday April 9, 2011 my wife and I went to Toyota of Gladstone. We went to purchase a vehicle and to trade in our current vehicle. We chose a 2011 Toyota Sienna. We were able to make a deal that night a Gladstone. We went to purchase a vehicle and to trade in our current vehicle. We chose a 2011 Toyota Sienna. We were able to make a deal that night and we drove away around Midnight on Sunday April 10, 2011. We received a call on Thursday April 14, 2011 from John Hill stating that he needed us to come back in that night or the next day to sign some papers. John Hill than called me on Friday April 15, 2011 at 12:27 PM. He stated to me on the telephone that he needed my wife and I to come into the dealership to sign some papers that did not get signed when we were there. I asked him specifically what papers needed to be signed. He stated that there needs to be a change in our length of the loan and there was a form we forgot to sign. I asked him specifically what change in terms he was speaking of, he stated he did not know he was just supposed to call us and have us come back in. I advised him that I would discuss this with my wife. My wife called John and asked him what the issue was. He stated that he did not know and that he would have a finance manager contact her. The finance manager called us and he stated that the finance company is wanting to do either one of two things. He wanted to either shorten the time of our loan which would increase our loan payments, or we would have to give a $2000.00 down payment (we had already gave a $500.00 down payment. My wife advised him that we are not agreeable to any of those options as we have already signed the agreement and we had made a deal. The finance manager told her that on the bottom of the contact they wrote "OAC" for the financing. She advised him that we thought we were already approved for the loan since we signed all the papers for it. He said that we would have to agree to one of the above options and if we did not we would be violating the law for not fulfilling our contract. My wife stated that she did not agree with that, he said that we could return the vehichle than and get our van back which was a trade in and they would give us our $500 down payment back. More

Jenny Rhodes truely understands what "customer service" is all about. Too many business today think only about the all mighty dollar and have pushed customer service to the back burner. Gladston service" is all about. Too many business today think only about the all mighty dollar and have pushed customer service to the back burner. Gladstone Toyota has tried hard to bring customer service back. More

Go to this dealership. These people make buying a car downright pleasant. Duy ("Dewey") really listened to what I wanted and found the right car for me. It was easy to reach a fair price. (I had shopped downright pleasant. Duy ("Dewey") really listened to what I wanted and found the right car for me. It was easy to reach a fair price. (I had shopped at another dealership before I went to Toyota of Gladstone and was not able to get what I thought was a fair price at the other dealership, so it was refreshing to work with Duy and Sean at Gladstone.) Everyone I encountered at this dealership was courteous. The customer service was so outstanding, all I can say is it surpasses anything I have ever experienced anywhere else. If I ever need another car in the future, I will return to Toyota of Gladstone. More

Roger did a fabulous job of making me feel comfortable in my purchase. He and Toyota of Gladstone worked with me to get me the monthly payment that worked best for me. I had the honor to be his first sale my purchase. He and Toyota of Gladstone worked with me to get me the monthly payment that worked best for me. I had the honor to be his first sale and will keep the tie as a reminder. I came in looking for a car for my specific needs and Roger had so much knowledge and helped me find a car that fit my needs. He was also very knowledgeable about the car I bought, showing me all the basics but also all the specifics for that car. He twice explained how everything worked so I would be comfortable. I noticed a problem with the hubcaps and he immediately worked out the problem so they could be replaced at no cost to me. I would definitely return to Roger at Toyota of Gladstone when I look for a car to purchase next time. More